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Booking BE step by step
Create PNR using standard Amadeus entries. Include sell seat, name, received from, contact (phone) and ticketing field.
Passenger name registration: Using the NM1 entries or, if a profile has been created, the corresponding entries PDN/- PBN/-
Include the required mandatory PNR elements to finalise and generate the Amadeus Reference Number:
Contact (AP)
Ticketing Time Limit (TK) (seats can be reserved for up to 24 hours). Bookings will be automatically cancelled once the time limit is exceeded, resulting in an HX status.
Agent (RF)
SRCTCE-test.email//gobrightline.com, one email is mandatory. Traveller email is strongly recommended. If agency email is used, please advise the end customer to register during the check-in process. Without the passenger email, the traveller will miss disruption notifications and may not be able to claim for compensation in case of delays and/or cancellations.
Seats: Seats are automatically assigned, and selecting a specific seat is not possible. However, passengers can indicate a preference for a window or aisle seat by specifying it in the booking. ST/W, window or ST/A, aisle. The coach number and assigned seat will appear when the PNR is closed and recovered: SSR NSST BE KK1 WPTRRN/C00215A/S2 , (e.g. Coach 2, Seat 15A ). The passenger will be allowed to change seat at no cost during the check-in process depending on tariff and OD pair (see details at Boarding Pass Retrieval)
Complete booking using the usual form of payment and e-ticketing entries.
FP CASH (!!We are working to enable CC soon in the US!!)
FV BE in case of selling in the US via ARC accreditation, valid only for standalone segment sell. In case of interlining and/or sales outside the US via BSP accreditation, please use FV HR (Hahn Air).
To price bookings use FXP.
It is best practice to have one passenger per PNR but if for any reason you opt to have a multi-passenger booking, all e-tickets must be issued together in the same e-ticketing entry (e.g., FXP/P1-3).
Don’t forget to check fare notes, specifically penalties.
Booking Child and Infants
Child fares are available in Smart classes (not in Premium). If a child ticket is required in Premium, they will need to pay the adult fare. Amadeus will automatically quote a child in the normal way if indicated by (CHD) in the name field. Alternatively, the manual entry FXP/RCH can be used to price.
Please note:
- Children between the ages of 3 and 12 years old inclusive qualify for a child fare.
- A child under 24 months old does not need to be included on your booking and will not require a ticket to travel on the Brightline. However, he or she will not be allocated a seat and will be required to sit on the lap of a parent or guardian.
- If an allocated seat is required for a child under 3, when making the reservation you must state the child as being at least 3 years old, otherwise Amadeus will only offer an Adult Fare.
- Remember: For multi-passenger bookings all ticket numbers must be issued before ending the transaction. To ensure this happens, use the pricing entry FXP/P1-3
Prohibited Items
Weapons of any type (including but not limited to those listed below) are not permitted on our property, including in any station, or on board the train, in either carry-on or checked baggage.
Examples of Prohibited Items
- Firearms to include but not limited to handgun, shotgun, rifle, BB gun and starter pistols.
- Incendiary devices, including but not limited to: flammable gases; liquids; fuels; fireworks; gunpowder or other explosive devices
- Canisters, tanks or other devices containing propellants
- Oxygen equipment for medical reasons is allowed on board (please see safety and security personnel for assistance)
- Gasoline-powered hand tools
- Flares or flare guns
- Batteries with acid that can spill or leak. Such batteries that would power mobility assistance vehicles are allowed.
- Corrosive or dangerous chemicals or materials, including but not limited to: liquid bleach; tear gas; electronic control devices (stun guns and Taser guns); radioactive or harmful biological material.
- Mace or Pepper Sprays
- Sharp objects, including but not limited to: scissors; knives; straight razors; ice picks; axes; and swords.
- Bow, crossbow and/or arrows
- Martial-arts and self-defense items, including but not limited to batons, billy clubs, nightsticks, and nunchuks
Passengers failing to meet the above-mentioned requirements will be denied transportation.