Updated September 15, 2023
Accessibility Assistance. If you have difficulty using or accessing any element of this website or on any Brightline mobile app or tool, please feel free to email us at Accessibility@GoBrightline.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law.
Goal of being better for All. Brightline desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Brightline’s website a successful and enjoyable experience.
Actions. We are taking a variety of steps and devoting resources to further enhance the accessibility of our website.
Ongoing Effort. Although we are proud of the efforts that we have completed and that are in-progress, we at Brightline view accessibility as an ongoing effort.
Feedback. Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website.
It is important to note that efforts to the website are ongoing as we work to implement the relevant improvements to meet WCAG 2.1 A/AA guidelines over time.
If you are having any issues relating to assistive technology, including screen readers, keyboard access or other issues relating to the accessibility of our website, we want to help you achieve what you came to do. Please email us at Accessibility@GoBrightline.com
While you are visiting our site, you will notice that we make use of third-party sites such as Twitter, Instagram, LinkedIn, YouTube, and Facebook to provide information about Brightline. Though individuals may have challenges with access to these particular sites, Brightline does not control or remedy the way content is portrayed.
At Brightline Trains Florida LLC (f/k/a Virgin Trains Florida LLC (f/k/a Brightline Trains LLC)) ("Brightline" or "we" or "us") our goal is to provide safe, reliable and comfortable travel services for all passengers and guests. Our stations are fully compliant with the Americans with Disabilities Act (ADA) and we believe our trains are the most accessible in the U.S.
When making reservations, please let us know if you are visually or hearing-impaired, if you will be traveling with oxygen and/or if you will be traveling with a wheelchair or service or emotional support animal.
Please know we do not have complimentary wheelchairs available.
We reserve the right to update or revise this policy at any time without prior notice, for which your continued use of this service constitutes acceptance of these revised terms.
If you have a wheelchair, please let us know at booking if you’ll be riding in your chair or in a Brightline seat with your chair stowed. Such information needs to be added to your reservation in advance of travel.
We do not require that a companion or attendant accompany a passenger with a disability. However, if a passenger anticipates that he or she may need personal care assistance during the trip, such as help with feeding, medicating or toileting, the passenger must travel with an attendant who can provide such help.
Our personnel are not required or permitted to provide personal care assistance to passengers. We request that you take this into account when making your travel plans. If it becomes apparent during a trip that an unaccompanied passenger requires such assistance, the passenger may have to detrain to an earlier station stop prior to his or her final destination.
While boarding or alighting (aka exiting the train), passengers in wheelchairs can seamlessly roll on or off the train via the “gap filler,” which is a retractable gap filler that extends to meet the platform when the train is in the station.
Passengers in wheelchairs may travel from train car to train car once on board due with extra wide aisles. Each train coach has an ADA-accessible bathroom.
We are committed to complying with the ADA and will make reasonable modifications to its policies, practices and procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability. Request for modification will be considered on a case-by-case basis. In determining whether to grant a requested accommodation, we will be guided by the provisions of United States Department of Transportation at 49 CFR Appendix E to Part 37.169.
When making a request, please thoroughly describe what is needed in order for you to use the service, and why this assistance is necessary. Please make your request at least seven (7) days in advance, when possible. We will review your request and make every effort to communicate in advance whether or not the requested modification can be made. Guests should submit requests modification to Accessibility@GoBrightline.com.
We welcome all passengers. In compliance with applicable state and federal laws and regulations, including the ADA, we prohibit discrimination on the basis of disability in its programs, services, and activities for the public.
Our stations are ADA accessible and are equipped with elevators and escalators to access the lounge and station platforms. If you need assistance, stop by the Guest Services counter upon your arrival and we’ll do our best to assist you.
