Terms of Service

Carriage of passengers

Updated September 9, 2026

All travel on, and transactions with Brightline Trains Florida LLC ("Brightline" or "we" or "us" or “our”) are governed by the laws of the State of Florida, without regard to its principles of conflicts of law. Passengers and guests agree to submit to the exclusive jurisdiction of any Federal District Court located in the Southern District of Florida, Miami, Florida, and waive jurisdictional, venue or inconvenient forum objections to such courts. Each party waives all rights to trial by jury regarding any dispute that results in litigation and agrees to the terms of the Arbitration Agreement outlined below.

PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION THAT MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING, BUT NOT LIMITED TO, REQUIRING INDIVIDUAL BINDING ARBITRATION OF ANY POTENTIAL LEGAL DISPUTES BETWEEN YOU AND BRIGHTLINE TRAINS FLORIDA LLC, AND WAIVING ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

We reserve the right to update or revise this agreement at any time without prior notice, and you agree that we may do so. Your purchase of a Brightline ticket and/or continued use of this service following an update to this agreement signifies your acceptance of its revised terms.

Tickets & reservations

Reservations are required to travel on our trains.  Making a reservation provides you with a train ticket assigned to a named guest to ride the specific scheduled train listed on the ticket with a corresponding assigned seat.  Reservations can be made online at GoBrightline.com, via the Brightline App, or in-station kiosks. Resale and/or transfer of a Brightline ticket is prohibited, and any such resale and/or transfer is void. Any such unauthorized resale and/or transfer will result in cancelation of the ticket and/or refusal of entry to the holder hereof without refund.

To purchase Brightline tickets, you must be at least 13 years old. A ticket is only valid for carriage, also known as transport, for the ticketed reservation date(s) and time(s). A ticket only grants the holder access to the specified departure station prior to departure of their train, access to the specific train with the assigned seat on the Brightline ticket, and the arrival station, immediately following the arrival of their specified train.  If a passenger does not board the train, the passenger forfeits the train reservation. Boarding begins at approx. 10 minutes prior to the train’s departure time. Boarding closes at our turnstiles five (5) minutes prior to departure.  Boarding process and times are subject to change depending on station and operational needs.  It is your responsibility to pay attention to boarding announcements at the station. Tickets are issued for each reservation and are necessary to pass through in-station turnstiles to board the train. Multiple reservations are welcome. If you have an existing reservation, additional reservations for the same day or from the same departure city are limited to every two (2) hours.

For tickets purchased and/or issued through third parties, refer to the applicable third-party seller’s terms and conditions. (Note that sections in these Terms including Code of Conduct, Prohibited Items, and other sections governing the train ride, station access, govern and control over any third-party seller terms and conditions.)

Unaccompanied Minors

Minors under 13 years old may not travel unaccompanied. They must travel with another passenger who is at least 18 years old.  Children ages 13 and above may ride alone, but we strongly suggest that they carry identification showing their name, address, home phone number and the name and phone number of the person who will be meeting them. Brightline takes no responsibility for assuring that unaccompanied minors board the train or detrain at their destination. Only children 12 and under are eligible to receive a Children's fare discount.

PREMIUM passengers (those passengers who purchased a PREMIUM fare) may access the PREMIUM Lounge only within 2 hours of their departure.  Access is only for PREMIUM ticketed passengers; no guests allowed.  Lounge access is not permitted upon arrival to the Passenger’s final destination. The PREMIUM Lounge provides a complimentary experience while in the lounge; PREMIUM Passengers should not remove large quantities of food or beverages from the lounge, nor share any food or beverages from the lounge with non-PREMIUM passengers in their travel party or travel group.  PREMIUM Passengers may not scan their ticket to allow other members in their travel party access to the Lounge.  Excessive alcohol consumption or removal of food and beverages may result in fines and/or denial of transport. Only passengers 21 years or older may consume or purchase alcohol. PREMIUM passengers, like all Guests on Brightline property, are required to abide by Brightline’s Code of Conduct. 

Upgrades

Ticket upgrades from SMART to Premium fares can be made up to 5 mins prior to departure by modifying your reservation and selecting the same train departure. Fare difference balance will be due and applicable modification fees depending on your fare type.  Brightline reserves the right to add, modify, adjust, suspend, discontinue, or waive modification fees and other fees at any time and in our sole discretion.  Upgrades can be made via the website, app or kiosk and are subject to availability.

Code of conduct

Every guest entering our property is required to abide by our Code of Conduct, agrees to:

• Standing at least two (2) feet from the edge of the train platform;
• Not sitting on the train platform;
• Not walking on or jumping down onto train tracks, including when there is no train in sight;
• Not forcing train doors open;
• Allowing passengers to exit the train before boarding;
• Reporting any unattended packages to a Brightline security officer, or to station or train personnel;
• Not soliciting—soliciting of any kind is strictly prohibited on our property;
• Not engaging in disruptive, disturbing behavior, including having loud conversations, using profane language or operating an electric device without the use of headphones;
• Not obstructing, hindering or interfering with the train crew or any of our personnel in the performance of their duties.
• Not smoking (including vaping or using e-cigarettes) on any Brightline property including but not limited to parking garages, stations (including outside) and on the trains.
• Guests agree not to film, record, livestream or photograph in secured areas, security screening checkpoints, or any other area where Brightline personnel determine that filming could create a security concern or interfere with the comfort and experience of other passengers.

In addition to our Code of Conduct, in order to ensure the quality of travel and the safety and security of its passengers, we may refuse to carry passengers, including but not limited to, those:

• Who have not paid the applicable fare and/or fees;
• Who presents a Brightline ticket purchased from an unauthorized third party. Any ticket purchased from an unauthorized third party is void. The ticket holder will not be eligible for travel aboard our trains or for a refund;
• Whose conduct is objectionable (such as, but not limited to, being under the influence of alcohol or narcotics);
• Who consume alcohol that is not sold and/or distributed by us;
• Who consume or attempt to consume alcohol under the age of 21
• Who have illegal narcotics in their possession;
• Whose personal hygiene makes them offensive;
• Who refuses to comply with our dress code. We enforce a dress code to ensure a safe, comfortable space for everyone. Appropriate attire is required; bathing suits are not permitted. Shirtless, bottomless and/or barefoot guests will not be permitted access to our facilities;
• Who smoke (including but not limited to cigars, cigarettes, and e-cigarettes) in-station or on board. No smoking of any kind is allowed on our property—including stations, trains, parking and other facilities;
• Who pose a health, safety or security hazard to other passengers, guests or our personnel;
• Who refuses to comply with our Code of Conduct, safety or security rules or with the instruction of our personnel;
• Who refuse to comply with federal, state or local laws, regulations or executive orders and/or Brightline policies;
• Who cannot travel independently, without assistance and would require our personnel to provide personal care services.
• Who refuse to consent to our security inspections of persons and/or baggage on board our trains and/or designated areas, such as, but not limited to, train platforms;
• Who write, mark, scribble, deface or vandalize our property in any manner;
• Who tamper with emergency windows or tools/equipment (unless there is an emergency) or enter, or attempt to enter, any area not open to the public, including but not limited to: locomotive and locomotive cabs; closed-off areas; mechanical or equipment rooms; concession stands or kiosks; storage areas; interior rooms; emergency stairways (except in cases of an emergency); tracks; train yards; depots; or any area marked with a sign restricting access or indicating a dangerous environment.

Our personnel or other authorized representatives may remove such a passenger from our property as necessary under the circumstances, for any of the above reasons. Passengers and guests who violate the Code of Conduct or any provision of this section are subject to penalties, including fines and criminal penalties, and may be denied transport and/or access to our facilities.

Brightline has partnered with several mobility service providers to provide first/last mile transportation solutions for our guests. Guests can book these services directly through our trusted partners. These services are not provided by Brightline but rather provided by independent contractors. All of our current offers can be found on our mobility page.

As such:

• First/last mile service is subject to our partners’ availability. Not all services may be available at all times and/or locations.
• Brightline is not responsible for the service provided, including timeliness of the service and cleanliness of the vehicle.
• Concerns about your experience with these services should be communicated directly to the independent contractor providing the service.
• Claims related to any of these mobility services should be directed to the independent contractor providing such services.
• Brightline accepts no liability for the mobility services provided by independent contractors.
• Should you have a concern about your experience with Brightline trains or booking your ride through the Brightline app or website, please contact Brightline Customer Service at gobrightline.com/help-center.

Covid-19 travel

As of April 19, 2022, Brightline teammates and guests are no longer required to wear masks while onboard or in our stations.

The Centers for Disease Control (CDC) continues to encourage those considered high-risk (unvaccinated, medical issues, etc.) to wear masks and the latest CDC guidance can be found here: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html

Since inception, our number one priority has always been the safety of our guests and teammates– a core value we keep top of mind as standards and practices evolve.

 We remain committed to leading the industry in guest experience and the standard of cleanliness in our stations and trains. We’ve focused on making the experience touch free, cashless and contactless when boarding by scanning the Brightline app for entry.

Firearms policy

Firearms, ammunition and/or weapons are not permitted on our property to include stations, facilities, garages and trains. Only exceptions to the rule are sworn law enforcement officers.

Currently, we only allow sworn law enforcement officers to carry their firearms on our trains and premises when using our service for personal or business transportation needs.  Officer must be an active law enforcement officer.  Retired officers do not get this exemption. Prior approval must be obtained through the Chief Safety and Security Officer or his/her designee. A department ID is required for those seeking to carry and will be verified by the Security team at your boarding location. The destination station will be advised that they are on our system to include the specific train, and seat number. We reserve the right to deny this privilege based upon operational needs or increased security protocols on any given day.

Since inception, our number one priority has always been the safety of our guests and teammates– a core value we keep top of mind as standards and practices evolve.

 We remain committed to leading the industry in guest experience and the standard of cleanliness in our stations and trains. We’ve focused on making the experience touch free, cashless and contactless when boarding by scanning the Brightline app for entry.

Precaution for those with allergies

We are unable to guarantee a peanut-free or allergen-free environment. Guests and passengers with allergies must be able to take all necessary medical precautions including, but not limited to, carrying epinephrine auto-injectors at all times and being knowledgeable on how to self-administer.

Fares & fees

We offer a variety of train fares, which vary based on demand, travel class, route type, date, time, and other travel preferences.  Traveling between South Florida (“SoFlo”) and Orlando are considered Long Haul routes, while travel between the South Florida stations (Miami, Aventure, Fort Lauderdale, Boca Raton and West Palm Beach) are considered a Short Haul route. The displayed fare is the lowest available single ride base fare directly from us at the time of booking. Unless otherwise noted, tickets are non-refundable for SMART and PREMIUM travel.  SMART Saver fares (available exclusively on long haul routes) are non-refundable. Commitment products, such as Monthly Passes or Travel Packs (SMART or PREMIUM), are non-refundable after first use and expire within 30 (or 90 on long haul passes) calendar days from date of purchased (See Multi-Ride Passes section for more details below).

Brightline currently offers two cabin experiences on our trains, SMART and PREMIUM.  SMART offers a comfortable main-class experience, while PREMIUM includes an elevated first-class experience with exclusive in-station and onboard amenities, including access to the PREMIUM Lounge, complimentary food and drinks, wider seats with extra legroom onboard, and more.

Changes to your reservation (when allowed) may affect the fare and fees that may apply when tickets are reissued.  Depending on fare type, changes to your selected train ride may incur a modification fee. (Please see the Modification of Booked Train Rides by Passenger for full details) Riders with SMART Saver fares are not eligible for modification. In the event that an erroneous fare is inadvertently published for sale and a ticket is issued at the erroneous fare, we reserve the right to cancel the ticket for a full refund, or upon request, reissue the ticket for the correct fare.

Some fares may be discounted with promotional codes or passenger discounts. Unless otherwise stated, promotional and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.

Tickets purchased, departing from Orlando Station will include an MCO Departure Fee of $1.50 per guest.  This fee represents a portion of operating fees for trains departing from Orlando Station.  This fee cannot be waived.  Guests will receive Brightline Rewards points for the spend associated with this fee.  If a ticket is cancelled, the MCO Departure Fee will be returned to the guest’s account as a credit for full amount of the fee or refunded completely to the original form of payment, depending on the fare type purchased.  If a ticket is modified (when allowable), the fee will not be charged after the original purchase.

All tickets purchased via all our current and future sales channels will be charged a Booking Fee per seat to cover costs associated with our reservation system.  The fee will be displayed on the check-out page.  Brightline reserves the right to adjust and modify the booking fee at any time and without prior notice.  If a ticket is cancelled, the fee will be returned to guest’s account as an account credit or full refund to original form of payment pursuant the fare type and the applicable refund policy for that fare type.  Guests will receive Brightline Rewards points for spend associated with this fee.

Brightline reserves the right, in its sole discretion, to establish, modify, suspend, or discontinue additional fees, charges, or ancillary costs from time to time; provided, however, that any such changes will apply only to future purchases and will not affect tickets already purchased or issued.

Brightline Fare Types

Brightline currently offers a variety of fare types designed to meet the needs of different Passengers. Fare availability may vary by route, train, date of travel, and other factors. Brightline reserves the right, at any time and in its sole discretion, to add, modify, suspend, restrict, or discontinue any fare type, fare feature, fare benefit, eligibility requirement, or fare-related policy without prior notice. The availability of a fare type at any given time does not guarantee its future availability.

SMART Saver Fares

SMART Saver fares are available only on designated Long-Haul routes and select trains, subject to availability.

SMART Saver fares are non-refundable, non-cancelable, and not eligible for modification, exchange, or changes to the scheduled departure date or time after purchase. SMART Saver fares do not include seat selection, and seat assignments, if any, will be made in accordance with Brightline's operational procedures.

Passengers traveling on a SMART Saver fare are entitled to bring one (1) complimentary carry-on bag and one (1) personal item. Additional baggage, including Tagged Bags, may be purchased for an additional fee, subject to Brightline's baggage policies and applicable charges (See the Baggage Policy below and the Fee Schedule).

SMART Select and PREMIUM Select Fares

SMART Select and Premium Select fares are available on both Short-Haul and Long-Haul routes.

SMART Select and PREMIUM Select fares may be canceled in accordance with Brightline's Cancellation Policy. Upon a qualifying cancellation, Passengers are eligible to receive a Travel Credit equal to seventy-five percent (75%) of the original booking value. Additional terms and conditions regarding cancellations, refunds, and Travel Credits are set forth in the Cancellation Policy below.

Passengers traveling on SMART Select and PREMIUM Select fares may modify their scheduled departure, including within twenty-four (24) hours of the scheduled departure time, subject to availability, payment of any applicable fare difference, and payment of the applicable modification fee.

SMART Select and PREMIUM Select fares include two (2) carry-on bags and one (1) personal item. Premium Select Fares also include one (1) standard bag. For Long Haul routes, SMART Select and PREMIUM Select Passengers are also entitled to complimentary seat selection.

SMART Flex and PREMIUM Flex Fares

SMART Flex and PREMIUM Flex fares are available only on Long-Haul routes.

SMART Flex and PREMIUM Flex fares may be canceled up to five (5) minutes prior to the scheduled departure time and are eligible for a refund equal to one hundred percent (100%) of the original booking value, returned to the original form of payment. Flex fare refunds are not eligible to be converted into Travel Credits except as otherwise required by applicable law or expressly authorized by Brightline.

Passengers traveling on SMART Flex and PREMIUM Flex fares may modify their scheduled departure more than twenty-four (24) hours prior to departure by paying any applicable fare difference only. Modifications requested within twenty-four (24) hours of the scheduled departure time, for a departure on the same calendar day as the originally scheduled departure, may be made without payment of a fare difference or modification fee, subject to availability.

SMART Flex and PREMIUM Flex fares include complimentary seat selection, two (2) carry-on bags, one (1) personal item, and one (1) complimentary Tagged Large Bag, subject to Brightline's baggage policies.  Premium Flex fares also get one (1) complimentary standard tagged bag.

In addition, SMART Flex and PREMIUM Flex fares include complimentary airport shuttle service where such service is offered by Brightline and subject to any applicable shuttle service terms, schedules, availability limitations, and operating requirements.

All fare benefits, baggage allowances, seat selection privileges, shuttle services, and other fare-related amenities are subject to availability and may be modified, suspended, or discontinued by Brightline at any time in its sole discretion. Additional restrictions, limitations, and conditions may apply and are incorporated into these Terms of Service by reference.

Modifications of Booked Train Rides by Passenger.

Subject to the fare rules listed here applicable to the ticket purchased, Passengers may be permitted to modify the scheduled departure date and/or time of their booked Train Ride. All modifications are subject to availability, applicable fare rules, and payment of any required fare difference and fees.

Smart Saver Fares. Tickets purchased under the Smart Saver fare type are not eligible for modification, exchange, or change after purchase.

Smart Select and Premium Select Fares. Passengers holding Smart Select or Premium Select tickets on either Short Haul or Long-Haul routes may modify their scheduled departure before travel, subject to availability, payment of any applicable fare difference, and payment of the applicable change fee set forth in Brightline's Fee Schedule. Same-day changes are also permitted, subject to availability and payment of any applicable fare difference and change fee.

Smart Flex and Premium Flex Fares (Long Haul Routes Only). Passengers holding Smart Flex or Premium Flex tickets on Long-Haul routes may modify their scheduled departure more than twenty-four (24) hours prior to the originally scheduled departure time by paying any applicable fare difference only. No change fee will apply.

If a modification is made more than 24 hours before the scheduled departure and the newly selected train departure has a lower fare than the original booking, the fare difference will be refunded to the passenger's original form of payment.

If a Smart Flex or Premium Flex Passenger on a Long-Haul route modifies their scheduled departure within twenty-four (24) hours of the originally scheduled departure time, for a departure on the same calendar day as the originally scheduled departure, no fare difference or change fee will apply, provided the requested itinerary is available.

Brightline reserves the right to modify its fare products, change fees, eligibility requirements, and modification policies at any time in its sole discretion. The then-current Fee Schedule and fare rules shall govern all requested modifications.

Any modification to a booked train ride constitutes a rebooking of the Passenger's itinerary and may result in a change to the ticket price, fare conditions, seat assignment, available amenities, or other travel benefits. All modifications are subject to availability at the time the change is requested. Brightline does not guarantee the availability of any particular train, fare, seat, or service level.

Cancellation and Refund Policy

The cancellation and refund rights applicable to a booked ticket depend on the fare type purchased. Cancellation requests must be made prior to the train ticket's scheduled departure time unless otherwise specified below.  Upgrade fees are non-refundable.

Smart Saver Fares

Tickets purchased under the Smart Saver fare type are non-cancelable and non-refundable. Passengers are not entitled to a refund, Travel Credit, or any other form of compensation upon cancellation or failure to travel. The full value of the ticket, together with any mandatory fees paid in connection with the booking, shall be forfeited.  However, any ancillary fees paid in connection with the booking, including but not limited to pet fees, baggage fees, and other optional service fees, will be returned as a Travel Credit equal to one hundred percent (100%) of the amount paid.  Smart Saver fare purchasers, who purchased parking via the Brightline App or website will receive refund as travel credit for the cost of parking.

SMART Select and PREMIUM Select Fares

Tickets purchased under the SMART Select and PREMIUM Select fare types may be canceled up to five (5) minutes prior to your booked train’s scheduled departure time. Upon cancellation, the Passenger will receive a Travel Credit equal to seventy-five percent (75%) of the original ticket fare paid.

Any ancillary fees paid in connection with the booking, including but not limited to pet fees, baggage fees, parking, and other optional service fees, will be refunded in the form of a Travel Credit equal to one hundred percent (100%) of the amount paid.

Mandatory fees, including but not limited to the MCO Departure Fee and any applicable Booking Fee, will also be refunded as a Travel Credit equal to one hundred percent (100%) of the amount paid.

SMART Flex and PREMIUM Flex Fares

Tickets purchased under the SMART Flex and PREMIUM Flex fare types may be canceled at any time up to five (5) minutes prior to your booked train's scheduled departure time.

Upon a timely cancellation, the Passenger will be entitled to a refund equal to one hundred percent (100%) of the original ticket fare paid, which will be returned to the original form of payment used for the purchase.

Mandatory fees, including but not limited to the MCO Departure Fee and any applicable Booking Fee, will also be refunded to the original form of payment in an amount equal to one hundred percent (100%) of the fees paid.

Any ancillary fees paid in connection with the booking, including but not limited to pet fees, baggage fees, and other optional service fees, will be returned as a Travel Credit equal to one hundred percent (100%) of the amount paid.

Short Haul Peak and Off-Peak Pricing

We offer peak and off-peak pricing structures for fares for trips within South Florida. Peak is defined as trains departing between 6:30am and 10:00 am Monday through Friday and between 2:45p and 7:00p Monday through Friday. Additionally, we may apply peak pricing on special event and high demand trains.  Additional surcharges may apply to peak trains, based on demand and special events. Off peak trains are all other trains outside of the Peak timing parameters and special event or high demand trains in South Florida.

Train passes

We currently offer various multi-ride train passes covering both short-haul and long-haul routes.  Each Pass is subject to its own specific terms, conditions, restrictions, eligibility requirements, usage rules, expiration terms, and other limitations as detailed below.

The availability of any train pass is subject to change at any time. Brightline reserves the right, in its sole and absolute discretion, to modify, suspend, limit, or discontinue any train pass, or any feature, benefit, pricing, eligibility criteria, or availability associated with a train pass, with or without notice, to the extent permitted by applicable law.

The offering or availability of any train pass at any given time does not constitute a commitment or guarantee that such train pass will remain available in the future.  Except for pre-existing specific commitments, Brightline shall have no obligation to continue offering any particular train pass and may withdraw, replace, or revise any Pass program at its sole discretion.

All train passes are non-refundable after the first use. You can purchase train passes via our website and mobile app while logged in to your Brightline Account.   Once purchase of a train pass is completed via our website or app, the specific train pass purchased will be added to your account and will become a method of payment available to use for booking while the pass is valid.  To make a reservation with your purchased train pass, simply book a trip via our app or website while logged in to your account and select your train pass to apply at checkout. 

All Train Passes are valid seven (7) days a week and may only be used for travel between the stations designated for the specific train pass purchased. Train Passes are not valid for travel to or from stations outside the applicable route covered by the train pass. Customers traveling beyond the stations covered by their Pass must purchase an additional ticket. Brightline reserves the right to deny use of a train pass and/or remove passengers from train for travel outside its authorized route.

Train Passes are not valid for travel agents, corporate discounts, or special events; activities that are separately priced; events that require separate admission; or are not open to the general public. Rules, Terms of Service, terms and conditions, or benefits or pricing applicable to Passes may be modified at any time by Brightline, with or without notice. 

The following terms and conditions apply to the purchase and use of Short Haul10-Ride Passes:

MIA<>WPB/BOC 10-Ride Pass: After purchasing the MIA<>WPB/BOC Pass, ten (10) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days from the date of purchase for rides between MiamiCentral, Aventura, Fort Lauderdale, Boca Raton, and West Palm Beach. Packs expire after ten (10) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

MIA<>FTL 10-Ride Pass: After purchasing the MIA<>FLL Pass, ten (10) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days from date of purchase for rides between MiamiCentral, Aventura, and Fort Lauderdale. Packs expire after ten (10) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

FTL<>WPB 10-Ride Pass: After purchasing the FTL<>WPB Pass, ten (10) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days for rides from date of purchase between West Palm Beach, Boca Raton, and Fort Lauderdale. Packs expire after ten (10) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

The following terms and conditions apply to the purchase and use of Long Haul 10 Ride Pass

MIA<>ORL 10-Ride Pass: After purchasing the MIA<>ORL Pass, ten (10) rides will be automatically added to your Brightline account which are valid for ninety (90) calendar days from the date of puchase for rides between our South Florida stations (Miami Central, Aventura, Fort Lauderdale, Boca Raton, West Palm Beach) and Orlando Station. Packs expire after ten (10) rides are used or upon expiration of ninety (90) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

For all Brightline 10 Ride Passes, you can save an additional 5% per month when you select auto-renewal when you purchase the Pass. The South Florida Passes (MIA<>WPB/BOC, FTL<>WPB, MIA<>FTL) will auto-renew thirty (30) days after purchase or once all rides are booked. The Orlando Pass will auto-renew ninety (90) days after purchase or once all rides are booked. Passes are subject to availability, are transferable, and the amount paid for the original Pass may not be redeemed for cash. Passes will only be associated with the Brightline account holder and associated email address it was purchased by.  However, 10-Ride Pass holders may use their passes via their account to book train ride for other passengers.  Any booked train rides shall count towards the allotted 10 rides in their pass. 

These terms and conditions apply to the purchase and use of 20-Ride Passes:

MIA<>WPB/BOC 20-Ride Pass: After purchasing the MIA<>WPB/BOC Pass, twenty (20) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days from date of purchase for rides between MiamiCentral, Aventura, Fort Lauderdale, Boca Raton, and West Palm Beach. Packs expire after twenty (20) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

MIA<>FTL 20-Ride Pass: After purchasing the MIA<>FLL Pack, twenty (20) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days from date of purchase for rides between MiamiCentral, Aventura, and Fort Lauderdale. Packs expire after twenty (20) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

FTL<>WPB 20-Ride Pass: After purchasing the FTL<>WPB Pack, twenty (20) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days from date of purchase for rides between West Palm Beach, Boca Raton, and Fort Lauderdale. Packs expire after twenty (20) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

For all Brightline 20 Ride Passes, you can save an additional 5% per month when you select auto-renewal when you purchase the Pass. The South Florida Passes (MIA<>WPB/BOC, FTL<>WPB, MIA<>FTL) will auto-renew thirty (30) days after purchase or once all rides are booked. Passes are subject to availability, are not transferable, and the amount paid for the original Pass may not be redeemed for cash. Passes will only be associated with the Brightline account holder and associated email address it was purchased by.

These terms and conditions apply to the purchase and use of 40-Ride Passes:

MIA<>WPB/BOC 40-Ride Pass: After purchasing the MIA<>WPB/BOC Pass, forty (40) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days from date of purchase for rides between MiamiCentral, Aventura, Fort Lauderdale, Boca Raton, and West Palm Beach. Packs expire after forty (40) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

MIA<>FTL 40-Ride Pass: After purchasing the MIA<>FLL Pack, forty (40) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days from date of purchase for rides between MiamiCentral, Aventura, and Fort Lauderdale. Packs expire after forty (40) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

FTL<>WPB 40-Ride Pass: After purchasing the FTL<>WPB Pack, forty (40) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days for rides between West Palm Beach, Boca Raton, and Fort Lauderdale. Packs expire after forty (40) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. Travel on a pass is only applicable for the purchased class of service on the pass or any lower service tier.

For all Brightline Passes, you can save an additional 5% per month when you select auto-renewal when you purchase the Pass. The South Florida Passes (MIA<>WPB/BOC, FTL<>WPB, MIA<>FTL) will auto-renew thirty (30) days after purchase or once all rides are booked. Passes are subject to availability, are not transferable, and the amount paid for the original Pass may not be redeemed for cash. Passes will only be associated with the Brightline account holder and associated email address it was purchased by.

These terms and conditions apply to the purchase and use of Miami<>Aventura Commuter Pass “Pass":

Miami<>Aventura Commuter Pass: After purchasing the Pass, forty (40) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days from the date of Purchase for rides between Miami Central and Aventura.  Pass expires after forty (40) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first. The  Miami<>Aventura Commuter Pass is only applicable for travel in the SMART cabin.

You can save an additional 5% per month when you select auto-renewal when you purchase the Pass. The Pass will auto-renew thirty (30) days after purchase or once all rides are booked. Passes are subject to availability, are not transferable, and the amount paid for the original Pass may not be redeemed for cash. Passes will only be associated with the Brightline account holder and associated email address it was purchased by.

Baggage Policy and Fee Schedules

Fees are subject to change without notice and may be waived during limited introductory or promotional periods. Restrictions apply. See policies for details regarding allowances, dimensions, weight and more.  Your baggage allowance depends on the fare type you have purchased.

In addition to the complimentary baggage allowance, Passengers have the option to purchase Tagged Bags to bring on their trip with them.  Tagged Bags are either Checked Bags or Paid Carry On Bags as described below.  Whether a passenger can bring a Checked Bag or a Paid Carry On will also depend on their destination. Please see below for specific details.  As a reminder Smart Flex fares come with one (1) complimentary Large Tagged Bag.  Premium Flex comes with one (1) Large Tagged Bag and one (1) Standard Tagged Bag.  Premium Select comes with one (1) Standard Tagged Bag.

The total amount of Tagged Bags (whether checked or paid carry on) a passenger may bring is 3 items inclusive of any Tagged Bag allowances on their fare type.  Complimentary Carry-On items do not count towards this 3-item limit.

Complimentary Carry-on Items

Passengers who have purchased SMART / PREMIUM Select, or SMART / PREMIUM Flex fares are allowed to carry up to two (2) complimentary carry-on items per passenger are allowed on board our trains, subject to space availability. Each complimentary carry-on item must not exceed 50 lbs. (23 kg) in weight and 24” x 16” x 10” (61 x 41 x 25 cm) or 50 linear inches (127 linear cm) in exterior dimensions. Items must fit comfortably within the overhead luggage area, or under the seat.  SMART Saver fare holders are only allowed to bring 1 carry-on. 

Additional small personal items needed for the duration of the trip may be carried on the train and will not count toward the complimentary carry-on allowance. Such items include but are not limited to:

• Required medical devices and containers
• Pillows, blankets and outer garments
• Small briefcases and purses
• Umbrellas (10-15 inches -25-38 cm in length)
• Non-alcoholic liquids and food

The following items are also not counted against the per-passenger limit:

• Strollers, car seats, booster seats and/or carriers for infants or toddlers. These items must be stowed safely in the  baggage tower.
• Assistive/mobility devices for individuals with a disability. If riding in your wheelchair, be sure to add this to your passenger details when booking rides. Wheelchairs can also be checked at Guest Services with no charge.

Excess baggage or baggage exceeding the weight and dimension limits will be handled as checked (or paid carry-on) items and will be subject to a fee. Please refer to the fee schedule.

Paid Carry-On Baggage

For Passenger who wish to bring more baggage than the Complimentary allowance, Brightline offers Paid Carry-On bag options.  Paid Carry-On baggage is to be tagged and to be placed by the passenger in the baggage tower available in each train coach. (Subject to space and station availability) Items may not be stored in empty seats, aisles, vestibules or other areas where they present a safety hazard or cause annoyance to other passengers. We will determine in our sole discretion which items may impact the safety, well-being or comfort of other passengers and reserves the right to move or deny the storage of any item. Examples of these items may include garbage bags, cardboard boxes, laundry bags and plastic tubs.

Ther are two sizes allowed for Paid-Carry On, Standard or Large. Standard or Large sized baggage can be carried-on for an additional fee – please see the fee schedule for the most up to date fee.   Standard Size items are allowed up to allowed up to 29" x 20" x 13" (74 x 51 x 33 cm) in exterior dimensions and up to 50 lbs. (23 kg) in weight.  Large items are allowed up to 33" x 22" x 15" (84 x 56 x 38 cm) in exterior dimensions and up to 70 lbs. (32 kg) in weight. You must be physically capable of stowing your item(s) safely in the baggage tower and it must not block aisles, or doors, occupy patron seating or interfere with other patrons or otherwise cause a tripping hazard. Large or overweight carry-on baggage is subject to space availability.  Please ask for assistance once on the train for stowing safely, if needed.

Standard or Large sized items must be checked at the in-station Guest Services counter and tagged 30 minutes prior to the passenger’s train departure time at the Miami and Orlando stations, and 20 minutes prior to the passenger’s train departure time at the Aventura, Fort Lauderdale, Boca and West Palm Beach stations.

Checked Baggage

For itineraries with travel to and from the MiamiCentral, Fort Lauderdale, West Palm Beach and Orlando Stations, bags can be checked to your destination. Fees may apply for additional checked items—see  fee schedule. Checked baggage is subject to space availability.  Checked baggage service is not available for train ticket reservations that include the Aventura or Boca Raton stations.  Only Paid Carry-On is available.

Checked Items may not exceed 70 lbs. (32 kg.) and 33" x 22" x 15" (84 x 56 x 38 cm) or 70 linear inches (178 linear cm) in exterior dimensions. Large baggage is defined as baggage between 51-70 linear inches and/or between 51–70 lbs. No baggage in excess of 70 lbs. (32 kg) will be accepted. View fee schedule for overweight fees. One (1) wheelchair per ticketed passenger can be checked at Guest Services at no charge. Advance notice required; be sure to add to your reservation your passenger details. Passengers may also choose to ride in their wheelchair.

Baggage must be checked at the in-station Guest Services counter no less than 30 minutes prior to the passenger’s train departure time. No baggage will be accepted any earlier than four (4) hours prior to departure. Baggage cut-off times are implemented to ensure baggage arrives on time to its destination. Passengers must present their items to our Guest Services team for check-in no later than the stated cut-off times.  Please note that pre-booking baggage does not guarantee there will be capacity for that baggage, and guests may have to transport their own baggage onboard.

Passengers with checked items will be issued a baggage claim ticket. Baggage will be tagged with the corresponding passenger information and destination for easy retrieval at your arrival station. Be sure to personally carry-on any important documentation (passports, Visas, I.D.), valuables, medications and items which require special handling.

We reserve the right to refuse items whose size, weight or character makes it unsuitable for transportation on the train. Checked baggage will be accepted for transportation only on trains in which a passenger is traveling. All baggage (checked and carried-on) is subject to inspection by our qualified security officers.

Baggage Size Restrictions Summary

Baggage policy

Musical Instruments

Musical instruments may be carried on board as part of a passenger’s carry-on allowance and may not exceed 64" in height. We disclaim liability for instruments traveling as checked items.

Medical Devices

Required medical devices may accompany a passenger without a baggage fee and will not count toward the passenger’s carry-on allowance. Specifically, oxygen equipment transport is only permitted for passengers with a medical necessity and under the following conditions:

• The equipment is able to operate a minimum of two (2) hours without electrical power (in the event of a power disruption);
• Equipment is listed as Underwriter’s Laboratory (UL) or Factory Mutual (FM);
• The total weight of all tanks needed does not exceed 100 lbs. (45 kg).

Baggage liability

• We disclaim any liability for damaged baggage or other items traveling on board our trains even if our personnel have assisted in the loading or unloading of such items/baggage.
• We are not responsible for checked baggage containing electronics, music instruments, cash, cash equivalents, jewelry or prescription medicine.
• We do not assume liability for the following items on board the train whether they are being transported as checked or carry-on items, and regardless of whether we were informed or should have known of the presence of such items. If any such items are lost, damaged or delayed, passengers will not be entitled to any reimbursement under our standard luggage liability, or under any declared excess valuation. Items include, but are not limited to:
  • Antiques; artifacts; artwork; books and documents; china; computers and other electronic equipment; computer software; musical instruments; fragile items (including child/infant restraint devices such as strollers and car seats); eyeglasses; prescription sunglasses; non-prescription sunglasses and all other eyewear and eye/vision devices whether lenses are glass, plastic, or some other material; furs; heirlooms; keys; liquids; medicines; money; orthotics; surgical support devices; perishable items; photographic, video and optical equipment; precious metals, stones or jewelry; securities and negotiable papers; silverware; samples; unique or irreplaceable items or any other similar valuable items.
• Passengers with disabilities traveling with wheelchairs or other mobility devices are exempt from liability restrictions for loss or damage to these items. If damage is caused by us, such items shall be repaired or replaced, up to the actual replacement cost for the item.
• When baggage is delayed or misrouted due to station or onboard handling, Brightline will arrange return delivery at no cost for the passenger. When items are left behind by passenger and recovered through the Lost and Found process, the passenger is responsible for any shipping or delivery fees.
• We assume no liability for minor damage to checked baggage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
• We assume no responsibility for damage to or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the baggage.
• We assume no liability for any indirect, consequential, incidental, punitive or special damages resulting from loss, damage or delayed delivery of checked or transferred baggage, including, without limitation, damages for lost revenue or profits, loss of use or business interruption.
• We may disallow any claim for loss or damage which contains misrepresentations, including false statements concerning whether the passenger or guest has made previous claims with us. We may also disallow claims when the passenger or guest fails to provide proof of loss in the form of receipts of purchase or comparable evidence of loss.
• Legal action premised on or related to damage, delay or loss must be commenced within 30 days of the date of the incident.

Missing, lost or delayed items

Non-perishable items lost in stations or onboard must be reported to us within 24 hours. Perishable items found onboard or in stations will be discarded immediately. Lost and Found items will be retained for a period of 90 days only and afterwards disposed of in accordance with applicable law.  

 Items missing from checked baggage must be reported to us within 24 hours of the receipt of the bag.

Please visit Ileftmystuff.com to report an item lost on board or in one of our stations within 24 hours, although we recommend that all passengers endeavor to report the lost/delayed bag or item within one (1) hour of the passenger’s arrival at their destination. Enter the Brightline client identification number, 12342 and complete the form to file your report. If your item is found, you will receive an email with details on how to retrieve your item. Reports are kept on file for a minimum of 90 days.

Failure to report delayed checked baggage within the prescribed time limit of 24 hours releases us from liability. All baggage and lost and found items not retrieved by passengers will be disposed of in accordance with Florida state law.

Sports equipment

Each passenger is limited to one (1) of each type of sports equipment, regardless of choice in stowage (carry-on or checked). Availability is based on a first-come, first-serve basis. Please check at the guest relations desk to confirm. Some equipment items can only be checked. Subject to availability.

To bring sports equipment, be sure to add the appropriate item to your reservation details and choose whether you’ll carry-on or check the item. Carry-on items are to be stowed in the coach  baggage tower. Fees may apply—see fee schedule.

Large bicycles and e-Bikes are not permitted. This includes fully assembled bikes and e-bikes.  Our trains are not equipped to carry fully assembled bicycles safely – not even as a checked item.

Surfboards, skis and water skis are not permitted (carry-on or checked).

All scooters must be capable of folding; non-folding scooters are not permitted. Folding scooters and folding bikes, when folded, must not exceed 48" in length and 30" in height and are allowed as one of your carry-on items.  All items are to be safely stowed while on the train and must not block aisles, or doors, occupy patron seating or interfere with other patrons or otherwise cause a tripping hazard. 

Motorcycles and gas-powered scooters are not accepted for transport. 

Carry-On Restrictions:

• The size of general sports equipment traveling as a carry-on may not exceed 70 linear inches (178 linear cm) or weigh more than 50 lbs. (22 kg).

Checked Restrictions: 

• The size of general sports equipment traveling checked may not exceed 70 linear inches (178 linear cm.) or weigh more than 50 lbs. (22 kg). Fees may apply—see fee schedule. 
• Folding bicycles may be transported as checked baggage. The bike must be presented for transport in a bicycle container otherwise we assume no liability and may not exceed 70 linear inches (178 linear cm).
• Golf equipment without a full‑length protective case (just a golf bag and clubs) may be transported as a Paid Carry-on for a $30 fee. Golf equipment in a full‑length protective case is considered a Large bag and may be checked or brought on board for a $60 fee (subject to space availability). For the equipment to be checked, it must be presented for transport in a full-length protective case or bag that includes a cover to prevent golf clubs from falling out and may not exceed 70 linear inches (178 linear cm).
• Empty scuba gear may be transported as checked baggage. Passengers traveling with a regulator valve must ensure that it is completely disconnected from the cylinder and the cylinder must have an opening to allow visual inspection. The maximum size cannot exceed 70 linear inches (178 linear cm) or weigh more than 50 lbs. (22 kg).

Animals in station & on board

Pet Policy

Dogs and cats are welcome and must be leashed at all times when in the lobby or around the exterior of our stations—a pet relief area is available outside our West Palm Beach and Fort Lauderdale stations. Pets must stay securely inside a carrier or crate in all areas past security, including all lounge areas and onboard the train.

Dogs and cats are the only pets that are permitted to travel on our trains. Passengers must provide advance notice that they will be traveling with a dog or cat. Be sure to add the appropriate animal to your reservation passenger details. Failure to add your dog and cat to your reservation at least 10 minutes prior to departure may result in refusal to allow your pet on the train. Fees may apply—see fee schedule. Our personnel may inquire as to whether the pet has been added to the reservation passenger details.

Pet Carry-on restrictions

Adults (13+) may bring one (1) pet per passenger.

Carry-on pets may only travel inside a closed, approved hard or soft sided, leak proof pet carrier as follows:

• If the pet is traveling in an approved pet carrier under your seat (or on your lap), the size of the carrier may not exceed 17" x 10" x 10".
• You can travel with your pet carrier/kennel and 1 personal item, but you will not be permitted to bring a carry-on bag in addition to a pet carrier and a personal item.
• Carry-on pets must be at least eight weeks old and be odorless, harmless, not disruptive and require no attention during travel.
• Brightline does not allow pets to travel as checked baggage; pets must travel with a guest.
• Each passenger is responsible for the care and supervision of the pet they are traveling with. Pets must stay securely inside a carrier or crate in all areas past security, including all lounge areas and onboard the train.

Brightline maintains the right to refuse acceptance and may remove any disruptive or aggressive pet from stations or trains.

Please know that we do not have carry-on pet carriers available for rent. A limited quantity may be available for purchase. Additional fees apply.

Service animals

We accept service animals accompanying persons with disabilities at no charge. We require advanced notice if you will be traveling with a service animal. Passengers traveling with service animals are required to add the service animal to their reservation passenger details. A service animal must sit under the passenger’s seat, at his or her feet, or on the passenger’s lap. For safety reasons, service animals are not permitted to sit in the aisle or in an empty seat. The service animal may not obstruct an aisle or other area used for emergency evacuations and should comfortably be able to sit under the seat, at the passenger's feet or on the passenger’s lap. Should the presence of the service animal be required by a passenger for the equal use and enjoyment of any of our facilities, accommodations will be made for the service animal to remain by its owner.

Our personnel may inquire as to whether the service animal has been added to the reservation.

If the service animal is disruptive or uncontrollable, we may require the passenger to remove the animal from the train or property. The passenger must keep his or her service animal leashed, harnessed or tethered while on the train or on our property, unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In that case, the person must use voice, signal or other effective means to maintain control of the service animal. 

Pets and Animals Not Considered Service Animals

The following types of animals are considered pets (not service animals) and are welcome on Brightline if they fit into our carry-on pet guidelines as outlined above:

• Comfort Animals: Animals not trained to perform a specific task, but which are said to provide emotional support or to relieve anxiety simply by their presence (for example, by the passenger holding or stroking the animal).
• Search and Rescue Dogs: Animals that are trained generally, but not to assist a particular passenger.

Pet Fees

View the Pet Policy for terms and conditions.

Passenger discounts

Our reservations may be discounted with promotional codes or passenger discounts such as customer/corporate programs, pass products, age and/or affiliation, etc. Promotional codes and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.

Discounts may vary based on eligibility, travel, fare, route and time of purchase. Additional restrictions may apply. Our passenger discounts may be further discounted based on limited-time promotional periods.

Brightline Changes and Cancellations of Scheduled Trains

We will notify the Passenger whose name and contact is on the train ticket of any delay or cancelation affecting their scheduled train ride. Failure to provide an accurate email address and mobile phone number when booking a train ticket will result in our inability to communicate directly with users regarding delays, cancelations or other schedule changes. We bear no responsibility to notify users who do not provide an accurate email address or mobile phone numbers.  It is the responsibility of Passengers to listen to in station announcements concerning changes or cancellations to Brightline’s scheduled train rides.

Passengers on scheduled trains canceled by Brightline will be automatically rebooked on the next available train(s), when available, at no charge and Brightline credits may be issued to the ticket holder for future use.  When signed into your Brightline Account, credits (if awarded) will automatically appear within the account within one (1) business day.

If you believe you’re eligible for credits not received, please contact us here with the following information to request a credit: Name(s) on ticket(s), date of reservation and ticket #. 

Parking

Addresses

Miami Station
Owner: 3MC Parking LLC
Parking Operator: Universal Parking
Address: 161 NW 6th Street, Miami, Florida 33136

Aventura Station
Owner: Brightline Trains Florida
Parking Operator: SP+ Corporation
Address: 19796 W Dixie Hwy Street, Miami, FL 33180

Fort Lauderdale Station
Owner: DTS FLL Parking LLC
Parking Operator: SP+ Corporation
Address: 101 NW 2nd Ave, Fort Lauderdale, FL 33311

Boca Raton Station
Owner: Brightline Trains Florida
Parking Operator: SP+ Corporation
Address: 350 NW 4th Street, Boca Raton, FL 33432

West Palm Beach Station
Owner: WPB Rosemary LLC
Parking Operator: SP+ Corporation
Address: 511 Evernia Street, West Palm Beach, FL 33401

Orlando Station
Owner: Greater Orlando Aviation Authority
Parking Operator: Greater Orlando Aviation Authority
Address: 10705 Jeff Fuqua Blvd, Suite 3546, Orlando, FL 32827

Parking validation

Vehicles used by our employees, vendors and visitors and others who park at non-metered locations must be registered with us prior to entering the Garage and using our marked parking spaces. Registration can be completed through our HR department or through designated administrative staff charged with registering visitor and vendor vehicles for individual departments.

Registration of vehicles, assigned parking or reserved parking

1. Registration of the vehicle’s license plate information is required for any vehicle parked in the Garage.
2. Owner reserves the right to issue and require each vehicle operator to display a Parking Hang Tag (“PHT”) and/or a parking decal (“Decal”) on the applicable vehicle in addition to collecting license plate and/or other vehicle information.
3. The registration of the vehicle’s license plate information and/or the display of an issued PHT and/or Decal, as required by Owner, grants the vehicle’s operator a license to park in the Garage, conditioned on the timely payment of parking fees and any additional charges that may be due, and compliance with these Rules and Regulations and the rules and regulations promulgated by Parking Operator, as amended from time to time. Owner reserves the right to cancel parking privileges at any time, due to the vehicle operator’s failure to abide by these Rules and Regulations and/or the rules and regulations promulgated by Parking Operator, as amended from time to time, and/or other related violations.
4. The registration of the vehicle’s license plate information and/or the display of an issued PHT and/or Decal, as required by Owner, will allow a vehicle’s operator access to and from the Garage.
5. In the event that a PHT is issued, a vehicle’s operator will be solely responsible for the cost to replace any lost, stolen or damaged PHT. The vehicle’s operator must contact Parking Operator to purchase a replacement PHT. In no event will Owner or Parking Operator be responsible for value, loss or costs incurred, or for the inability of a vehicle’s operator to use the Garage, due to lost, stolen, damaged, or defective PHT, nor shall parking fees be prorated, refunded, or otherwise reduced by reason thereof.
6. In the event that a Decal is issued, the Decal must be applied to the rear window or rear bumper of the vehicle operator’s vehicle. The vehicle operator will be solely responsible for the cost of replacement Decals. The vehicle operator must contact the Parking Operator to purchase replacement Decals. In no event will Owner or Parking Operator be responsible for value, loss or costs incurred, or for the inability of a vehicle’s operator to use the Garage, due to lost, stolen, damaged, or defective Decal, nor shall parking fees be prorated, refunded, or otherwise reduced by reason thereof.
7. Parking privileges may not be transferred, assigned, or resold.
8. Parking is available throughout the Garage on multiple floors. Oversized vehicles with Disabled Parking Permits have access to four spaces on the first floor, on a first come, first served basis.
9. Owner and Parking Operator shall attempt to accommodate the needs of vehicle operators with vehicles requiring electric charging but make no commitment and/or guarantee that electric power for charging is available. Unauthorized use of electrical outlets anywhere in the Garage will result in the loss of parking privileges.

Parking enforcement

Failure to abide by any of the provisions of these Parking Garage Rules and Regulations shall be considered a parking infraction. The Parking Operator or Parking Owner may penalize such parking infractions through use of warnings, citations and fines, vehicle immobilization (Booting), towing and any other means authorized by applicable law. 

1. Vehicles are subject to towing or to immobilization at vehicle owner’s expense for the following violations:

• Unauthorized use of parking credentials
• Parking or access to deck by fraud
• Blocking traffic, crosswalks, sidewalks, or disabled ramps
• Unauthorized parking in a reserved space

2. Towing or Booting fees vary according to regulations, type of vehicle, location and company. If a third-party towing or booting company is used, the charge will be contingent upon the company's fees. Vehicle owners will be charged a fee for release from immobilization. Immobilized vehicles may be towed if no arrangements have been made for their release within 24 hours following immobilization. Vehicle owner shall be solely responsible for all associated expenses.

3. A vehicle will be considered abandoned if it has been in the same place for longer than seven (7) days. If traveling for business, please notify the Parking Operator in advance by emailing MCParking@universalparking.com.

4. Enforcement hours: Metered and assigned parking is enforced 24 hours a day, seven (7) days a week, 365 days a year, including weekends and holidays unless otherwise indicated by signage.

Parking - prepay

When making a Brightline reservation, user has the option to pre-pay for parking by choosing a flat daily parking rate or a Monthly Parking Pass. Purchase of a monthly parking pass through us is limited to Brightline Account Holders. Users must be signed into their account to purchase a monthly parking pass. Vehicle license plate information is required at time of purchase.  Daily parking purchased with a Brightline train reservation is subject to our cancelation policy.

Vehicle license plate information is required at time of purchase. Daily parking purchased through Parking Operator is subject to Parking Operator's cancelation policy.

3 Miami Central Garage

Parking in this facility gives you the license to park one vehicle in a designated area at your sole risk and at posted rates. Any car parked at this facility is parked at the car owner's sole risk. Operator and Property Owner do not guard or assume care, custody, or control of your vehicle or its contents and are not responsible for fire, theft, damage or loss of any kind.

The car owner or operator alone is responsible for parking, locking and otherwise securing the car. Only a license to park is granted hereby and no bailment is created.

No employee of the Operator or the Property Owner may modify or waive any of the terms set forth above. Parking of the car by the owner or operator evidences their acceptance of all the foregoing terms of parking in this facility.

1. The parking or entry of bicycles, scooters and motorcycles is prohibited.
2. This is a non-smoking facility. Smoking within the confines of this garage is not permitted.
3. Unauthorized parking in a reserved space or a space designated for disabled persons is prohibited without an appropriate permit, placard, or license plate.
4. The posted speed limit in all areas of the garage is a maximum 5 MPH.
5. Parking outside the marked lines of a single space or in a manner that obstructs the drive aisles, or any area not designated as parking is prohibited.
6. Parking in areas closed by the use of traffic corners or other traffic control devices is prohibited.
7. The washing, servicing, maintaining, or repairing of any motor vehicles inside the garage, except for emergency repairs and for service approved by the garage manager is prohibited.
8. The soliciting of customers or distribution of posters, handbills, or flyers inside the garage is prohibited.
9. Payment must be made immediately upon entry to this facility.
10. Electrical vehicle charging stations are available on the 3rd floor on a first come, first served basis. Unauthorized use of electrical outlets anywhere in the garage could result in fines and/or towing.
11. Storing vehicles in this garage is strictly prohibited. Vehicles with dust, no plates, or stored for over (7) days in the same parking spot, are considered abandoned and WILL BE TOWED regardless of monthly parking pass status. This garage is not a storage facility.

The Garage Manager shall have no obligation to issue warning citations for most minor or first-time infractions. If Garage Manager elects to issue warning citations for a particular infraction, Garage Manager shall not be required to issue a warning citation for subsequent infraction(s) prior to taking enforcement action.

Vehicles are subject to towing and vehicle immobilization at the customer's own expense for nonpayment of parking fee or any of the infractions above. A fee will be assessed to the customer for vehicle immobilization release.

Rules & Regulations

1. Garage hours shall be as posted in the Garage. Owner shall have the right to change hours of operation of the Garage from time to time.
2. Parking spaces may be used only for parking automobiles. No parking of scooters or motorcycles is permitted.
3. All directional signs, arrows and lane markings must be strictly observed.
4. The speed limit shall be 5 miles per hour (mph) or as otherwise posted.
5. Any malicious use or use of parking privileges to grant access to any unauthorized users of the Garage shall result in immediate loss of parking privileges with no credit or refund.
6. All vehicles parked in the Garage must be in working, “road-worthy” condition and properly registered and insured in accordance with all applicable laws.
7. All vehicle operators are required to comply with applicable law in the use of the Garage.
8. Parking is permitted only in spaces that are NOT designated as “Office Parking Only”, in accordance with the posted signs. The absence of a “No Parking” sign does not mean parking is permissible in any other area.
9. Parking privileges may be canceled, in Owner’s sole and absolute discretion, in the event that any vehicle is brought into the Garage by any parker that is damaged and has the potential to damage other vehicles located in the Garage.
10. The following practices are prohibited and may result in the loss of parking privileges:
    (a) Parking in areas designated as “Office Parking Only” or “Residential Parking Only.”
    (b) Parking a vehicle in the Garage without a valid permit
    (c) Unauthorized use of an electrical outlet anywhere in the Garage
    (d) Double-parking
    (e) Parking beyond the painted lines of a single space
    (f) Unauthorized parking in a reserved space or a space designated for disabled persons
    (g) Parking on sidewalks, curbs, crosswalks, or in driveways, roadways, or other areas that are not designated for parking
    (h) Obstructing drive lanes or spaces
    (i) Parking in driveways, roadways, ramps, cross-hatched areas, areas not striped for parking, aisles, areas where “no parking” signs are posted, loading zones, or such other areas as may be designated by Owner or Parking Operator
    (j) Parking in a manner or a place that obstructs traffic or blocks parked vehicles
    (k) Parking in areas or spaces closed by use of traffic cones or other traffic control devices
    (l) Washing, servicing, maintaining or repairing of any in motor vehicles inside the Garage, except for emergency repairs and for service approved by Owner or Parking Operator
    (m) Soliciting or distributing posters, flyers, or handbills
    (n) Scooter and motorcycle parking
11. Neither Owner nor Parking Operator shall have any obligation to issue warning citations for any infraction of these Rules or Regulations. If Owner or Parking Operator elects to issue a warning citation for a particular infraction, neither shall be required to issue a warning citation for any subsequent infraction prior to taking enforcement action. Continued infractions may result in the loss of parking privileges.
12. At all times, use of Garage is at a vehicle operator’s own risk and responsibility. Vehicle operators must assure that unattended vehicles are locked at all times and are urged to keep valuables out of sight. Neither Owner nor Parking Operator is responsible for damages or losses.
13. Operating a business including but not limited to car washes, car rentals, car share, and other vehicle hosting operations are strictly prohibited and will result n immediate towing at the owner's expense.

Seating

Seating is assigned on all Brightline trains. Passengers traveling to or from Orlando on SMART fares or any city pair on PREMIUM fares may change their seat assignments at no charge, subject to availability. Passengers traveling on SMART Saver fares to or from Orlando, or within South Florida on SMART fares, will be automatically assigned seats and may not change them. Seat changes can be made during booking or after tickets are issued, but not after scanning through the turnstiles. Seat assignments are made without regard to race, color, gender, creed, or national origin. Brightline reserves the right to make changes to any guest’s seat assignment at any time prior to or after departure.

We offer hand-stitched leather seats and expansive windows for your comfort. In SMART, passengers may choose to sit individually, in pairs, or in groups of four at a table. PREMIUM offers the same seating options. Seats may face forward or backward, depending on train configuration. Passengers also have the option to remain in their wheelchair; advance notice is required and should be included in reservation details.

Seating will be monitored to ensure compliance with the following policies:

• Each fare-paying passenger has an assigned reserved seat and is required to sit in that seat; Passengers are not permitted to occupy any additional seats other than number of seats on their reservation. Failure to comply may result in the passenger being denied transport.
• We reserve the right, whenever operational conditions require, to transfer passengers from one coach or train to another prior to departure and en route.

Force majeure event

We may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone, delay any train or the right of carriage without liability. Without prejudice to any of our rights, we reserve the right, in the case of a force majeure event, at our sole discretion and without the legal obligation, to issue a refund or a credit for future travel to a ticketed passenger. The refund will be made to the original form(s) of payment in accordance with refund rules for any unused portion of the ticket.

Force Majeure Event means:

• Any condition beyond our control including, but without limitation: meteorological conditions; acts of nature; rail accidents; riots; civil commotion; embargoes; wars; hostilities; or disturbances—actual, threatened or reported. Also, because of any delay, demand, circumstances or requirement due, directly or indirectly to such conditions, or
• Any strike, work stoppage, slowdown, lockout or any other labor-related dispute involving or affecting our services, or
• Any government regulation, demand or requirement, or
• Any shortage of labor, fuel or facilities of ours or others, or
• Any fact not reasonably foreseen, anticipated or predicted by us

Disclaimer of liability

Our fares, train schedules, equipment, routing, services and information (hereinafter “our services”) are not guaranteed and are provided “as is” without any warranties of any kind, either express or implied, and we disclaim all warranties, express or implied.

We further specifically disclaim liability for any inconvenience, expense, or damages, incidental, canceled or punitive, lost profits, loss business or otherwise, resulting from errors in its timetable, shortages of equipment, or due to canceled or delayed trains.

We also disclaim any liability for the products and/or services of our advertisers, business partners, independent contractors, sponsors, suppliers, licensors, vendors, agents or other third-party information posted on our website and via other forms of communication to the extent permissible under the law. We shall only be responsible for the rail transportation services, and products and services that it directly provides. We make no representations that any third-party information is without errors or omissions and encourages users to contact third-party providers for up-to-date information. Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLYBECAUSE IT REQUIRES YOU AND BRIGHTLINE TO RESOLVE CERTAIN DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION, IT LIMITS THE PARTIES’ RIGHTS TO SEEK RELIEF IN COURT, AND IT WAIVES THE RIGHT TO JURY TRIAL AND THE RIGHT TO JOIN WITH OTHERS IN A LAWSUIT.

This section sets out our agreement for resolving all disputes relating to your use of the Brightline services including but not limited to riding our trains, use of all our related facilities, purchase of all our products and services associated with travel with Brightline. Other than a claim filed in a court that is limited to adjudicating small claims, in the event of any dispute of any nature whatsoever relating to your use of Brightline trains and all our related facilities, past, present or future, in law or in equity, including the determination of the scope, validity, or applicability of this agreement to arbitrate, you and Brightline agree and consent to binding arbitration at JAMS for all such disputes on an individual (not class) basis before a single arbitrator under the applicable JAMS Arbitration Rules and Procedures in effect at the time of the filing, rather than litigating the dispute in court. You may obtain a copy of the applicable JAMS rules at www.jamsadr.com. If JAMS is unavailable or unwilling to administer arbitration consistent with this section, another arbitration provider shall be selected by the parties that will administer the arbitration consistent with it. If the parties cannot agree on a provider, the parties may ask a court to appoint an arbitrator that will administer the proceeding consistent with this section.

Pre-Arbitration Dispute Resolution: The parties agree that, prior to initiating arbitration, or, if applicable, an action in small claims court, they shall make a good faith effort to resolve any dispute informally. To begin this process, the claimant must provide the other party with a written notice describing the dispute in reasonable detail, including the factual basis for the claim and the specific damages allegedly suffered. Notices to Brightline may be submitted through our contact form here, with “Legal Dispute” included in the subject line. Brightline will use the most recent email address or mailing address associated with your account to communicate regarding the dispute. Upon receipt of a notice, the parties agree to engage in good faith discussions in an effort to resolve the dispute amicably. If the parties are unable to resolve the dispute within sixty (60) days after receipt of the notice despite such good faith efforts, either party may commence arbitration or, if applicable, pursue the matter in small claims court.

You and Brightline also agree that: (a) by their dealings the parties’ conduct is in and affecting interstate commerce; and (b) the Federal Arbitration Act (FAA) applies and governs this agreement. To the extent state law is applicable under the FAA, the law of the state of Florida shall apply, without regard to its choice of law provisions. The arbitrator shall have exclusive authority to determine the scope, validity, and enforceability of this arbitration agreement.

If the arbitration takes place in-person, it shall be held in Miami-Dade County, Florida. If you commence an arbitration action against Brightline, you must provide notice to Brightline at:

Brightline Trains Florida LLC

350 NW 1^st Avenue, Suite 200

Miami, FL 33128

Attn: Chief Legal Officer

If Brightline commences an arbitration action against you it will send the notice to your last address of record with Brightline.

By agreeing to arbitration, the parties are giving up the right to a trial in court and the right to a jury, and there is more limited discovery than might otherwise be available in court. In addition, you and Brightline agree not to participate in a class action, a class-wide arbitration, claims brought in a representative capacity, or consolidated claims if the other party hereto is a party to the proceeding.

For purposes of this Dispute Resolution section, Brightline includes its/their past, present, and future officers, directors, employees, agents, representatives, contractors, parent, subsidiaries, affiliates, successors, and assigns. In addition, the following persons or entities are intended third-party beneficiaries of this dispute resolution section and may enforce the terms of this section as if they were direct parties: (a) contractors who provided website, internet, or any other marketing services to Brightline; (b) companies with which Brightline shares data regarding your use of Brightline’s websites, including by way of illustration and not limitation, website analytics companies.

In-station purchases

Purchases made on food, beverage, merchandise, sundries, or other items not attached to a ticket reservation inside of the Brightline Orlando Station are subject to a 15% Airport Concession Fee.  This fee represents a portion of operating fees for the Orlando Station.  

E-Gift Cards

Terms and Conditions for the E-Gift Cards

The terms and conditions below govern the issuance and use of the Brightline E-Gift Cards (“Card” or “Cards”).  By accepting and using the Card, you agree to be bound by the terms and conditions outlined below and contained in Brightline’s Terms of Service.  

1. Card Redemption.
   Cards are redeemable only for purchases of transportation products and services offered by Brightline Trains Florida, LLC on gobrightline.com or within the Brightline Trains iOS app, excluding food and beverages and other on-board and in- station purchases. Cards are also not redeemable to purchase another Card. Cards have no cash value and may not be redeemed for cash (except as required by law). Cards have no value until activated. Cancelations of transportation products purchased with a Card are governed by the terms contained above in the Cancelation Policy Section of these Terms of Services.  Brightline Trains Florida, LLC reserves the right to refuse to honor, or to suspend or deactivate a Card (a) in the event of a disputed credit card charge, bounced check or other failure of consideration or (b) where Brightline suspects that the Card was obtained fraudulently, in violation of this Agreement or in violation of applicable laws or other applicable terms and conditions.
2. Card Purchase.
   Cards can be purchased online at gobrightline.com or through select third-party retailers. Purchasers must be at least 18 years old. Online Sales. You may purchase electronic Cards online via the following website: https://gobrightline.cashstar.com/store. You acknowledge and understand that Cards purchased on the Website are sold by CASHSTAR, which is not affiliated with Brightline. Any dispute related to an online purchase of a Card sold by CASHSTAR should be directed to CASHSTAR by navigating to https://gobrightline.cashstar.com/self_service 24 hours a day, emailing gobrightlinesupport@cashstar.com or calling (844) 213-6477 8:00am to 9:00pm ET, 7 days per week.
3. Balance Inquiry.
   For balance inquiry, visit www.gobrightline.com. The balance you receive when inquiring is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed.
4. No Expiration; No Fees.
   Cards do not expire. No fees for inactivity or service fees apply.
5. Not Reloadable.
   Cards may not be reloaded with additional value.
6. No Refunds.
   No refunds are permitted with respect to Cards. All sales of Cards are final.
7. Lost, Damaged Or Stolen Card.
   Brightline is not responsible for replacing lost, damaged or stolen Cards and is not responsible for unauthorized Card use.
8. Resale Prohibited.
   You may not sell a Card or otherwise barter for its exchange. However, you may transfer a Card to another person who is at least age 13 years old for no monetary consideration (e.g., as a gift).
9. Maximum Value.
   You may not purchase or obtain more than $10,000 in Card value in any one day regardless of location, whether on a single Card or multiple Cards. Moreover, you may not purchase a single card with a value greater than $500.
10. About Your Card.
    Cards are not debit or credit cards. Brightline is responsible for the operation and maintenance of the Card program. Brightline Trains Florida LLC is the sole legal obligor to the Cardholder.