Still need help getting your party on board?
Simply fill out the form below and you will be connected with a
Guest Connections Specialist who will assist you. A service fee applies.
What to Know Before You Go
Getting Ready for Your Trip with Brightline.
Every trip, no matter the distance, shines brighter with Brightline. And we want to make sure you know what to expect at every step along the way. Here’s everything you need to know ahead of your upcoming ride.
Frequently Asked Questions
Each transaction must be completed using a single credit card.
Our system seats everyone in a single reservation as closely as possible, considering availability. If you are booking multiple reservations, they may be spread across the entirety of the train in small groups.
No, payment must be made on a single credit card.
First name, last name, email address, phone number, and date of birth.
No, parking must be bought as an additional product at the time of booking or 24 hours before departure. See more information about parking here.
Yes, you can download your boarding pass from your account.
See our Terms of Service here for permissible items.
You can change the name on a ticket from your Brightline account by “modifying your ticket.”
Yes, every Guest will receive an email confirmation if their email is added in the Passenger Information section.
You must be sure of your headcount when making a reservation. All cancellations are subject to our cancellation policy found here.
Our dynamic pricing adjusts as more people are added to a reservation. A trip for one person may or may not cost the same as a trip for several.
Check out the transportation options for Brightline Guests here.