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Currently Brightline trains are also distributed in the GDS as 9B carrier code (Access Rail). While we value our partnership with 9B, especially for interlining scenarios, BE offering via 9B is quite limited. 9B distributes only two RBDs/pricing points (J=business, Y=economy), one fare ADT and one CHD per RBD. These are net fares, with no pricing parity with our direct channels.
9B Boarding passes are not retrievable via BE website/app, but via their check-in portal.
Reservations canceled by Brightline will be automatically rebooked on the next available train(s), when available, at no charge and Brightline credits will be issued to the ticket holder for future use.
For tickets purchased by Travel Agents in the GDS, we’ll send an email to the address provided during booking with a link to access credits upon creating an account.
For any additional information regarding compensation, please refer to our Cancellation Policy.
Names cannot be changed in ticketed GDS bookings.
If a name change is required in the booking, you would need to create a new PNR and issue a new ticket.
For any Special Assistance request please contact the Brightline Guest Connections Team by filling out the following form.
This is not bookable via GDS, so any SSRs regarding Special Assistance matters (e.g., WCHR) will not be processed.
Customer contact details added via the relevant GDS entries (i.e., SSR CCTE) do not fill passenger contact details in our internal reservations system.
For passenger contact details, either you or the passenger are requested to add these via Manage Trips.
Please note if no passenger contact details are provided, either as SSR by the agent or by the traveller during the check-in, travelers will not receive notifications in case of disruption.