Safety is our top priority, and we’re also committed to getting everyone to their final destination in a bright state of mind. Please review our terms of service below, which outline our current policies to ensure everyone’s safety and a smooth, safe, bright ride for all.
All travel on, and transactions with Brightline Trains Florida LLC ("Brightline" or "we" or "us" or “our”) are governed by the laws of the State of Florida, without regard to its principles of conflicts of law. Passengers and guests agree to submit to the exclusive jurisdiction of any Federal District Court located in the Southern District of Florida, Miami, Florida, and waive jurisdictional, venue or inconvenient forum objections to such courts. Each party waives all rights to trial by jury regarding any dispute that results in litigation.
We reserve the right to update or revise this agreement at any time without prior notice, and you agree that we may do so. Your continued use of this service following an update to this agreement signifies your acceptance of its revised terms.
To purchase Brightline tickets, you must be at least 13 years old. A ticket is only valid for carriage, also known as transport, for the ticketed reservation date(s) and time(s). If a passenger does not board the train, the passenger forfeits the train reservation. Boarding begins at approx. 10 minutes prior to the train’s departure time. Boarding closes at our turnstiles four (4) minutes prior to departure.
PREMIUM passengers may access the PREMIUM lounge only within 1 hour of their departure(s). PREMIUM lounge access is not permitted upon arrival(s). The PREMIUM lounge provides a complimentary experience while in the lounge. Guests should not remove large quantities of food or beverages from the lounge. Excessive consumption of alcohol and/or excessive removal of food and/or beverages from the PREMIUM lounge may result in fines and/or being denied transport. Only passengers at least 21 years of age, can consume and purchase alcohol. PREMIUM passengers, like all passengers and guests entering and/or residing on our property, agree to, and are required to, abide by Brightline’s Code of Conduct. Access to a station conference room is on a first come, first serve basis for PREMIUM ticket holders and is subject to availability. See our station personnel if interested in booking the room.
Reservations are required to travel on our trains. Reservations can be made online at GoBrightline.com, via the Brightline App, or in-station kiosks. Resale and/or transfer of a Brightline ticket is prohibited, and any such resale and/or transfer is void. Any such unauthorized resale and/or transfer will result in cancellation of the ticket and/or refusal of entry to the holder hereof without refund.
Tickets are issued for each reservation and are necessary to pass through in-station turnstiles to board the train. Multiple reservations are welcome. If you have an existing reservation, additional reservations for the same day or from the same departure city are limited to every two (2) hours.
Upgrades from Smart to Premium can be made up to 60 mins prior to departure by modifying your reservation and selecting the same train departure. Fare difference balance will be due. Upgrades can be made via the website, app or kiosk and are subject to availability.
Every guest entering our property is required to abide by our Code of Conduct, agrees to:
Standing at least two (2) feet from the edge of the train platform;
Not sitting on the train platform;
Not walking on or jumping down onto train tracks, including when there is no train in sight;
Not forcing train doors open;
Allowing passengers to exit the train before boarding;
Reporting any unattended packages to a Brightline security officer, or to station or train personnel;
Not soliciting—soliciting of any kind is strictly prohibited on our property;
Not engaging in disruptive, disturbing behavior, including having loud conversations, using profane language or operating an electric device without the use of headphones;
Not obstructing, hindering or interfering with the train crew or any of our personnel in the performance of their duties.
Not smoking (including vaping or using e-cigarettes) on any Brightline property including but not limited to parking garages, stations (including outside) and on the trains.
In addition to our Code of Conduct, in order to ensure the quality of travel and the safety and security of its passengers, we may refuse to carry passengers, including but not limited to, those:
Who have not paid the applicable fare and/or fees;
Who presents a Brightline ticket purchased from an unauthorized third party. Any ticket purchased from an unauthorized third party is void. The ticket holder will not be eligible for travel aboard our trains or for a refund;
Whose conduct is objectionable (such as, but not limited to, being under the influence of alcohol or narcotics);
Who consume alcohol that is not sold and/or distributed by us;
Who consume or attempt to consume alcohol under the age of 21
Who have illegal narcotics in their possession;
Whose personal hygiene makes them offensive;
Who refuses to comply with our dress code. We enforce a dress code to ensure a safe, comfortable space for everyone. Appropriate attire is required; bathing suits are not permitted. Shirtless, bottomless and/or barefoot guests will not be permitted access to our facilities;
Who smoke (including but not limited to cigars, cigarettes, and e-cigarettes) in-station or on board. No smoking of any kind is allowed on our property—including stations, trains, parking and other facilities;
Who pose a health, safety or security hazard to other passengers, guests or our personnel;
Who refuses to comply with our Code of Conduct, safety or security rules or with the instruction of our personnel;
Who refuse to comply with federal, state or local laws, regulations or executive orders and/or Brightline policies;
Who cannot travel independently, without assistance and would require our personnel to provide personal care services.
Who refuse to consent to our security inspections of persons and/or baggage on board our trains and/or designated areas, such as, but not limited to, train platforms;
Who write, mark, scribble, deface or vandalize our property in any manner;
Who tamper with emergency windows or tools/equipment (unless there is an emergency) or enter, or attempt to enter, any area not open to the public, including but not limited to: locomotive and locomotive cabs; closed-off areas; mechanical or equipment rooms; concession stands or kiosks; storage areas; interior rooms; emergency stairways (except in cases of an emergency); tracks; train yards; depots; or any area marked with a sign restricting access or indicating a dangerous environment.
Our personnel or other authorized representatives may remove such a passenger from our property as necessary under the circumstances, for any of the above reasons. Passengers and guests who violate the Code of Conduct or any provision of this section are subject to penalties, including fines and criminal penalties, and may be denied transport and/or access to our facilities.
Brightline has partnered with several mobility service providers to provide first/last mile transportation solutions for our guests. Guests have the ability to utilize private car service and shared rides through the Brightline app. These services are provided by independent contractors. In addition, the Brightline app offers easy access to unaffiliated rideshare, carshare, bikeshare and scooter share services as well as transit options provided by 3rd party providers at each of the Brightline train stations.
Brightline+ first/last mile service is subject to availability. Not all services may be available at all times and/or locations. At stations where Brightline+ shuttle and private car services are offered:
You must reserve your shuttle or private car ride as part of your train reservation more than 2 hours before train departure in the Brightline app or on the Brightline webpage.
First and last mile service is available within an approximate 3 to 5-mile radius of each station.
If you cancel your shuttle or private car ride less than two hours before train departure, you will forfeit the price of your reserved ride.
For riders using our first mile Brightline+ services for trips to our station, you will be provided a fifteen (15) minute window for pickup at booking, with a reminder text or in-app notification the day prior to your trip. On the day of your trip, you will receive text or in-app notifications during the hour prior to your departure with updated real-time arrival information.
For riders using our first mile Brightline+ service for trips to our station, drivers will wait up to five (5) minutes for you after notification of their arrival, upon which the drivers will depart to continue their route. Riders are not entitled refunds if they are a no-show for their Brightline+ ride.
For riders using our last mile Brightline+ service for trips from the station to their final destination, riders may be deemed a no-show if they do not connect with their driver within 10 minutes of train arrival.
Brightline is committed to getting passengers to the station in time for their scheduled train departure. In the unlikely event of a missed connection from first mile service to the train reserved by the guest, the guest will receive a complimentary rebooking on the next available train.
In markets where Brightline offers third party mobility services (including but not limited to local transit service, rideshare, carshare, bikeshare or scootershare) such services are provided by independent contractors, not Brightline, arranged through the Brightline app.
Brightline is not responsible for the service provided, including timeliness of the service
Concerns about your experience with these services should be communicated directly to the independent contractor providing the service.
Claims related to any of these mobility services should be directed to the independent contractor providing such services.
Brightline accepts no liability for the mobility services provided by independent contractors.
Should you have a concern about your experience with Brightline or Brightline+, please communicate with our customer service at gobrightline.com/help-center.
Per federal law and Brightline policy, all customers and employees must wear a face mask or covering that fully covers the entire mouth and nose, fits snugly against the side of the face, and secures under the chin at all times while onboard and in stations, regardless of vaccination status or state or local laws. Neck gaiters, open-chin triangle bandanas, face shields, and masks containing valves, mesh material or holes of any kind do not qualify as acceptable face coverings. Face masks can be removed briefly while actively eating, drinking or taking medication.
Refusing to wear a mask is a violation of federal law and Brightline policy; passengers who violate this mandate may be subject to the following penalties: issuance of a fine issued by the Transportation Security Administration (“TSA”) pursuant to federal law in an amount ranging from $500 up to $3,000, denial of boarding, removal from the train or station and issuance of a ban from future travel on Brightline. Passengers removed from any train or Brightline property for refusal to wear a face mask shall not be entitled to a refund. Children under 2 years old or if you have a disability that prevents you from wearing a face covering are not required to wear a face covering.
Exemption for customers with disabilities: This is a narrow exception that includes a person with a disability who cannot wear a mask for reasons related to the disability. It is not meant to cover persons for whom mask-wearing may only be difficult.
If you may be exempt because you have a disability that prevents you from safely wearing a mask as defined by the Americans with Disabilities Act (42 USC 12101 et. seq) you must contact us at least 72 hours before you plan to travel to submit a request for an exemption to the federal mask mandate. If your request for an exemption is approved, you must travel with documentation evidencing the exemption approval.
Exemption requests shall be submitted to Brightline’s Chief Health Officer at firstname.lastname@example.org.
Please note, making false claims of a disability or a health condition to obtain an exemption from wearing a face covering may result in denial of travel on Brightline for the duration of the U.S. federal mask requirement.
Passengers must not travel if they have been in close contact with a person who tested positive for COVID-19 within the 14 days prior to travel.
Passengers must not travel if they are experiencing the following symptoms:
Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Congestion or runny nose
Nausea or vomiting
Passengers must not travel if they have been diagnosed with COVID-19 and have not yet met the public health criteria for ending isolation.
Passengers must comply with all federal, state and local restrictions on international and domestic travel.
Firearms, ammunition and/or weapons are not permitted on our property to include stations, facilities, garages and trains. Only exceptions to the rule are sworn law enforcement officers.
Currently we allow sworn law enforcement officers to carry their firearms on our system. Prior approval is needed in order to do so through the Chief Safety and Security Officer or his/her designee. A department ID is required for those seeking to carry and will be verified by the Security team at your boarding location. The destination station will be advised that they are on our system to include the specific train, and seat number. We reserve the right to deny this privilege based upon operational needs or increased security protocols on any given day. This policy only applies to South Florida locations (Fort Lauderdale, Miami, West Palm Beach)
We are unable to guarantee a peanut-free or allergen-free environment. Guests and passengers with allergies must be able to take all necessary medical precautions including, but not limited to, carrying epinephrine auto-injectors at all times and being knowledgeable on how to self-administer.
We offer a variety of train fares. Fares vary based on demand, travel class, date, time, fare and other travel preferences. The advertised fare is the lowest available fare at that time. Unless otherwise advertised, tickets are non-refundable for travel in Smart and Premium unless cancelled. Refunds are provided in the form of a credit. Commitment products such as Monthly Pass or Travel Pack Smart or Premium are non-refundable after the 1st use.
Changes to your reservation may affect the fare and fees may apply when tickets are reissued. In the event that an erroneous fare is inadvertently published for sale and a ticket is issued at the erroneous fare, we reserve the right to cancel the ticket for a full refund, or upon request, reissue the ticket for the correct fare.
Some fares may be discounted with promotional codes or passenger discounts. Promotional and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.
We do not accept cash in-station or on board. We do not accept PIN-based debit cards. For the convenience of our passengers, we accept Brightline credits as well as credit cards from the following merchants: Visa, Mastercard, and American Express. All charges are in U.S. dollars.
Brightline credits issued or received for use of our service bear no cash value and are non-transferable. Brightline credits are an accepted form of payment for Brightline reservations, and upgrades.
When signed in during booking, Brightline Account Holders can apply available credits and one-way rides to pay for applicable train reservations. We automatically apply active train passes to pay for applicable train reservations for signed in Account Holders.
The following carry-on fees will be charged at reservation checkout as applicable. The following checked fees will be charged at the in-station Guest Services counter upon check-in as applicable.
Fees are subject to change without notice and may be waived during limited introductory or promotional periods. Restrictions apply. See policies for details regarding allowances, dimensions, weight and more.
General Baggage Fees
Travel Class: Smart
Travel Class: Premium
$0, limit two (2) bags
$5, limit one (1) bag
$5 fee for each additional bag per one way
$0, limit two (2) bags
$0, limit two (2) bags
$5 fee for each additional bag per one way
*Overweight items are subject to a $20 fee. View the Baggage Policy for terms and conditions.
Our reservations may be discounted with promotional codes or passenger discounts such as customer/corporate programs, pass products, age and/or affiliation, etc. Promotional codes and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.
Discounts may vary based on eligibility, travel, fare, route and time of purchase. Additional restrictions may apply. Our passenger discounts may be further discounted based on limited-time promotional periods.
Children (2–12) – Ride free
Up to two (2) children (2–12 years old) per adult traveling in SMART ride free. When making a reservation, enter the correct date of birth to receive the stated discount.
Infants (Under 2) – Ride free
Infants (under 2 years old) traveling in the lap of an adult (13+) passenger ride free. An infant traveling free may occupy a vacant adjacent seat only if the seat is not needed for a fare-paying passenger. Advance notice required. Be sure to add infants to your reservation passenger details.
Additional infants under the age of 2 accompanied by an adult traveler require a seat.
We will notify the user who made the reservation of any delay or cancellation affecting their reservation. Failure to provide an accurate email address and mobile phone number when making train reservations will result in our inability to communicate directly with users regarding delays, cancellations or other schedule changes. We bear no responsibility to notify users who do not provide an accurate email address.
Changes may affect the fare and you will be charged any price difference between your original booking and the cost of your new booking. Please note that if the fare on the new train is lower, no refund is due on non-refundable tickets. Any ticket can be changed prior to scanning through the station turnstile or train departure, whichever comes first.
Refundable SMART tickets canceled more than 4 minutes prior to their scheduled train departure are fully refundable in the form of a credit. Refundable PREMIUM tickets canceled more than 4 minutes prior to their scheduled train departure are fully refundable in the form of a credit, only if the ticket was not used to enter the PREMIUM lounge. A refund fee may apply if stated at time of purchase. Cancellations made within 4 minutes of scheduled departure will cancel the entire reservation and are non-refundable. In this instance, the passenger will forfeit the value of the ticket.
Reservations canceled by Brightline will be automatically rebooked on the next available train(s), when available, at no charge and Brightline credits will be issued to the ticket holder for future use. If the ticket was purchased while signed into a Brightline Account, credits will automatically appear within the account within one (1) business day. If the ticket was purchased while the user was not signed into a Brightline Account, we’ll send an email to the address provided during booking with a link to access your credit upon creating an account. The email will come from Hello@GoBrightline.com—please check your junk mail.
If you believe you’re eligible for credits not received, please contact us at Hello@GoBrightline.com with the following information to request a credit: Name(s) on ticket(s), date of reservation and ticket #.
Credits issued vary based on the severity of the delay due to cancellation and expire within 90 days of issuance. Upgrade fees are non-refundable.
Up to two (2) carry-on items per passenger are allowed on board our trains, subject to space availability. Each item must not exceed 40 lbs. (18 kg) in weight and 28" x 22" x 14" (71 x 56 x 35 cm) in exterior dimensions. Items must fit comfortably within the overhead luggage area, under the seat or in the luggage tower available in each train coach. Items may not be stored in empty seats, aisles, vestibules or other areas where they present a safety hazard or cause annoyance to other passengers. We will determine in our sole discretion which items may impact the safety, well-being or comfort of other passengers and reserves the right to move or deny the storage of any item.
Additional small personal items needed for the duration of the trip may be carried on the train and will not count toward the carry-on allowance. Such items include but are not limited to:
Required medical devices and containers
Pillows, blankets and outer garments
Small briefcases and purses
Non-alcoholic liquids and food
The following items are also not counted against the per-passenger limit:
Strollers, car seats and/or booster seats
Assistive/mobility devices for individuals with a disability. If riding in your wheelchair, be sure to add this to your passenger details when booking rides. Wheelchairs can also be checked at Guest Services with no charge.
Excess baggage or baggage exceeding the weight and dimension limits will be handled as checked items and may be subject to a fee. Please refer to the fee schedule.
Strollers, Car Seats & Booster Seats
Strollers, car seats and booster seats may be carried on board and will not count towards the passenger’s carry-on allowance. While on board, strollers must be stowed in the luggage tower.
Musical instruments may be carried on board as part of a passenger’s carry-on allowance and may not exceed 64" in height. We disclaim liability for instruments traveling as checked items.
Required medical devices may accompany a passenger without fee and will not count toward the passenger’s carry-on allowance. Specifically, oxygen equipment transport is only permitted for passengers with a medical necessity and under the following conditions:
The equipment is able to operate a minimum of two (2) hours without electrical power (in the event of a power disruption);
Equipment is listed as Underwriter’s Laboratory (UL) or Factory Mutual (FM);
The total weight of all tanks needed does not exceed 100 lbs. (45 kg).
The first (1st) checked bag for passengers in Premium is complimentary. Fees may apply for additional checked items, based on travel class—seefee schedule. Checked baggage is subject to space availability.
Items may not exceed 50 lbs. (22 kg) and 33" x 22" x 15" (84 x 56 x 38 cm) in exterior dimensions. Overweight luggage is defined as luggage between 51–70 lbs. No luggage in excess of 70 lbs. (31 kg) will be accepted. View fee schedule for overweight fees. One (1) wheelchair per ticketed passenger can be checked at Guest Services at no charge. Advance notice required; be sure to add to your reservation passenger details. Passengers may also choose to ride in their wheelchair.
Baggage must be checked at the in-station Guest Services counter 10 minutes prior to the passenger’s train departure time. No baggage will be accepted any earlier than four (4) hours prior to departure. Baggage cut-off times are implemented to ensure baggage arrives on time to its destination. Passengers must present their items to our Guest Services team for check-in no later than the stated cut-off times.
Passengers with checked items will be issued a baggage claim ticket. Baggage will be tagged with the corresponding passenger information and destination for easy retrieval at your arrival station. Be sure to personally carry-on any important documentation (passports, Visas, I.D.), valuables, medications and items which require special handling.
We reserve the right to refuse items whose size, weight or character makes it unsuitable for transportation on the train. Checked baggage will be accepted for transportation only on trains in which a passenger is traveling. All baggage (checked and carried-on) is subject to inspection by our qualified security officers.
We disclaim any liability for damaged baggage or other items traveling on board our trains even if our personnel have assisted in the loading or unloading of such items/baggage.
We are not responsible for checked baggage containing electronics, music instruments, cash, cash equivalents, jewelry or prescription medicine.
We do not assume liability for the following items on board the train whether they are being transported as checked or carry-on items, and regardless of whether we were informed or should have known of the presence of such items. If any such items are lost, damaged or delayed, passengers will not be entitled to any reimbursement under our standard luggage liability, or under any declared excess valuation. Items include, but are not limited to:
Antiques; artifacts; artwork; books and documents; china; computers and other electronic equipment; computer software; musical instruments; fragile items (including child/infant restraint devices such as strollers and car seats); eyeglasses; prescription sunglasses; non-prescription sunglasses and all other eyewear and eye/vision devices whether lenses are glass, plastic, or some other material; furs; heirlooms; keys; liquids; medicines; money; orthotics; surgical support devices; perishable items; photographic, video and optical equipment; precious metals, stones or jewelry; securities and negotiable papers; silverware; samples; unique or irreplaceable items or any other similar valuable items.
Passengers with disabilities traveling with wheelchairs or other mobility devices are exempt from liability restrictions for loss or damage to these items. If damage is caused by us, such items shall be repaired or replaced, up to the actual replacement cost for the item.
We assume no liability for minor damage to checked baggage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
We assume no responsibility for damage to or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the baggage.
We assume no liability for any indirect, consequential, incidental, punitive or special damages resulting from loss, damage or delayed delivery of checked or transferred baggage, including, without limitation, damages for lost revenue or profits, loss of use or business interruption.
We may disallow any claim for loss or damage which contains misrepresentations, including false statements concerning whether the passenger or guest has made previous claims with us. We may also disallow claims when the passenger or guest fails to provide proof of loss in the form of receipts of purchase or comparable evidence of loss.
Legal action premised on or related to damage, delay or loss must be commenced within 30 days of the date of the incident.
Items missing from checked baggage must be reported to us within 24 hours of the receipt of the bag. Please visit Ileftmystuff.comto report an item lost on board or in one of our stations within 24 hours, although we recommend that all passengers endeavor to report the lost/delayed bag or item within one (1) hour of the passenger’s arrival at their destination. Enter the Brightline client identification number, 12342, and complete the form to file your report. If your item is found, you will receive an email with details on how to retrieve your item. Reports are kept on file for 90 days.
Our liability for loss of checked baggage or lost items within the checked baggage is limited to the actual value of the item or $500, whichever is less. Passengers experiencing a delay of checked baggage longer than eight (8) hours may be reimbursed for immediate necessity items such as clothing, toiletries and medicine, in an amount up to $100 per day for a maximum of five (5) days.
Failure to report delayed or damaged baggage or missing contents within the prescribed time limit of 24 hours releases us from liability. All baggage not retrieved by passengers will be disposed of in accordance with Florida state law.
Each passenger is limited to one (1) of each type of sports equipment, regardless of choice in stowage (carry-on or checked). Availability is based on a first-come, first-serve basis at the time of booking. Some equipment items can only be checked. Subject to availability.
To bring sports equipment, including bikes and golf clubs, be sure to add the appropriate item to your reservation details and choose whether you’ll carry-on or check the item. Carry-on items are to be stowed in the coach luggage tower. Fees may apply—see fee schedule.
Motorcycles and motor scooters are not accepted for transport.
The size of general sports equipment traveling as a carry-on may not exceed 64 linear inches (162 linear cm) or weigh more than 40 lbs. (18 kg).
The size of general sports equipment traveling checked may not exceed 70 linear inches (178 linear cm.) or weigh more than 50 lbs. (22 kg). Fees may apply—see fee schedule.
Bicycles may be transported as checked baggage. The bike must be presented for transport in a bicycle container otherwise we assume no liability.
Golf equipment may be transported as checked baggage. It must be presented for transport in a full-length protective case or cover.
Empty scuba gear may be transported as checked baggage. Passengers traveling with a regulator valve must ensure that it is completely disconnected from the cylinder and the cylinder must have an opening to allow visual inspection. The maximum size cannot exceed 70 linear inches (178 linear cm) or weigh more than 50 lbs. (22 kg).
Surfboards and wakeboards may be checked. Boards must be presented for transport in a full-length protective case or cover. Items should not exceed 70 linear inches (178 linear cm.) or weigh more than 50 lbs. (22 kg).
Dogs and cats are welcome and must be leashed or crated at all times when in or around our stations—a pet relief area is available outside our West Palm Beach and Fort Lauderdale stations.
Dogs and cats are the only pets that are permitted to travel on our trains. Passengers must provide advance notice that they will be traveling with a dog or cat. Be sure to add the appropriate animal to your reservation passenger details. Availability is limited and based on a first come, first served basis at the time of booking. Failure to add your dog and cat to your reservation may result in refusal to allow your pet on the train. Fees may apply—see fee schedule. Our personnel may inquire as to whether the pet has been added to the reservation passenger details and may request to review a “fit to travel” certificate issued by a registered veterinarian or proof of the animal's current vaccines.
We accept service animals accompanying persons with disabilities at no charge. We require advanced notice if you will be travelling with a service animal. Passengers traveling with service animals are required to add the service animal to their reservation passenger details. A service animal must sit under the passenger’s seat, at his or her feet, or on the passenger’s lap. For safety reasons, service animals are not permitted to sit in the aisle or in an empty seat. The service animal may not obstruct an aisle or other area used for emergency evacuations and should comfortably be able to sit under the seat, at the passenger's feet or on the passenger’s lap. Should the presence of the service animal be required by a passenger for the equal use and enjoyment of any of our facilities, accommodations will be made for the service animal to remain by its owner.
Our personnel may inquire as to whether the service animal has been added to the reservation.
If the service animal is disruptive or uncontrollable, we may require the passenger to remove the animal from the train or property. The passenger must keep his or her service animal leashed, harnessed or tethered while on the train or on our property, unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In that case, the person must use voice, signal or other effective means to maintain control of the service animal.
Pets and Animals Not Considered Service Animals
The following types of animals are considered pets (not service animals) and are welcome on Brightline if they fit into our carry-on pet guidelines as outlined above:
Comfort Animals: Animals not trained to perform a specific task, but which are said to provide emotional support or to relieve anxiety simply by their presence (for example, by the passenger holding or stroking the animal).
Search and Rescue Dogs: Animals that are trained generally, but not to assist a particular passenger.
Minors under 13 years old may not travel unaccompanied. They must travel with another passenger who is at least 18 years old. Children age 13 and above may ride alone, but we strongly suggest that they carry identification showing their name, address, home phone number and the name and phone number of the person who will be meeting them. Brightline takes no responsibility for assuring that unaccompanied minors board the train or detrain at their destination. Only children 12 and under are eligible to receive a Children's fare discount.
Vehicles used by our employees, vendors and visitors and others who park at non-metered locations must be registered with us prior to entering the Garage and using our marked parking spaces. Registration can be completed through our HR department or through designated administrative staff charged with registering visitor and vendor vehicles for individual departments.
Registration of the vehicle’s license plate information is required for any vehicle parked in the Garage.
Owner reserves the right to issue and require each vehicle operator to display a Parking Hang Tag (“PHT”) and/or a parking decal (“Decal”) on the applicable vehicle in addition to collecting license plate and/or other vehicle information.
The registration of the vehicle’s license plate information and/or the display of an issued PHT and/or Decal, as required by Owner, grants the vehicle’s operator a license to park in the Garage, conditioned on the timely payment of parking fees and any additional charges that may be due, and compliance with these Rules and Regulations and the rules and regulations promulgated by Parking Operator, as amended from time to time. Owner reserves the right to cancel parking privileges at any time, due to the vehicle operator’s failure to abide by these Rules and Regulations and/or the rules and regulations promulgated by Parking Operator, as amended from time to time, and/or other related violations.
The registration of the vehicle’s license plate information and/or the display of an issued PHT and/or Decal, as required by Owner, will allow a vehicle’s operator access to and from the Garage.
In the event that a PHT is issued, a vehicle’s operator will be solely responsible for the cost to replace any lost, stolen or damaged PHT. The vehicle’s operator must contact Parking Operator to purchase a replacement PHT. In no event will Owner or Parking Operator be responsible for value, loss or costs incurred, or for the inability of a vehicle’s operator to use the Garage, due to lost, stolen, damaged, or defective PHT, nor shall parking fees be prorated, refunded, or otherwise reduced by reason thereof.
In the event that a Decal is issued, the Decal must be applied to the rear window or rear bumper of the vehicle operator’s vehicle. The vehicle operator will be solely responsible for the cost of replacement Decals. The vehicle operator must contact the Parking Operator to purchase replacement Decals. In no event will Owner or Parking Operator be responsible for value, loss or costs incurred, or for the inability of a vehicle’s operator to use the Garage, due to lost, stolen, damaged, or defective Decal, nor shall parking fees be prorated, refunded, or otherwise reduced by reason thereof.
Parking privileges may not be transferred, assigned, or resold.
Parking is available throughout the Garage on multiple floors. Oversized vehicles with Disabled Parking Permits have access to four spaces on the first floor, on a first come, first served basis.
Owner and Parking Operator shall attempt to accommodate the needs of vehicle operators with vehicles requiring electric charging but make no commitment and/or guarantee that electric power for charging is available. Unauthorized use of electrical outlets anywhere in the Garage will result in the loss of parking privileges.
Failure to abide by any of the provisions of these Parking Garage Rules and Regulations shall be considered a parking infraction. The Parking Operator or Parking Owner may penalize such parking infractions through use of warnings, citations and fines, vehicle immobilization (Booting), towing and any other means authorized by applicable law.
Vehicles are subject to towing or to immobilization at vehicle owner’s expense for the following violations:
(a) Unauthorized use of parking credentials
(b) Parking or access to deck by fraud
(c) Blocking traffic, crosswalks, sidewalks, or disabled ramps
(d) Unauthorized parking in a reserved space
Towing or Booting fees vary according to regulations, type of vehicle, location and company. If a third-party towing or booting company is used, the charge will be contingent upon the company's fees. Vehicle owners will be charged a fee for release from immobilization. Immobilized vehicles may be towed if no arrangements have been made for their release within 24 hours following immobilization. Vehicle owner shall be solely responsible for all associated expenses.
A vehicle will be considered abandoned if it has been in the same place for longer than three (3) days. If traveling for business, please notify the Parking Operator in advance.
Enforcement hours: Metered and assigned parking is enforced 24 hours a day, seven (7) days a week, 365 days a year, including weekends and holidays unless otherwise indicated by signage.
When making a Brightline reservation, user has the option to pre-pay for parking by choosing a flat daily parking rate or a Monthly Parking Pass. Purchase of a monthly parking pass through us is limited to Brightline Account Holders. Users must be signed into their account to purchase a monthly parking pass. Vehicle license plate information is required at time of purchase. Daily parking purchased with a Brightline train reservation is subject to our cancellation policy.
Vehicle license plate information is required at time of purchase. Daily parking purchased through Lanier is subject to Lanier's cancellation policy.
Parking in this facility gives you the license to park one vehicle in a designated area at your sole risk and at posted rates. Any car parked at this facility is parked at the car owner's sole risk. Brightline Florida, LLC, and Property Owner do not guard or assume care, custody, or control of your vehicle or its contents and are not responsible for fire, theft, damage or loss of any kind. The car owner or operator alone is responsible for parking, locking and otherwise securing the car. Only a license to park is granted hereby and no bailment is created.
No employee of Brightline Florida, LLC, or the Property Owner may modify or waive any of the terms set forth above. Parking of the car by the owner or operator evidences their acceptance of all the foregoing terms of parking in this facility.
GARAGE RULES AND REGULATIONS
This is a head-in parking facility. Back-in parking is prohibited.
The parking or entry of bicycles, scooters and motorcycles is prohibited.
This is a non-smoking facility. Smoking within the confines of this garage is not permitted.
Unauthorized parking in a reserved space or a space designated for disabled persons is prohibited without an appropriate permit, placard, or license plate.
The posted speed limit in all areas of the garage is a maximum 5 MPH.
Parking outside the marked lines of a single space or in a manner that obstructs the drive aisles, or any area not designated as parking is prohibited.
Parking in areas closed by the use of traffic corners or other traffic control devices is prohibited.
The washing, servicing, maintaining, or repairing of any motor vehicles inside the garage, except for emergency repairs and for service approved by the garage manager is prohibited.
The soliciting of customers or distribution of posters, handbills, or flyers inside the garage is prohibited.
Payment must be made immediately upon entry to this facility.
Electrical vehicle charging stations are available on the 3rd floor on a first come, first served basis. Unauthorized use of electrical outlets anywhere in the garage could result in fines and/or towing. The Garage Manager shall have no obligation to issue warning citations for most minor or first-time infractions. If Garage Manager elects to issue warning citations for a particular infraction, Garage Manager shall not be required to issue a warning citation for subsequent infraction(s) prior to taking enforcement action.
Vehicles are subject to towing and vehicle immobilization at the customer's own expense for nonpayment of parking fee or any of the infractions above. A fee will be assessed to the customer for vehicle immobilization release.
Garage hours shall be as posted in the Garage. Owner shall have the right to change hours of operation of the Garage from time to time.
Parking spaces may be used only for parking automobiles. No parking of scooters or motorcycles is permitted.
All directional signs, arrows and lane markings must be strictly observed.
The speed limit shall be 5 miles per hour (mph) or as otherwise posted.
Any malicious use or use of parking privileges to grant access to any unauthorized users of the Garage shall result in immediate loss of parking privileges with no credit or refund.
All vehicles parked in the Garage must be in working, “road-worthy” condition and properly registered and insured in accordance with all applicable laws.
All vehicle operators are required to comply with applicable law in the use of the Garage.
Parking is permitted only in spaces that are NOT designated as “Office Parking Only”, in accordance with the posted signs. The absence of a “No Parking” sign does not mean parking is permissible in any other area.
Parking privileges may be canceled, in Owner’s sole and absolute discretion, in the event that any vehicle is brought into the Garage by any parker that is damaged and has the potential to damage other vehicles located in the Garage.
The following practices are prohibited and may result in the loss of parking privileges: (a) Parking in areas designated as “Office Parking Only” or “Residential Parking Only.”
(b) Parking a vehicle in the Garage without a valid permit (c) Unauthorized use of an electrical outlet anywhere in the Garage (d) Double-parking (e) Parking beyond the painted lines of a single space (f) Unauthorized parking in a reserved space or a space designated for disabled persons (g) Parking on sidewalks, curbs, crosswalks, or in driveways, roadways, or other areas that are not designated for parking (h) Obstructing drive lanes or spaces (i) Parking in driveways, roadways, ramps, cross-hatched areas, areas not striped for parking, aisles, areas where “no parking” signs are posted, loading zones, or such other areas as may be designated by Owner or Parking Operator (j) Parking in a manner or a place that obstructs traffic or blocks parked vehicles (k) Parking in areas or spaces closed by use of traffic cones or other traffic control devices (l) Washing, servicing, maintaining or repairing of any in motor vehicles inside the Garage, except for emergency repairs and for service approved by Owner or Parking Operator (m) Soliciting or distributing posters, flyers, or handbills (n) Scooter and motorcycle parking
Neither Owner nor Parking Operator shall have any obligation to issue warning citations for any infraction of these Rules or Regulations. If Owner or Parking Operator elects to issue a warning citation for a particular infraction, neither shall be required to issue a warning citation for any subsequent infraction prior to taking enforcement action. Continued infractions may result in the loss of parking privileges.
At all times, use of Garage is at a vehicle operator’s own risk and responsibility. Vehicle operators must assure that unattended vehicles are locked at all times and are urged to keep valuables out of sight. Neither Owner nor Parking Operator is responsible for damages or losses.
Seating is assigned on all of our trains. The automatic assignment of seats is made without regard to race, color, gender, creed or national origin. If you want to edit your seat, passengers are welcome to do so during the booking process and after tickets have been issued. Editing seating is no longer available after the passenger scans through the turnstiles. Editing seats is subject to availability and free of charge.
We offer large, hand-stitched leather seats that recline for your comfort alongside full windows on our trains. Passengers have the option of sitting two (2) together or four (4) together at a table in SMART. PREMIUM also offers the option of sitting two (2) together or in individual seats. Passengers can ride forward facing or backward facing. Passengers also have the choice of riding in their wheelchair—advance notice required; be sure to add to your reservation details.
We will monitor seating of passengers to ensure compliance with the following policies:
Each fare-paying passenger has an assigned reserved seat and is required to sit in that seat; Passengers are not permitted to occupy any additional seats other than number of seats on their reservation. Failure to comply may result in the passenger being denied transport.
We reserve the right, whenever operational conditions require, to transfer passengers from one coach or train to another prior to departure and en route.
A group is defined by us as a party size of 16 or more passengers traveling together. Groups are eligible to receive a discount off SMART train fares. Discounts vary based on demand, travel class, date, time and other travel preferences. Group travel is available in our SMART or PREMIUM travel classes. For a group reservation or to generate a real-time quote, complete this form or contact Groups@GoBrightline.com. Additional group restrictions are as follows:
A group request must be submitted at least 24 hours prior to the desired departure.
Online-generated group quotes are an estimate. A member of our Group Sales team will be in contact within 24 hours to finalize the price of travel based on your preferences and available rates.
A non-refundable 25% deposit is required to hold a group reservation. Payment can be made via credit card or check. If a deposit is not received within seven (7) days of receiving a quote, the quote expires.
Group reservations canceled or changed within 24 hours of departure are non-refundable.
Groups are responsible for completing passenger details at least 24 hours prior to departure for all passengers on the reservation. Passenger details include first and last name, gender and date of birth.
Group discounts cannot be combined with other promotional or passenger-related discounts. If applicable, Groups are responsible for paying the cost of parking at our stations.
Group leaders are responsible for transmitting Brightline’s Terms of Service to all passengers traveling in their Group.
We may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone, delay any train or the right of carriage without liability. Without prejudice to any of our rights, we reserve the right, in the case of a force majeure event, at our sole discretion and without the legal obligation, to issue a refund or a credit for future travel to a ticketed passenger. The refund will be made to the original form(s) of payment in accordance with refund rules for any unused portion of the ticket.
Force Majeure Event means:
Any condition beyond our control including, but without limitation: meteorological conditions; acts of nature; rail accidents; riots; civil commotion; embargoes; wars; hostilities; or disturbances—actual, threatened or reported. Also, because of any delay, demand, circumstances or requirement due, directly or indirectly to such conditions, or
Any strike, work stoppage, slowdown, lockout or any other labor-related dispute involving or affecting our services, or
Any government regulation, demand or requirement, or
Any shortage of labor, fuel or facilities of ours or others, or
Any fact not reasonably foreseen, anticipated or predicted by us
Our fares, train schedules, equipment, routing, services and information (hereinafter “our services”) are not guaranteed and are provided “as is” without any warranties of any kind, either express or implied, and we disclaim all warranties, express or implied.
We further specifically disclaim liability for any inconvenience, expense, or damages, incidental, canceled or punitive, lost profits, loss business or otherwise, resulting from errors in its timetable, shortages of equipment, or due to canceled or delayed trains.
We also disclaim any liability for the products and/or services of our advertisers, business partners, independent contractors, sponsors, suppliers, licensors, vendors, agents or other third-party information posted on our website and via other forms of communication to the extent permissible under the law. We shall only be responsible for the rail transportation services, and products and services that it directly provides. We make no representations that any third-party information is without errors or omissions and encourages users to contact third-party providers for up-to-date information. Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Brightline’s in-station MARKTs offer checkout-free shopping, powered by Zippin. Upon entering the MARKT, you must tap a valid credit card for use in paying for purchases.
Our technology determines the items you take, and you agree to be charged for each item taken. Receipts are available upon request, and refunds will be issued for items which are spoiled or items for which you were charged but did not take. To request a receipt or a refund, please visit www.gobrightline.com/help-center.
Disputes concerning purchases will be handled by Brightline, as opposed to Zippin.