Updated November 1, 2021

All travel on, and transactions with Brightline Trains Florida LLC ("Brightline" or "we" or "us" or “our”) are governed by the laws of the State of Florida, without regard to its principles of conflicts of law. Passengers and guests agree to submit to the exclusive jurisdiction of any Federal District Court located in the Southern District of Florida, Miami, Florida, and waive jurisdictional, venue or inconvenient forum objections to such courts. Each party waives all rights to trial by jury regarding any dispute that results in litigation.

We reserve the right to update or revise this agreement at any time without prior notice, and you agree that we may do so. Your continued use of this service following an update to this agreement signifies your acceptance of its revised terms.

We offer a variety of train fares. Fares vary based on demand, travel class, date, time, fare and other travel preferences. The advertised fare is the lowest available fare at that time. Unless otherwise advertised, tickets are non-refundable for travel in Smart and Premium unless cancelled. Refunds are provided in the form of a credit. Commitment products such as Monthly Pass or Travel Pack Smart or Premium are non-refundable after the 1st use.

Changes to your reservation may affect the fare and fees may apply when tickets are reissued. In the event that an erroneous fare is inadvertently published for sale and a ticket is issued at the erroneous fare, we reserve the right to cancel the ticket for a full refund, or upon request, reissue the ticket for the correct fare.

Some fares may be discounted with promotional codes or passenger discounts. Promotional and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.

We do not accept cash in-station or on board. We do not accept PIN-based debit cards. For the convenience of our passengers, we accept Brightline credits as well as credit cards from the following merchants: Visa, Mastercard, and American Express. All charges are in U.S. dollars.

Brightline credits issued or received for use of our service bear no cash value and are non- transferable. Brightline credits are an accepted form of payment for Brightline reservations, and upgrades.

When signed in during booking, Brightline Account Holders can apply available credits and one-way rides to pay for applicable train reservations. We automatically apply active train passes to pay for applicable train reservations for signed in Account Holders.

The following carry-on fees will be charged at reservation checkout as applicable. The following checked fees will be charged at the in-station Guest Services counter upon check-in as applicable.

Fees are subject to change without notice and may be waived during limited introductory or promotional periods. Restrictions apply. See policies for details regarding allowances, dimensions, weight and more.

General Baggage Fees

Pet Fees

Our reservations may be discounted with promotional codes or passenger discounts such as customer/corporate programs, pass products, age and/or affiliation, etc. Promotional codes and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.

Discounts may vary based on eligibility, travel, fare, route and time of purchase. Additional restrictions may apply. Our passenger discounts may be further discounted based on limited-time promotional periods.

Children (2–12) – Save 50%

• Save 50% on fares for up to two (2) children (2–12 years old) per adult traveling in SMART. When making a reservation, enter the correct date of birth to receive the stated discount.

Infants (Under 2) – Ride free

• Infants (under 2 years old) traveling in the lap of an adult (13+) passenger ride free. An infant traveling free may occupy a vacant adjacent seat only if the seat is not needed for a fare-paying passenger. Advance notice required. Be sure to add infants to your reservation passenger details.  
• Additional infants under the age of 2 accompanied by an adult traveler require a seat.

We will notify the user who made the reservation of any delay or cancellation affecting their reservation. Failure to provide an accurate email address and mobile phone number when making train reservations will result in our inability to communicate directly with users regarding delays, cancellations or other schedule changes. We bear no responsibility to notify users who do not provide an accurate email address.

There are no change or cancellation fees.

Changes may affect the fare and you will be charged any price difference between your original booking and the cost of your new booking. Please note that if the fare on the new train is lower, no refund is due on non-refundable tickets. Any ticket can be changed prior to scanning through the station turnstile or train departure, whichever comes first.

Refundable SMART tickets canceled more than 4 minutes prior to their scheduled train departure are fully refundable in the form of a credit. Refundable PREMIUM tickets canceled more than 4 minutes prior to their scheduled train departure are fully refundable in the form of a credit, only if the ticket was not used to enter the PREMIUM lounge. A refund fee may apply if stated at time of purchase. Cancellations made within 4 minutes of scheduled departure will cancel the entire reservation and are non-refundable. In this instance, the passenger will forfeit the value of the ticket.

Reservations canceled by Brightline will be automatically rebooked on the next available train(s), when available, at no charge and Brightline credits will be issued to the ticket holder for future use. If the ticket was purchased while signed into a Brightline Account, credits will automatically appear within the account within one (1) business day. If the ticket was purchased while the user was not signed into a Brightline Account, we’ll send an email to the address provided during booking with a link to access your credit upon creating an account. The email will come from Hello@GoBrightline.com—please check your junk mail.

If you believe you’re eligible for credits not received, please contact us at Hello@GoBrightline.com with the following information to request a credit: Name(s) on ticket(s), date of reservation and ticket #.

Credits issued vary based on the severity of the delay due to cancellation and expire within 90 days of issuance. Upgrade fees are non-refundable. 

Carry-on Items

Up to two (2) carry-on items per passenger are allowed on board our trains, subject to space availability. Each item must not exceed 40 lbs. (18 kg) in weight and 28" x 22" x 14" (71 x 56 x 35 cm) in exterior dimensions. Items must fit comfortably within the overhead luggage area, under the seat or in the luggage tower available in each train coach. Items may not be stored in empty seats, aisles, vestibules or other areas where they present a safety hazard or cause annoyance to other passengers. We will determine in our sole discretion which items may impact the safety, well-being or comfort of other passengers and reserves the right to move or deny the storage of any item.

Additional small personal items needed for the duration of the trip may be carried on the train and will not count toward the carry-on allowance. Such items include but are not limited to:

• Required medical devices and containers
• Pillows, blankets and outer garments
• Small briefcases and purses
• Umbrellas
• Non-alcoholic liquids and food

The following items are also not counted against the per-passenger limit:

• Strollers, car seats and/or booster seats
• Assistive/mobility devices for individuals with a disability. If riding in your wheelchair, be sure to add this to your passenger details when booking rides. Wheelchairs can also be checked at Guest Services with no charge.

Excess baggage or baggage exceeding the weight and dimension limits will be handled as checked items and may be subject to a fee. Please refer to the fee schedule.

Strollers, Car Seats & Booster Seats 

Strollers, car seats and booster seats may be carried on board and will not count towards the passenger’s carry-on allowance. While on board, strollers must be stowed in the luggage tower. 

Musical Instruments

Musical instruments may be carried on board as part of a passenger’s carry-on allowance and may not exceed 64" in height. We disclaim liability for instruments traveling as checked items.

Medical Devices

Required medical devices may accompany a passenger without fee and will not count toward the passenger’s carry-on allowance. Specifically, oxygen equipment transport is only permitted for passengers with a medical necessity and under the following conditions:

• The equipment is able to operate a minimum of two (2) hours without electrical power (in the event of a power disruption);
• Equipment is listed as Underwriter’s Laboratory (UL) or Factory Mutual (FM);
• The total weight of all tanks needed does not exceed 100 lbs. (45 kg).

The first (1^st) checked bag for passengers in Premium is complimentary. Fees may apply for additional checked items, based on travel class—see fee schedule. Checked baggage is subject to space availability.

Items may not exceed 50 lbs. (22 kg) and 33" x 22" x 15" (84 x 56 x 38 cm) in exterior dimensions. Overweight luggage is defined as luggage between 51–70 lbs. No luggage in excess of 70 lbs. (31 kg) will be accepted. View fee schedule for overweight fees. One (1) wheelchair per ticketed passenger can be checked at Guest Services at no charge. Advance notice required; be sure to add to your reservation passenger details. Passengers may also choose to ride in their wheelchair.

Baggage must be checked at the in-station Guest Services counter 10 minutes prior to the passenger’s train departure time. No baggage will be accepted any earlier than four (4) hours prior to departure. Baggage cut-off times are implemented to ensure baggage arrives on time to its destination. Passengers must present their items to our Guest Services team for check-in no later than the stated cut-off times.

Passengers with checked items will be issued a baggage claim ticket. Baggage will be tagged with the corresponding passenger information and destination for easy retrieval at your arrival station. Be sure to personally carry-on any important documentation (passports, Visas, I.D.), valuables, medications and items which require special handling.

We reserve the right to refuse items whose size, weight or character makes it unsuitable for transportation on the train. Checked baggage will be accepted for transportation only on trains in which a passenger is traveling. All baggage (checked and carried-on) is subject to inspection by our qualified security officers.

• We disclaim any liability for damaged baggage or other items traveling on board our trains even if our personnel have assisted in the loading or unloading of such items/baggage.
• We are not responsible for checked baggage containing electronics, music instruments, cash, cash equivalents, jewelry or prescription medicine.
• We do not assume liability for the following items on board the train whether they are being transported as checked or carry-on items, and regardless of whether we were informed or should have known of the presence of such items. If any such items are lost, damaged or delayed, passengers will not be entitled to any reimbursement under our standard luggage liability, or under any declared excess valuation. Items include, but are not limited to:
  • Antiques; artifacts; artwork; books and documents; china; computers and other electronic equipment; computer software; musical instruments; fragile items (including child/infant restraint devices such as strollers and car seats); eyeglasses; prescription sunglasses; non-prescription sunglasses and all other eyewear and eye/vision devices whether lenses are glass, plastic, or some other material; furs; heirlooms; keys; liquids; medicines; money; orthotics; surgical support devices; perishable items; photographic, video and optical equipment; precious metals, stones or jewelry; securities and negotiable papers; silverware; samples; unique or irreplaceable items or any other similar valuable items.
• Passengers with disabilities traveling with wheelchairs or other mobility devices are exempt from liability restrictions for loss or damage to these items. If damage is caused by us, such items shall be repaired or replaced, up to the actual replacement cost for the item.
• We assume no liability for minor damage to checked baggage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
• We assume no responsibility for damage to or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the baggage.
• We assume no liability for any indirect, consequential, incidental, punitive or special damages resulting from loss, damage or delayed delivery of checked or transferred baggage, including, without limitation, damages for lost revenue or profits, loss of use or business interruption.
• We may disallow any claim for loss or damage which contains misrepresentations, including false statements concerning whether the passenger or guest has made previous claims with us. We may also disallow claims when the passenger or guest fails to provide proof of loss in the form of receipts of purchase or comparable evidence of loss.
• Legal action premised on or related to damage, delay or loss must be commenced within 30 days of the date of the incident.

Items missing from checked baggage must be reported to us within 24 hours of the receipt of the bag. Please visit Ileftmystuff.com to report an item lost on board or in one of our stations within 24 hours, although we recommend that all passengers endeavor to report the lost/delayed bag or item within one (1) hour of the passenger’s arrival at their destination. Enter the Brightline client identification number, 12342, and complete the form to file your report. If your item is found, you will receive an email with details on how to retrieve your item. Reports are kept on file for 90 days.

Our liability for loss of checked baggage or lost items within the checked baggage is limited to the actual value of the item or $500, whichever is less. Passengers experiencing a delay of checked baggage longer than eight (8) hours may be reimbursed for immediate necessity items such as clothing, toiletries and medicine, in an amount up to $100 per day for a maximum of five (5) days.

Failure to report delayed or damaged baggage or missing contents within the prescribed time limit of 24 hours releases us from liability. All baggage not retrieved by passengers will be disposed of in accordance with Florida state law.

Each passenger is limited to one (1) of each type of sports equipment, regardless of choice in stowage (carry-on or checked). Availability is based on a first-come, first-serve basis at the time of booking. Some equipment items can only be checked. Subject to availability.

To bring sports equipment, including bikes and golf clubs, be sure to add the appropriate item to your reservation details and choose whether you’ll carry-on or check the item. Carry-on items are to be stowed in the coach luggage tower. Fees may apply—see fee schedule.

Motorcycles and motor scooters are not accepted for transport.

Carry-On Restrictions: 

• The size of general sports equipment traveling as a carry-on may not exceed 64 linear inches (162 linear cm) or weigh more than 40 lbs. (18 kg).

Checked Restrictions: 

• The size of general sports equipment traveling checked may not exceed 70 linear inches (178 linear cm.) or weigh more than 50 lbs. (22 kg). Fees may apply—see fee schedule. 
• Bicycles may be transported as checked baggage. The bike must be presented for transport in a bicycle container otherwise we assume no liability. 
• Golf equipment may be transported as checked baggage. It must be presented for transport in a full-length protective case or cover.
• Empty scuba gear may be transported as checked baggage. Passengers traveling with a regulator valve must ensure that it is completely disconnected from the cylinder and the cylinder must have an opening to allow visual inspection. The maximum size cannot exceed 70 linear inches (178 linear cm) or weigh more than 50 lbs. (22 kg).
• Surfboards and wakeboards may be checked. Boards must be presented for transport in a full-length protective case or cover. Items should not exceed 70 linear inches (178 linear cm.) or weigh more than 50 lbs. (22 kg).

Pet Policy

Dogs and cats are welcome and must be leashed or crated at all times when in or around our stations—a pet relief area is available outside our West Palm Beach and Fort Lauderdale stations.

Dogs and cats are the only pets that are permitted to travel on our trains. Passengers must provide advance notice that they will be traveling with a dog or cat. Be sure to add the appropriate animal to your reservation passenger details.   Availability is limited and based on a first come, first served basis at the time of booking.  Failure to add your dog and cat to your reservation may result in refusal to allow your pet on the train.  Fees may apply—see  fee schedule. Our personnel may inquire as to whether the pet has been added to the reservation passenger details and may request to review a “fit to travel” certificate issued by a registered veterinarian or proof of the animal's current vaccines.

Minors under 13 years old may not travel unaccompanied. They must travel with another passenger who is at least 18 years old.  Children age 13 and above may ride alone, but we strongly suggest that they carry identification showing their name, address, home phone number and the name and phone number of the person who will be meeting them. Brightline takes no responsibility for assuring that unaccompanied minors board the train or detrain at their destination. Only children 12 and under are eligible to receive a Children's fare discount.

Addresses

Miami Station
Owner: 3MC Parking LLC
Parking Operator: Reef Parking
Address: 161 NW 6th Street, Miami, Florida 33136

Fort Lauderdale Station
Owner: DTS FLL Parking LLC
Parking Operator: Reef Parking
Address: 101 NW 2nd Ave, Fort Lauderdale, FL 33311

West Palm Beach Station
Owner: WPB Rosemary LLC
Parking Operator: Reef Parking
Address: 511 Evernia Street, West Palm Beach, FL 33401

1. Garage hours shall be as posted in the Garage. Owner shall have the right to change hours of operation of the Garage from time to time.
2. Parking spaces may be used only for parking automobiles. No parking of scooters or motorcycles is permitted.
3. All directional signs, arrows and lane markings must be strictly observed.
4. The speed limit shall be 5 miles per hour (mph) or as otherwise posted.
5. Any malicious use or use of parking privileges to grant access to any unauthorized users of the Garage shall result in immediate loss of parking privileges with no credit or refund.
6. All vehicles parked in the Garage must be in working, “road-worthy” condition and properly registered and insured in accordance with all applicable laws.
7. All vehicle operators are required to comply with applicable law in the use of the Garage.
8. Parking is permitted only in spaces that are NOT designated as “Office Parking Only”, in accordance with the posted signs. The absence of a “No Parking” sign does not mean parking is permissible in any other area.
9. Parking privileges may be canceled, in Owner’s sole and absolute discretion, in the event that any vehicle is brought into the Garage by any parker that is damaged and has the potential to damage other vehicles located in the Garage.
10. The following practices are prohibited and may result in the loss of parking privileges:
    (a) Parking in areas designated as “Office Parking Only” or “Residential Parking Only.”

11. (b) Parking a vehicle in the Garage without a valid permit
    (c) Unauthorized use of an electrical outlet anywhere in the Garage
    (d) Double-parking
    (e) Parking beyond the painted lines of a single space
    (f) Unauthorized parking in a reserved space or a space designated for disabled persons
    (g) Parking on sidewalks, curbs, crosswalks, or in driveways, roadways, or other areas that are not designated for parking
    (h) Obstructing drive lanes or spaces
    (i) Parking in driveways, roadways, ramps, cross-hatched areas, areas not striped for parking, aisles, areas where “no parking” signs are posted, loading zones, or such other areas as may be designated by Owner or Parking Operator
    (j) Parking in a manner or a place that obstructs traffic or blocks parked vehicles
    (k) Parking in areas or spaces closed by use of traffic cones or other traffic control devices
    (l) Washing, servicing, maintaining or repairing of any in motor vehicles inside the Garage, except for emergency repairs and for service approved by Owner or Parking Operator
    (m) Soliciting or distributing posters, flyers, or handbills
    (n) Scooter and motorcycle parking

12. Neither Owner nor Parking Operator shall have any obligation to issue warning citations for any infraction of these Rules or Regulations. If Owner or Parking Operator elects to issue a warning citation for a particular infraction, neither shall be required to issue a warning citation for any subsequent infraction prior to taking enforcement action. Continued infractions may result in the loss of parking privileges.
13. At all times, use of Garage is at a vehicle operator’s own risk and responsibility. Vehicle operators must assure that unattended vehicles are locked at all times and are urged to keep valuables out of sight. Neither Owner nor Parking Operator is responsible for damages or losses.

Seating is assigned on all of our trains. The automatic assignment of seats is made without regard to race, color, gender, creed or national origin. If you want to edit your seat, passengers are welcome to do so during the booking process and after tickets have been issued. Editing seating is no longer available after the passenger scans through the turnstiles. Editing seats is subject to availability and free of charge.

We offer large, hand-stitched leather seats that recline for your comfort alongside full windows on our trains. Passengers have the option of sitting two (2) together or four (4) together at a table in SMART. PREMIUM also offers the option of sitting two (2) together or in individual seats. Passengers can ride forward facing or backward facing. Passengers also have the choice of riding in their wheelchair—advance notice required; be sure to add to your reservation details.

We will monitor seating of passengers to ensure compliance with the following policies:

• Each fare-paying passenger has an assigned reserved seat and is required to sit in that seat; Passengers are not permitted to occupy any additional seats other than number of seats on their reservation. Failure to comply may result in the passenger being denied transport.
• We reserve the right, whenever operational conditions require, to transfer passengers from one coach or train to another prior to departure and en route.

A group is defined by us as a party size of 16 or more passengers traveling together. Groups are eligible to receive a discount off SMART train fares. Discounts vary based on demand, travel class, date, time and other travel preferences. Group travel is available in our SMART or PREMIUM travel classes. For a group reservation or to generate a real-time quote, complete this form or contact Groups@GoBrightline.com. Additional group restrictions are as follows:

• A group request must be submitted at least 24 hours prior to the desired departure. 
• Online-generated group quotes are an estimate. A member of our Group Sales team will be in contact within 24 hours to finalize the price of travel based on your preferences and available rates.
• A non-refundable 25% deposit is required to hold a group reservation. Payment can be made via credit card or check. If a deposit is not received within seven (7) days of receiving a quote, the quote expires. 
• Group reservations canceled or changed within 24 hours of departure are non-refundable.
• Groups are responsible for completing passenger details at least 24 hours prior to departure for all passengers on the reservation. Passenger details include first and last name, gender and date of birth.
• Group discounts cannot be combined with other promotional or passenger-related discounts. If applicable, Groups are responsible for paying the cost of parking at our stations.
• Group leaders are responsible for transmitting Brightline’s Terms of Service to all passengers traveling in their Group.  

We may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone, delay any train or the right of carriage without liability. Without prejudice to any of our rights, we reserve the right, in the case of a force majeure event, at our sole discretion and without the legal obligation, to issue a refund or a credit for future travel to a ticketed passenger. The refund will be made to the original form(s) of payment in accordance with refund rules for any unused portion of the ticket.

Force Majeure Event means:

• Any condition beyond our control including, but without limitation: meteorological conditions; acts of nature; rail accidents; riots; civil commotion; embargoes; wars; hostilities; or disturbances—actual, threatened or reported. Also, because of any delay, demand, circumstances or requirement due, directly or indirectly to such conditions, or
• Any strike, work stoppage, slowdown, lockout or any other labor-related dispute involving or affecting our services, or
• Any government regulation, demand or requirement, or
• Any shortage of labor, fuel or facilities of ours or others, or
• Any fact not reasonably foreseen, anticipated or predicted by us

Our fares, train schedules, equipment, routing, services and information (hereinafter “our services”) are not guaranteed and are provided “as is” without any warranties of any kind, either express or implied, and we disclaim all warranties, express or implied.

We further specifically disclaim liability for any inconvenience, expense, or damages, incidental, canceled or punitive, lost profits, loss business or otherwise, resulting from errors in its timetable, shortages of equipment, or due to canceled or delayed trains.

We also disclaim any liability for the products and/or services of our advertisers, business partners, independent contractors, sponsors, suppliers, licensors, vendors, agents or other third-party information posted on our website and via other forms of communication to the extent permissible under the law. We shall only be responsible for the rail transportation services, and products and services that it directly provides. We make no representations that any third-party information is without errors or omissions and encourages users to contact third-party providers for up-to-date information. Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Brightline’s in-station MARKTs offer checkout-free shopping, powered by Zippin.  Upon entering the MARKT, you must tap a valid credit card for use in paying for purchases. 
Our technology determines the items you take, and you agree to be charged for each item taken.   Receipts are available upon request, and refunds will be issued for items which are spoiled or items for which you were charged but did not take.  To request a receipt or a refund, please visit www.gobrightline.com/help-center.  

Disputes concerning purchases will be handled by Brightline, as opposed to Zippin.