Terms of Service
Safety is our top priority, and we’re also committed to getting everyone to their final destination in a bright state of mind. Please review our terms of service below, which outline our current policies to ensure everyone’s safety and a smooth, safe, bright ride for all.
Updated November 1, 2021
All travel on, and transactions with Brightline Trains Florida LLC ("Brightline" or "we" or "us" or “our”) are governed by the laws of the State of Florida, without regard to its principles of conflicts of law. Passengers and guests agree to submit to the exclusive jurisdiction of any Federal District Court located in the Southern District of Florida, Miami, Florida, and waive jurisdictional, venue or inconvenient forum objections to such courts. Each party waives all rights to trial by jury regarding any dispute that results in litigation.
We reserve the right to update or revise this agreement at any time without prior notice, and you agree that we may do so. Your continued use of this service following an update to this agreement signifies your acceptance of its revised terms.
To purchase Brightline tickets, you must be at least 13 years old. A ticket is only valid for carriage, also known as transport, for the ticketed reservation date(s) and time(s). If a passenger does not board the train, the passenger forfeits the train reservation. Boarding begins at approx. 10 minutes prior to the train’s departure time. Boarding closes at our turnstiles five (5) minutes prior to departure.
PREMIUM passengers may access the PREMIUM lounge only within 1 hour of their departure(s). PREMIUM lounge access is not permitted upon arrival(s). The PREMIUM lounge provides a complimentary experience while in the lounge. Guests should not remove large quantities of food or beverages from the lounge. Excessive consumption of alcohol and/or excessive removal of food and/or beverages from the PREMIUM lounge may result in fines and/or being denied transport. Only passengers at least 21 years of age, can consume and purchase alcohol. PREMIUM passengers, like all passengers and guests entering and/or residing on our property, agree to, and are required to, abide by Brightline’s Code of Conduct. Access to a station conference room is on a first come, first serve basis for PREMIUM ticket holders and is subject to availability. See our station personnel if interested in booking the room.
Reservations are required to travel on our trains. Reservations can be made online at GoBrightline.com, via the Brightline App, or in-station kiosks. Resale and/or transfer of a Brightline ticket is prohibited, and any such resale and/or transfer is void. Any such unauthorized resale and/or transfer will result in cancellation of the ticket and/or refusal of entry to the holder hereof without refund.
Tickets are issued for each reservation and are necessary to pass through in-station turnstiles to board the train. Multiple reservations are welcome. If you have an existing reservation, additional reservations for the same day or from the same departure city are limited to every two (2) hours.
Upgrades from Smart to Premium can be made up to 60 mins prior to departure by modifying your reservation and selecting the same train departure. Fare difference balance will be due. Upgrades can be made via the website, app or kiosk and are subject to availability.
Every guest entering our property is required to abide by our Code of Conduct, agrees to:
In addition to our Code of Conduct, in order to ensure the quality of travel and the safety and security of its passengers, we may refuse to carry passengers, including but not limited to, those:
Our personnel or other authorized representatives may remove such a passenger from our property as necessary under the circumstances, for any of the above reasons. Passengers and guests who violate the Code of Conduct or any provision of this section are subject to penalties, including fines and criminal penalties, and may be denied transport and/or access to our facilities.
Brightline has partnered with several mobility service providers to provide first/last mile transportation solutions for our guests. Guests have the ability to book private rides through the Brightline app and take shared rides on a walk-up basis upon arrival at our stations. These services are not provided by Brightline but rather provided by independent contractors, including but not limited to Uber.
As such:
For guests with rides serviced by Uber:
Brightline+ FAQs
Q: What are the benefits of partnering with Uber?
A: A partnership with Uber will expand Brightline+’s fleet and offer access to unlimited vehicles at an affordable rate.
Q: How does the service work?
A: Brightline+ has expanded its fleet by providing private rides powered by Uber. After selecting your train and seat, you will be prompted to add an Uber ride to your trip as an extra. Follow the prompts to book your ride to or from our stations, anywhere Uber operates. For Premium guests, UberX ride is complimentary within a 5 mile radius of our stations.
Q: Are the Brightline+ branded Teslas going away?
A: Yes. Brightline+ private in-app booking was launched last year to provide guests with a first and last mile option. The success of this service has allowed us to partner with Uber in order to continue meeting demand and expanding our service radius to reach more destinations.
Q: What happens to my Uber ride if my train is delayed?
A: If your train is delayed and you miss your Uber ride, please see a Guest Service Agent at our station.
Q: Where will my Uber pick me up and drop me off?
A: Ubers will pick up and drop off at the designated Brightline+ areas of each station. These will be identified with Brightline+ wayfinding.
Q: Is there a service fee associated with using the Uber service?
A: Brightline does not charge guests a service fee. Guests pay the rate established by Uber for their ride.
Q: What are the benefits of booking Uber through Brightline?
A: Brightline+ private rides are powered by Uber. This allows Brightline to facilitate Uber rides on behalf of our guests on the Brightline platform. Your Uber ride is automatically coordinated with train departure and arrival times, will pick you up in time to make your departing train and be waiting for you when you disembark your arriving train.
Q: Are the Brightline+ branded Teslas being replaced?
A: Yes. Partnering with Uber expands our fleet of Brightline+ vehicles to best meet rider demand, minimizing wait times, and expanding our service radius to reach more destinations.
Q: Can I book Uber pickup from any Brightline station?
A: Yes, Brightline+’s Uber rides are available to be booked to and from all Brightline stations including the new stations in Boca Raton and Aventura from any pick up or drop off location.
Q: Will Brightline be partnering with any other entities like Uber?
A: We are excited to be the first intercity, higher-speed rail line in the country to partner with Uber on first and last mile transportation to our stations. As Brightline expands, we will continue to provide first and last mile options tailored to each station.
Q: How will I be charged for the service?
A: Rides will be charged as an extra at the time of booking your train ticket. For PREMIUM guests, the fee will be reduced to $0 at the end of the purchasing flow for rides within a 5 mile radius.
Q: I am a Premium Brightline guest, how will this affect my free Tesla rides?
A: Premium guests will receive complimentary Uber rides within a 5 mile radius of our stations.
Q: If I’m a PREMIUM rider and need to get further than 5 mile radius of our station, what are the options?
A: Premium guests will receive complimentary Uber rides within a 5 mile radius of our stations. Outside of the 5 mile radius, guests will pay the market rate.
Q: Why does the website keep saying there are no bookable rides available?
A: Our Brightline+ booking engine is undergoing maintenance to bring you a better way to book and track your rides.
Q: Will my Uber be complimentary with my premium pass?
A: Premium guests will receive complimentary Uber rides within a 5mi radius of our stations.
Q: Do I have to add a new payment method to use Uber on the Brightline app?
A: Since the guest’s payment information is already saved in the Brightline app, they do not need to link to a separate payment method.
Q: Do I have to download Uber to use it with the Brightline app?
A: Brightline customers do not need to have the Uber app on their devices to book an Uber ride. An Uber can be pre-booked directly through the Brightline app during the ticket purchasing process. The option to book an Uber will appear in the “add extras” section.
Q: Do you offer transportation to the airport?
A: Yes, guests can now book private Uber rides directly to all airports and ports. In addition, in FLL and MIA, we offer walk up fixed route shuttles to the airport, available on a first come first serve basis, no reservation required. Airport pickups are coming soon!
Q: Do you offer transportation to the Port of Miami?
A: Yes, to provide more reliable service at Port Miami and Port Everglades, guests can now book private Uber rides directly to all ports.
Q: How will the $15 credit work? Is it per person? For one-way tickets or roundtrip?
A: There is no $15 credit. Premium guests will receive complimentary Uber rides within a 5 mile radius of our stations. The entire cost of the ride will be covered at check out.
Q: Will I be able to track and chat with my driver like on the Uber app?
A: Yes. Guests will receive a series of text messages with information about their ride including driver contact information, vehicle information, and a link to track their ride. For guests with the Uber app downloaded on their phones, the tracking link will open in the Uber app. For guests without the app, the tracking link will open in their browser window. For more information, please see our Terms of Service.
Q: How close to the time required can I request a ride?
A: Guests may edit their trip to add a ride up until the time they scan their boarding pass at the turnstile, or the time boarding closes, whichever comes first. We recommend scheduling your ride at least 1 hour before you need to be picked up in order to ensure on time arrival.
UBER SPECIFIC QUESTIONS
Q: Will Uber pricing fluctuate for scheduled rides from the price presented in the Brightline app?
A: Pre-booked Uber rides scheduled through the Brightline app or website will honor upfront pricing.
Q: What are my options if I reserve a trip for 6 people and cannot fit in an UberX?
A: For up to 6 guests, choose UberXL. For parties of more than 6, please book on separate reservations to ride in multiple cars.
As of April 19th, Brightline teammates and guests are no longer required to wear masks while onboard or in our stations.
The Centers for Disease Control (CDC) continues to encourage those considered high-risk (unvaccinated, medical issues, etc) to wear masks and the latest CDC guidance can be found here: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html
Since inception, our number one priority has always been the safety of our guests and teammates– a core value we keep top of mind as standards and practices evolve.
We remain committed to leading the industry in guest experience and the standard of cleanliness in our stations and trains. We’ve focused on making the experience touch free, cashless and contactless when boarding by scanning the Brightline app for entry.
Firearms, ammunition and/or weapons are not permitted on our property to include stations, facilities, garages and trains. Only exceptions to the rule are sworn law enforcement officers.
Currently we allow sworn law enforcement officers to carry their firearms on our system. Prior approval is needed in order to do so through the Chief Safety and Security Officer or his/her designee. A department ID is required for those seeking to carry and will be verified by the Security team at your boarding location. The destination station will be advised that they are on our system to include the specific train, and seat number. We reserve the right to deny this privilege based upon operational needs or increased security protocols on any given day. This policy only applies to South Florida locations (Fort Lauderdale, Miami, West Palm Beach)
Precaution for Those with Allergies
We are unable to guarantee a peanut-free or allergen-free environment. Guests and passengers with allergies must be able to take all necessary medical precautions including, but not limited to, carrying epinephrine auto-injectors at all times and being knowledgeable on how to self-administer.
The following items are not permitted on our property, including in any station, or on board the train, in either carry-on or checked baggage:
Passengers failing to meet the above-mentioned requirements will be denied transportation.
We offer a variety of train fares. Fares vary based on demand, travel class, date, time, fare and other travel preferences. The advertised fare is the lowest available fare at that time. Unless otherwise advertised, tickets are non-refundable for travel in Smart and Premium unless cancelled. Refunds are provided in the form of a credit. Commitment products such as Monthly Pass or Travel Pack Smart or Premium are non-refundable after the 1st use.
Changes to your reservation may affect the fare and fees may apply when tickets are reissued. In the event that an erroneous fare is inadvertently published for sale and a ticket is issued at the erroneous fare, we reserve the right to cancel the ticket for a full refund, or upon request, reissue the ticket for the correct fare.
Some fares may be discounted with promotional codes or passenger discounts. Promotional and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.
These terms and conditions apply to the purchase and use of Commuter Train Pass and Family and Friend Friends Train Pass (“Train Pass”)
Commuter Train Pass: After purchasing a Commuter Train Pass, 40 rides will automatically be added to your Brightline account which are valid for thirty (30) calendar days. Commuter Train Passes expire after the 40 rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first.
Commuter Train Pass rides may only be booked and taken by the Brightline account holder who purchased the Train Pass (Further Identification may be required).
Commuter Train Passes include Passholder Perks, which includes: (1) Passholder Exclusive discounted Happy Hour at Mary Mary Bar, and 2) Priority Boarding, where Commuter Passholders are among the first to board only at the Brightline MiamiCentral and West Palm Beach Station. Premium ticketholders and Premium Commuter Passholders board first, followed by Smart Commuter Passholders. Passholder Perks are offered at the sole discretion of Brightline Trains Florida LLC (“Brightline”).
Family & Friends Train Pass: After purchasing a Family & Friends Train Pass, 12 rides will automatically be added to your Brightline account which are valid for 30 calendar days. Family & Friends Train Passes expire after the 12 rides are used upon expiration of thirty (30) days after the date of purchase, whichever comes first.
Family & Friends Train Pass rides must be booked by the Brightline account holder who purchased the Train Pass, by utilizing the Brightline account holder’s online account but rides may be booked for others. One (1) Pass valid per passenger regardless of the age.
All Train Passes are valid seven days a week. You can save an additional 5% per month when you select auto-renewal when you purchase a Commuter Train Pass. Commuter Train Passes will auto-renew thirty (30) days after purchase or once all rides are booked. Train Passes are subject to availability, are not transferable, and the amount paid for the original Pass may not be redeemed for cash. Train Passes will only be associated with the Brightline account holder and associated email address it was purchased by.
Passes are non-refundable after the first use; general refund terms apply. To purchase a Train Pass, simply book a trip while logged in to your account and your Train Pass will be applied at checkout.
Passes are not valid for private, premium or special events; activities that are separately priced; or events that require separate admission or are not open to the general public. Rules, terms of Service, terms and conditions, or benefits or pricing applicable to all Train Passes may be modified at any time by Brightline, with or without notice. See Our Terms of Service | Brightline (gobrightline.com)
We do not accept cash in-station or on board. We do not accept PIN-based debit cards. For the convenience of our passengers, we accept Brightline credits as well as credit cards from the following merchants: Visa, Mastercard, and American Express. All charges are in U.S. dollars.
Brightline credits issued or received for use of our service bear no cash value and are non- transferable. Brightline credits are an accepted form of payment for Brightline reservations, and upgrades.
When signed in during booking, Brightline Account Holders can apply available credits and one-way rides to pay for applicable train reservations. We automatically apply active train passes to pay for applicable train reservations for signed in Account Holders.
The following carry-on fees will be charged at reservation checkout as applicable. The following checked fees will be charged at the in-station Guest Services counter upon check-in as applicable.
Fees are subject to change without notice and may be waived during limited introductory or promotional periods. Restrictions apply. See policies for details regarding allowances, dimensions, weight and more.
General Baggage Fees
Travel Class: Smart & Premium | |
Carry-On Fees $0, limit two (2) bags |
Checked Fees* $10 Per Checked Bag, limit two (2) bags Multiple bags should be reserved in advance due to capacity. |
*Overweight items are subject to a $20 fee. View the Baggage Policy for terms and conditions.
Pet Fees
Travel Class: Smart |
Travel Class: Premium |
Carry-On Fees $5 per one way Limit one (1) Subject to availability |
Carry-On Fees $5 per one way Limit one (1) Subject to availability |
View the Pet Policy for terms and conditions.
Bike Fees
Travel Class: Smart |
Travel Class: Smart |
Travel Class: Premium |
Travel Class: Premium |
Carry-On Fees $0 per one way Limit one (1) Subject to availability |
Checked Fees $10 per one way Limit one (1) Subject to availability |
Carry-On Fees $0 per one way Limit one (1) Subject to availability |
Checked Fees $10 per one way Limit one (1) Subject to availability |
Our reservations may be discounted with promotional codes or passenger discounts such as customer/corporate programs, pass products, age and/or affiliation, etc. Promotional codes and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.
Discounts may vary based on eligibility, travel, fare, route and time of purchase. Additional restrictions may apply. Our passenger discounts may be further discounted based on limited-time promotional periods.
Children (3-12) – Ride for 50% Off
KIDS RIDE FOR 50% Off (“Kids Offer”) provides a eleven-dollar ($11) one-way (1) fare per child ages 3-12 year, with (1) one qualifying adult priced ticket. Offer applies to one-way SMART class fare rides booked on or after October 1, 2022, through December 31, 2023 (“Offer Period”). All other charges, including, but not limited to, taxes and fees are additional and apply to all guests. Promotion is only applicable for a party of two (2) or more with a maximum of sixteen (16) passengers (adult and kids combined) per reservation. Prices and offer are subject to availability and change without notice and may be withdrawn at any time; group travel restrictions, unaccompanied minors, and other travel restrictions apply.
Offer is not combinable with any other offer or promotion, has no cash value, is not redeemable for cash, is not transferable, subject to availability, change without notice and may be withdrawn at any time.
Infants (Under 2) – Ride free
Changes, Cancellations & Refunds
We will notify the user who made the reservation of any delay or cancellation affecting their reservation. Failure to provide an accurate email address and mobile phone number when making train reservations will result in our inability to communicate directly with users regarding delays, cancellations or other schedule changes. We bear no responsibility to notify users who do not provide an accurate email address.
There are no change or cancellation fees.
Changes may affect the fare and you will be charged any price difference between your original booking and the cost of your new booking. Please note that if the fare on the new train is lower, no refund is due on non-refundable tickets. Any ticket can be changed prior to scanning through the station turnstile or train departure, whichever comes first.
Refundable SMART tickets canceled more than 4 minutes prior to their scheduled train departure are fully refundable in the form of a credit. Refundable PREMIUM tickets canceled more than 4 minutes prior to their scheduled train departure are fully refundable in the form of a credit, only if the ticket was not used to enter the PREMIUM lounge. A refund fee may apply if stated at time of purchase. Cancellations made within 4 minutes of scheduled departure will cancel the entire reservation and are non-refundable. In this instance, the passenger will forfeit the value of the ticket.
Reservations canceled by Brightline will be automatically rebooked on the next available train(s), when available, at no charge and Brightline credits will be issued to the ticket holder for future use. If the ticket was purchased while signed into a Brightline Account, credits will automatically appear within the account within one (1) business day. If the ticket was purchased while the user was not signed into a Brightline Account, we’ll send an email to the address provided during booking with a link to access your credit upon creating an account. The email will come from Hello@GoBrightline.com—please check your junk mail.
If you believe you’re eligible for credits not received, please contact us at Hello@GoBrightline.com with the following information to request a credit: Name(s) on ticket(s), date of reservation and ticket #.
Credits issued vary based on the severity of the delay due to cancellation and expire within 90 days of issuance. Upgrade fees are non-refundable.
Up to two (2) carry-on items per passenger are allowed on board our trains, subject to space availability. Each item must not exceed 40 lbs. (18 kg) in weight and 28" x 22" x 14" (71 x 56 x 35 cm) in exterior dimensions. Items must fit comfortably within the overhead luggage area, under the seat or in the luggage tower available in each train coach. Items may not be stored in empty seats, aisles, vestibules or other areas where they present a safety hazard or cause annoyance to other passengers. We will determine in our sole discretion which items may impact the safety, well-being or comfort of other passengers and reserves the right to move or deny the storage of any item.
Additional small personal items needed for the duration of the trip may be carried on the train and will not count toward the carry-on allowance. Such items include but are not limited to:
The following items are also not counted against the per-passenger limit:
Excess baggage or baggage exceeding the weight and dimension limits will be handled as checked items and may be subject to a fee. Please refer to the fee schedule.
Strollers, Car Seats & Booster Seats
Strollers, car seats and booster seats may be carried on board and will not count towards the passenger’s carry-on allowance. While on board, strollers must be stowed in the luggage tower.
Musical Instruments
Musical instruments may be carried on board as part of a passenger’s carry-on allowance and may not exceed 64" in height. We disclaim liability for instruments traveling as checked items.
Medical Devices
Required medical devices may accompany a passenger without fee and will not count toward the passenger’s carry-on allowance. Specifically, oxygen equipment transport is only permitted for passengers with a medical necessity and under the following conditions:
Bags can be checked for a flat rate of $10 per item. Fees may apply for additional checked items—see fee schedule. Checked baggage is subject to space availability.
Items may not exceed 50 lbs. (22 kg) and 33" x 22" x 15" (84 x 56 x 38 cm) in exterior dimensions. Overweight luggage is defined as luggage between 51–70 lbs. No luggage in excess of 70 lbs. (31 kg) will be accepted. View fee schedule for overweight fees. One (1) wheelchair per ticketed passenger can be checked at Guest Services at no charge. Advance notice required; be sure to add to your reservation passenger details. Passengers may also choose to ride in their wheelchair.
Baggage must be checked at the in-station Guest Services counter 10 minutes prior to the passenger’s train departure time. No baggage will be accepted any earlier than four (4) hours prior to departure. Baggage cut-off times are implemented to ensure baggage arrives on time to its destination. Passengers must present their items to our Guest Services team for check-in no later than the stated cut-off times.
Passengers with checked items will be issued a baggage claim ticket. Baggage will be tagged with the corresponding passenger information and destination for easy retrieval at your arrival station. Be sure to personally carry-on any important documentation (passports, Visas, I.D.), valuables, medications and items which require special handling.
We reserve the right to refuse items whose size, weight or character makes it unsuitable for transportation on the train. Checked baggage will be accepted for transportation only on trains in which a passenger is traveling. All baggage (checked and carried-on) is subject to inspection by our qualified security officers.
Missing, Lost or Delayed Items
Items missing from checked baggage must be reported to us within 24 hours of the receipt of the bag. Please visit Ileftmystuff.com to report an item lost on board or in one of our stations within 24 hours, although we recommend that all passengers endeavor to report the lost/delayed bag or item within one (1) hour of the passenger’s arrival at their destination. Enter the Brightline client identification number, 12342, and complete the form to file your report. If your item is found, you will receive an email with details on how to retrieve your item. Reports are kept on file for 90 days.
Our liability for loss of checked baggage or lost items within the checked baggage is limited to the actual value of the item or $500, whichever is less. Passengers experiencing a delay of checked baggage longer than eight (8) hours may be reimbursed for immediate necessity items such as clothing, toiletries and medicine, in an amount up to $100 per day for a maximum of five (5) days.
Failure to report delayed or damaged baggage or missing contents within the prescribed time limit of 24 hours releases us from liability. All baggage not retrieved by passengers will be disposed of in accordance with Florida state law.
Each passenger is limited to one (1) of each type of sports equipment, regardless of choice in stowage (carry-on or checked). Availability is based on a first-come, first-serve basis. Please check at the guest relations desk to confirm. Some equipment items can only be checked. Subject to availability.
To bring sports equipment, be sure to add the appropriate item to your reservation details and choose whether you’ll carry-on or check the item. Carry-on items are to be stowed in the coach luggage tower. Fees may apply—see fee schedule.
Oversized bicycles and e-Bikes are not permitted. Bikes and eBikes may not exceed 80” (200 cm) length, 48” (122 cm) height, 2.15” (5cm) tube size, 27” (69 cm) wheel diameter, and 50 lbs (23 kg). These restrictions apply to fully assembled bikes, folding bikes at fully unfolded size, and tubes which are properly inflated. Bikes must be secured in a bike rack or checked to ride. Additional fees may apply as a checked item. Bikes may not be stowed at a seat or in the aisle.
eBike electric motors may not exceed 750 watts and have fully-operable pedals.
Motorcycles and motor scooters are not accepted for transport.
Carry-On Restrictions:
Checked Restrictions:
Pet Policy
Dogs and cats are welcome and must be leashed at all times when in the lobby or around the exterior of our stations—a pet relief area is available outside our West Palm Beach and Fort Lauderdale stations.
Dogs and cats are the only pets that are permitted to travel on our trains. Passengers must provide advance notice that they will be traveling with a dog or cat. Be sure to add the appropriate animal to your reservation passenger details. Failure to add your dog and cat to your reservation at least 10 minutes prior to departure may result in refusal to allow your pet on the train. Fees may apply—see fee schedule. Our personnel may inquire as to whether the pet has been added to the reservation passenger details and may request to review a “fit to travel” certificate issued by a registered veterinarian or proof of the animal's current vaccines.
Adults (13+) may bring one (1) pet per passenger.
Carry-on pets may only travel inside a closed, approved hard or soft sided, leak proof pet carrier as follows:
Brightline maintains the right to refuse acceptance and may remove any disruptive or aggressive pet from stations or trains.
Please know that we do not have carry-on pet carriers available for rent. A limited quantity may be available for purchase. Additional fees apply.
We accept service animals accompanying persons with disabilities at no charge. We require advanced notice if you will be traveling with a service animal. Passengers traveling with service animals are required to add the service animal to their reservation passenger details. A service animal must sit under the passenger’s seat, at his or her feet, or on the passenger’s lap. For safety reasons, service animals are not permitted to sit in the aisle or in an empty seat. The service animal may not obstruct an aisle or other area used for emergency evacuations and should comfortably be able to sit under the seat, at the passenger's feet or on the passenger’s lap. Should the presence of the service animal be required by a passenger for the equal use and enjoyment of any of our facilities, accommodations will be made for the service animal to remain by its owner.
Our personnel may inquire as to whether the service animal has been added to the reservation.
If the service animal is disruptive or uncontrollable, we may require the passenger to remove the animal from the train or property. The passenger must keep his or her service animal leashed, harnessed or tethered while on the train or on our property, unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In that case, the person must use voice, signal or other effective means to maintain control of the service animal.
Pets and Animals Not Considered Service Animals
The following types of animals are considered pets (not service animals) and are welcome on Brightline if they fit into our carry-on pet guidelines as outlined above:
Minors under 13 years old may not travel unaccompanied. They must travel with another passenger who is at least 18 years old. Children age 13 and above may ride alone, but we strongly suggest that they carry identification showing their name, address, home phone number and the name and phone number of the person who will be meeting them. Brightline takes no responsibility for assuring that unaccompanied minors board the train or detrain at their destination. Only children 12 and under are eligible to receive a Children's fare discount.
Miami Station
Owner: 3MC Parking LLC
Parking Operator: Reef Parking
Address: 161 NW 6th Street, Miami, Florida 33136
Fort Lauderdale Station
Owner: DTS FLL Parking LLC
Parking Operator: Reef Parking
Address: 101 NW 2nd Ave, Fort Lauderdale, FL 33311
West Palm Beach Station
Owner: WPB Rosemary LLC
Parking Operator: Reef Parking
Address: 511 Evernia Street, West Palm Beach, FL 33401
Vehicles used by our employees, vendors and visitors and others who park at non-metered locations must be registered with us prior to entering the Garage and using our marked parking spaces. Registration can be completed through our HR department or through designated administrative staff charged with registering visitor and vendor vehicles for individual departments.
Registration of Vehicles, Assigned Parking or Reserved Parking
Failure to abide by any of the provisions of these Parking Garage Rules and Regulations shall be considered a parking infraction. The Parking Operator or Parking Owner may penalize such parking infractions through use of warnings, citations and fines, vehicle immobilization (Booting), towing and any other means authorized by applicable law.
Parking for special events shall be coordinated with the Parking Operator. For more information on special event parking please contact Thad Caraway at thad.caraway@reefparking.com.
When making a Brightline reservation, user has the option to pre-pay for parking by choosing a flat daily parking rate or a Monthly Parking Pass. Purchase of a monthly parking pass through us is limited to Brightline Account Holders. Users must be signed into their account to purchase a monthly parking pass. Vehicle license plate information is required at time of purchase. Daily parking purchased with a Brightline train reservation is subject to our cancellation policy.
Vehicle license plate information is required at time of purchase. Daily parking purchased through Lanier is subject to Lanier's cancellation policy.
Parking in this facility gives you the license to park one vehicle in a designated area at your sole risk and at posted rates. Any car parked at this facility is parked at the car owner's sole risk. Brightline Florida, LLC, and Property Owner do not guard or assume care, custody, or control of your vehicle or its contents and are not responsible for fire, theft, damage or loss of any kind. The car owner or operator alone is responsible for parking, locking and otherwise securing the car. Only a license to park is granted hereby and no bailment is created.
No employee of Brightline Florida, LLC, or the Property Owner may modify or waive any of the terms set forth above. Parking of the car by the owner or operator evidences their acceptance of all the foregoing terms of parking in this facility.
GARAGE RULES AND REGULATIONS
Electrical vehicle charging stations are available on the 3rd floor on a first come, first served basis. Unauthorized use of electrical outlets anywhere in the garage could result in fines and/or towing. The Garage Manager shall have no obligation to issue warning citations for most minor or first-time infractions. If Garage Manager elects to issue warning citations for a particular infraction, Garage Manager shall not be required to issue a warning citation for subsequent infraction(s) prior to taking enforcement action.
Vehicles are subject to towing and vehicle immobilization at the customer's own expense for nonpayment of parking fee or any of the infractions above. A fee will be assessed to the customer for vehicle immobilization release.
(b) Parking a vehicle in the Garage without a valid permit
(c) Unauthorized use of an electrical outlet anywhere in the Garage
(d) Double-parking
(e) Parking beyond the painted lines of a single space
(f) Unauthorized parking in a reserved space or a space designated for disabled persons
(g) Parking on sidewalks, curbs, crosswalks, or in driveways, roadways, or other areas that are not designated for parking
(h) Obstructing drive lanes or spaces
(i) Parking in driveways, roadways, ramps, cross-hatched areas, areas not striped for parking, aisles, areas where “no parking” signs are posted, loading zones, or such other areas as may be designated by Owner or Parking Operator
(j) Parking in a manner or a place that obstructs traffic or blocks parked vehicles
(k) Parking in areas or spaces closed by use of traffic cones or other traffic control devices
(l) Washing, servicing, maintaining or repairing of any in motor vehicles inside the Garage, except for emergency repairs and for service approved by Owner or Parking Operator
(m) Soliciting or distributing posters, flyers, or handbills
(n) Scooter and motorcycle parking
Seating is assigned on all of our trains. The automatic assignment of seats is made without regard to race, color, gender, creed or national origin. If you want to edit your seat, passengers are welcome to do so during the booking process and after tickets have been issued. Editing seating is no longer available after the passenger scans through the turnstiles. Editing seats is subject to availability and free of charge.
We offer large, hand-stitched leather seats that recline for your comfort alongside full windows on our trains. Passengers have the option of sitting two (2) together or four (4) together at a table in SMART. PREMIUM also offers the option of sitting two (2) together or in individual seats. Passengers can ride forward facing or backward facing. Passengers also have the choice of riding in their wheelchair—advance notice required; be sure to add to your reservation details.
We will monitor seating of passengers to ensure compliance with the following policies:
A group is defined by us as a party size of 16 or more passengers traveling together. Groups are eligible to receive a discount off SMART train fares. Discounts vary based on demand, travel class, date, time and other travel preferences. Group travel is available in our SMART or PREMIUM travel classes. For a group reservation or to generate a real-time quote, complete this form or contact Groups@GoBrightline.com. Additional group restrictions are as follows:
We may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone, delay any train or the right of carriage without liability. Without prejudice to any of our rights, we reserve the right, in the case of a force majeure event, at our sole discretion and without the legal obligation, to issue a refund or a credit for future travel to a ticketed passenger. The refund will be made to the original form(s) of payment in accordance with refund rules for any unused portion of the ticket.
Force Majeure Event means:
Our fares, train schedules, equipment, routing, services and information (hereinafter “our services”) are not guaranteed and are provided “as is” without any warranties of any kind, either express or implied, and we disclaim all warranties, express or implied.
We further specifically disclaim liability for any inconvenience, expense, or damages, incidental, canceled or punitive, lost profits, loss business or otherwise, resulting from errors in its timetable, shortages of equipment, or due to canceled or delayed trains.
We also disclaim any liability for the products and/or services of our advertisers, business partners, independent contractors, sponsors, suppliers, licensors, vendors, agents or other third-party information posted on our website and via other forms of communication to the extent permissible under the law. We shall only be responsible for the rail transportation services, and products and services that it directly provides. We make no representations that any third-party information is without errors or omissions and encourages users to contact third-party providers for up-to-date information. Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Brightline’s in-station MARKTs offer checkout-free shopping, powered by Zippin. Upon entering the MARKT, you must tap a valid credit card for use in paying for purchases.
Our technology determines the items you take, and you agree to be charged for each item taken. Receipts are available upon request, and refunds will be issued for items which are spoiled or items for which you were charged but did not take. To request a receipt or a refund, please visit www.gobrightline.com/help-center.
Disputes concerning purchases will be handled by Brightline, as opposed to Zippin.
Updated September 26, 2022
The Brightline Coffee & Tea Club membership is offered at the sole discretion of Brightline Trains Florida LLC (“Brightline”). Membership rules, terms, conditions, benefits or rewards may be modified at any time by Brightline, with or without notice.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AND NOTE THAT THESE TERMS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTION OF DISPUTES BETWEEN YOU AND BRIGHTLINE. THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP WITH BRIGHTLINE, INCLUDING MANDATORY ARBITRATION OF DISPUTES BETWEEN US, INSTEAD OF CLASS ACTIONS OR JURY TRIALS.
Miscellaneous
Program Description:
The Coffee & Tea Club Membership entitles eligible Members to the following: one 16oz size hot coffee, hot tea, or iced coffee per every station visit and /or leg of journey during Brightline hours of operations. Lattes, cold brew, espresso drinks, and other beverages are not included in the Membership. Beverages may vary by location. Other additions such as flavor shots, cream, milk, skim milk, almond milk, half & half, and sweeteners are included in the membership price. One membership per person. Members must show a valid form of identification to match the name on back of Membership card to receive coffee and tea refill at Mary Mary locations and onboard. Members are encouraged to bring the Brightline supplied tumbler for coffee and tea refill. Membership is valid until the date printed on the back of card. Membership will not be auto renewed and must be purchased upon expiration at a Mary Mary station location. Membership cards are non-transferable and non-refundable.
How to Enroll for New Members:
Guests will be able to sign up for any of the three offered memberships (i.e. Monthly, Quarterly, or Annual) at all current and future Mary Mary station locations, including Miami, Fort Lauderdale, West Palm Beach, , and Orlando. Interested Guests are instructed to visit any Mary Mary station location and speak with the on duty Bar Attendant to sign up.
Upon sign up, members will need to provide the following information via our secure Guests intake form and agree to the Terms and Conditions set forth.
Following sign up, the Guest will be charged for their desired membership plan (i.e. Monthly, Quarterly, Annual) plus any applicable tax. Succeeding a completed transaction, members will receive a complementary 16oz tumbler and membership card to be used for future refills.
Guests looking for more information on the membership options and program offerings, can visit www.gobrightline.com/coffeeteaclub
How to redeem for complementary Coffee & Tea
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS. YOU AND BRIGHTLINE AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.
WE BOTH AGREE TO ARBITRATE.
You hereby agree that any dispute between you and Brightline and its agents, employees, officers, directors, principals, successors, assigns, parents, subsidiaries or affiliates (collectively for purposes of this section, “Brightline”) arising from or relating to any aspect of the relationship between you and Brightline (collectively, "Covered Disputes") will be resolved by binding arbitration or in small claims court. You and Brightline each also agrees that the Agreement and the enforceability of this dispute resolution provision is governed by the laws of the State of Florida.
WHAT IS ARBITRATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to grant whatever relief would be available in court under law or in equity, but court review of an arbitration award is limited.
PRE-ARBITRATION PROCEDURES. Prior to initiating any arbitration, you must first give us an opportunity to resolve your claim by sending an individual written description that describes in detail the individual damages that you claim to have suffered by e-mail to hello@gobrightline.comwith “Legal Dispute” appearing in the subject line. We agree to endeavor to settle amicably by mutual, good faith discussions any Covered Disputes. If we are unable to resolve your claim within 60 days despite those mutual discussions, then either you or we may start arbitration or small claims court proceedings. A court, not an arbitrator, will decide whether this condition precedent has been satisfied
ARBITRATION PROCEDURES.To begin arbitration, you must send a letter requesting arbitration and describing your claim to hello@gobrightline.com with “Legal Dispute” appearing in the subject line and to the American Arbitration Association (“AAA”). The arbitration of all disputes will be administered by the AAA under its Consumer Arbitration Rules in effect at the time the arbitration is commenced, except to the extent any of those rules conflicts with our agreement in these Terms, in which case these Terms will govern. The AAA rules are available at www.adr.org. If the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either you or Brightline may elect to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing. Upon filing of the arbitration demand, Brightline will pay or reimburse all filing, administration, and arbitrator fees. Notwithstanding the foregoing, if any claim asserted in an arbitration demand is deemed to be frivolous, the defending party shall be entitled to recover its attorneys’ fees and any filing, administration, and arbitrator fees incurred.
NO CLASS ACTIONS. Brightline and you agree that any Covered Dispute will be submitted to arbitration on an individual basis only. Neither Brightline nor you are entitled to arbitrate any Covered Dispute as a class, representative or private attorney action and the arbitrator(s) will have no authority to proceed on a class, representative or private attorney general basis. If a court or arbitrator determines in an action between you and us that any part of this class action waiver is unenforceable with respect to any claim, the arbitration agreement and class action waiver will not apply to that claim, but they will still apply to any and all other claims that you or we may assert in that or any other action.
WAIVER OF JURY TRIAL. If a claim proceeds in court rather than through arbitration, YOU AND Brightline EACH WAIVE ANY RIGHT TO A JURY TRIAL.
In any circumstances where the Agreement to Arbitrate Disputes permits the parties to litigate in court, then such dispute between us arising under the Terms or your misuse of the Brightline Online Services will be subject to the jurisdiction and venue of the state and federal courts located in Miami, FL.
What is the Brightline Coffee & Tea Club?
Your mornings just got brighter. Our Coffee & Tea Club is a monthly, quarterly, and annual membership that gets you complimentary coffee and tea refills. Every membership comes with a customized welcome tumbler with new designs every quarter.
Some perks to expect with your Coffee & Tea Club membership: 16 oz. hot coffee, hot tea, or iced coffee for every station visit and/or leg of your Brightline journey during hours of operations. Cold brew, espresso drinks, and other beverages are not included in the membership.
Club members must show a valid form of ID that matches the name on the membership card to redeem your brew. Membership is valid until the date printed on the back of your membership card. Memberships will not auto-renew and must be re-purchased upon expiration at any Mary Mary Bar location. Membership cards are nontransferable (sorry, no sharing), and nonrefundable.
How Do I Get Started?
Get your brew on with a visit to any of our Mary Mary Bars located in-station. Just mention the Coffee & Tea Club to the bar attendant.
What Kind of Drinks Come With My Membership?
Coffee & Tea Club members get to enjoy the following: any 16 oz. hot coffee, hot tea, or iced coffee per station visit and/or leg of your Brightline journey during hours of operations. We even sweeten the deal with complimentary flavor shots, cream, milk, skim milk, almond milk, half & half, and sweeteners included with your membership.
How Do I Get My Brew?
As easy as snoozing the alarm! All you must do to redeem your 16 oz hot coffee or tea is to visit any Mary Mary Bar and show the bar attendant your membership card and a valid form of ID that matches your membership card. If you’re onboard, just show your membership card and ID to the train attendant. Don’t forget your customized welcome tumbler!
Do I Need My Welcome Tumbler?
Although our welcome tumblers aren’t mandatory to redeem your membership perks, we recommend you bring it along with you to sip in style and help create a more sustainable environment. Forgot your tumbler? No worries! Just tell your attendant and they will bring you your free brew in a disposable, sustainably sourced cup.
New Tumblers Every Quarter.
Love our tumbler design? You can get a new 16 oz tumbler with a unique design every season. Based on your membership, you’ll receive a 20 – 30% discount. Just go to any Mary Mary Bar in our stations and ask about the new tumbler releases.
Forgotten, Lost, or Stolen Membership Card?
No worries, mornings are rough. We forget things. If you leave your membership card at home just ask the Mary Mary Bar attendant or onboard attendant to look up your name in our database.
If your membership card is lost or stolen, please visit a Mary Mary Bar location and let the bar attendant know. They will replace your card at no additional cost.
How Do I Renew My Membership?
Keep the brews coming. To renew your membership just visit a Mary Mary Bar location and purchase a new membership. You will be billed at the time of purchase for your membership length.
Remember, memberships are non-transferable and non-refundable (not that you would want to give up free coffee).
Where Can I Learn More?
You can learn more about the Brightline Coffee & Tea Club by visiting any Mary Mary Bar in our stations or by visiting GoBrightline.com/CoffeeTeaClub
What Are The Membership Options?
There are three membership options: monthly, quarterly, and annual.
Monthly: $19
* Complimentary black coffee & tea
* Includes flavor shots
* Sign up at Mary Mary Bar
* Refills are redeemed at Mary Mary Bar locations & onboard
* Welcome tumbler
* 20% off new tumbler releases
* Membership card
Quarterly: $49
* Complimentary black coffee & tea
* Includes flavor shots
* Sign up at Mary Mary Bar
* Refills are redeemed at Mary Mary Bar locations & onboard
* Welcome tumbler
* 25% off new tumbler releases
* Membership card
Annual: $99
* Complimentary black coffee & tea
* Includes flavor shots
* Sign up at Mary Mary Bar
* Refills are redeemed at Mary Mary Bar locations & onboard
* Welcome tumbler
* 30% off new tumbler releases
* Membership card
* Surprise and Delight