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Help Center

We're here to help!

A guide to all your booking related
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How can I book a new trip?

You can book a trip on our site or our app, which can be downloaded from the Apple App Store or on Google Play. Simply enter your departure date, select your train(s) and enter guest information. You’ll receive an email confirmation with your ticket and itinerary, which can also be found on the app once you’ve created an account.

How can I make changes to an existing reservation?

You can change departure times, seat assignments, guest information, fare class, and extras such as checked bags by navigating to My Trips on our app or by logging into our website to find your reservation.

How can I cancel a reservation?

You can cancel a reservation on our website or app by logging in and navigating to My Trips.

Do ticket prices vary?

Our ticket prices do sometimes vary based on peak travel periods and demand. To be sure you get the best fare, we recommend booking in advance or locking in static fares by purchasing a pack of tickets or monthly pass, both of which offer our lowest fares.

Does Brightline offer group discounts?

Groups of four to sixteen can save on fares by using promo code ALLABOARD at checkout to save 25% on SMART fares.

Does Brightline offer corporate rates?

Brightline for Business is our corporate program, offering discounted rates to businesses in South Florida. Please fill out the form on this page and a member of our team will get in touch.

How can I redeem passes?

First, be sure you’re logged into your Brightline account on our website or app, and you’ll have the option to redeem or apply your monthly pass discount.

What do PREMIUM fares include?

PREMIUM fares include access to our PREMIUM Lounge before boarding as well as unlimited snacks and two alcoholic drinks before boarding. Onboard perks include one snack pack per trip, unlimited sweet and savory a la carte snacks throughout your trip, unlimited non-alcoholic drinks, and one alcoholic drink per segment of your trip (e.g. Miami to Fort Lauderdale). PREMIUM coaches also offer wider seats and extra legroom for an even more comfortable ride.

Does Brightline offer group discounts?

Yes, we’re ready to welcome everyone aboard. To book travel for a group of 16 or more guests, please click here to get a personalized group quote.

Does Brightline offer corporate discounts?

Yes. Brightline for Business, our corporate portal, offers customizable solutions for businesses both big and small. Click here to get started.
A guide to all your payment related
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Can I redeem a voucher or gift card that was given to me once Brightline reopens?

Yes, any vouchers or gift cards that were previously purchased or gifted will be honored as complimentary one-way ride(s) towards future bookings. All vouchers and gift cards must be redeemed by December 31, 2023. Unfortunately, we will not be able to extend or reissue gift cards and vouchers past the expiration date. Gift cards and vouchers are only valid for single use, are non-transferable and may not be redeemed for any cash value. Complimentary rides are subject to availability and blackout dates.

How can I redeem my voucher or gift card?

Please contact our Guest Experience Team at hello@gobrightline.com to redeem your complimentary ride(s).

Can I redeem vouchers or gift cards for their cash value?

If there is no proof of payment all vouchers and/or gift cards are non-refundable, non-transferable, and may not be redeemed for any cash value. All vouchers and gift cards must be redeemed by December 31, 2023.

Do ticket prices vary?

Our ticket prices do sometimes vary based on peak travel periods and demand. To be sure you get the best fare, we recommend booking in advance or locking in static fares by purchasing a pack of tickets or monthly pass, both of which offer our lowest fares.

Is there a cancellation fee?

Reservations canceled more than four minutes prior to scheduled departure will not incur any fees and you will be eligible for a refund as Brightline Credits. Reservations canceled within four minutes of scheduled departure are not eligible for refunds. Please visit our Terms & Conditions page for more details.

How can I use a promo code?

To redeem a promo code, be sure to enter it in the “promo code” field at checkout and your discount will be automatically applied.

Do you have any current promo codes?

All of our current offers can be found at www.gobrightline.com/offers. You can also sign up to receive our emails to stay in the know.

How can I pay for my ride?

We accept Visa, Mastercard, and American Express. All charges are in U.S. dollars. Cash is not accepted at this time. Create an account and save your credit cards for faster booking.

Can I pay with a stored payment method?

Yes, you’ll have the option to save your payment details at checkout, and your preferred payment method can be used for future reservations as long as you’re logged in.
A guide to all your account related
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Can I pay with a stored payment method?

Yes, you’ll have the option to save your payment details at checkout, and your preferred payment method can be used for future reservations as long as you’re logged in.

How can I make changes to an existing reservation?

You can change departure times, seat assignments, guest information, fare class, and extras such as checked bags by navigating to My Trips on our app or by logging into our website to find your reservation.

How can I cancel a reservation?

You can cancel a reservation on our website or app by logging in and navigating to My Trips.
A guide to all your something else
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When should I plan to arrive at the station?

We recommend arriving at the station at least 15 minutes prior to departure, but you’re welcome to arrive earlier to grab a bite, relax, or get some work done in our lounges. Both SMART and PREMIUM lounges offer free WiFi, plenty of seating, and power outlets. Food and beverage options are also available.

When is boarding?

Boarding begins approximately ten minutes prior to the train’s scheduled departure time. Boarding closes at our turnstiles four (4) minutes prior to departure. We recommend arriving at the station at least 15 minutes prior to departure. If you don’t have a ticket, have baggage, or need other assistance, we recommend giving yourself more time.

Is Brightline pet-friendly?

Yes, Dogs and cats are welcome but must be leashed or crated at all times when in or around our stations—a pet relief area is available outside our West Palm Beach and Fort Lauderdale stations.

 

Dogs and cats are the only pets that are permitted to travel on our trains. Passengers must provide advance notice that they will be traveling with a dog or cat. To add a pet to your ticket, choose “add a pet” to your reservation. Our teammates may inquire as to whether the pet has been added to the reservation passenger details and may request to review a “fit to travel” certificate issued by a registered veterinarian or proof of the animal's current vaccines.

 

Carry-On Pet Restrictions:

  • Adults (13+) may bring one (1) pet per passenger.
  • Carry-on pets may only travel inside a closed, approved hard or soft-sided, leak-proof pet carrier as follows:
  • If the pet is traveling under your seat (or on your lap), the size of the carrier may not exceed 17" x 10" x 10".
  • Depending on animal breed and size, they can travel as a carry-on; otherwise, they need to have an additional ticket.
  • You can travel with your pet carrier/kennel and 1 personal item, but you will not be permitted to bring a carry-on bag in addition to a pet carrier and a personal item.
  • Carry-on pets must be at least eight weeks old and be odorless, harmless, not disruptive, and require no attention during travel.
  • Brightline does not allow pets to travel as checked baggage; pets must travel with a guest.
  • Each passenger is responsible for the care and supervision of the pet they are traveling with.

 

Service Animals

Service animals accompanying persons with disabilities are welcome aboard at no charge. If traveling with a service animal, please email hello@gobrightline.com to add your canine companion to your reservation.

Can I check baggage?

Yes, we’re happy to help with baggage. Checked bags can be added to your SMART or PREMIUM fare for a fee of $10 per item. If you're traveling with multiple items, please add bags to your reservation in advance. When booking your reservation online or in our app, you’ll have the option to do so.

 

Baggage Requirements:

  • Maximum Weight: 50 lbs. (22 kg)
  • Maximum Dimensions:  33" x 22" x 15

In-station and onboard attendants will be available to assist in getting your baggage on and off the train and to your destination. Baggage can be checked in at the Guest Services desk. Please plan to arrive early to allow extra time to check baggage prior to departure.

Where do I pick up my checked items?

Checked baggage will be available for pick up beside Guest Services on carts found on the ground level of our stations.

What security screening can I expect?

Brightline uses a threat detection platform that creates a physical security gate to specifically locate prohibited items on guests as they pass through security. Guests walk past with personal items in hand, while carry-on bags of size are placed on a conveyor belt to be x-rayed.

Are bikes allowed on Brightline?

Yes, just choose “add a bike” at checkout. Our coaches are equipped with bike racks to make sure your bike is secured, safe, and sound. We also have bike racks available at our stations for your convenience.

 

Single-seat bicycles with maximum dimensions of 80 inches in length and 48 inches in height with a wheel diameter up to 27 inches and 2.15 inches in tube size are permitted on our trains. Electric motors may not exceed 750 watts and must have fully operable pedals.

 

Bicycles in excess of the above dimensions, tricycles, tandems, bicycles with training wheels, and larger motorized bicycles are not permitted

Can I book group travel on Brightline?

Yes, we’re ready to welcome everyone aboard! To book travel for a group of 16 or more guests, please click here to get a personalized group quote.

Does Brightline have a business discount?

Yes. Brightline for Business, our corporate portal, offers customizable solutions for businesses both big and small. Click here to get started.

Contact us

Email us

Drop us a line at hello@gobrightline.com and we will be sure to get back to you as soon as we can. 

Chat with us

Get your questions answered instantly. Click the chat button below to start a live chat with a member of our Guest Experience Team.

Call us

Get in-person help to your most immediate queries, call us at
831-539-2901.
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