Brightline’s privacy practices are consistent with U.S. law, Canada’s Personal Information Protection and Electronic Documents Act, and other applicable law, including the European Union’s General Data Protection Regulation (“GDPR”), which governs which governs the collection, storage, use, and transfer of personal information for European Union residents.
Brightline acts as both a controller and processor of your personal information, within the meaning of the GDPR. The legal bases for our processing of your personal information is your general and express consent as detailed herein and our pursuit of legitimate business interests.
Brightline and its service providers collect information when you access and use the Service. That information falls into three categories: (1) information you give us; (2) information we collect from you automatically; and (3) information we collect from other sources.
Brightline and its service providers collect information in a fair and non-intrusive manner, as set forth above. They also recognize the need for appropriate management and protections of the information you provide.
If Brightline or its service providers are required or wish to provide notice of unauthorized access to their data security systems or unauthorized access to or processing of your information, you expressly agree that Brightline and/or its service providers may do so by posting a notice on gobrightline.com, by sending an “in-app message,” or by sending an email to any email address in your account profile.
If you have questions, comments, concerns, or complaints about Brightline’s privacy practices, please contact our Privacy Officer at:
Brightline Privacy Officer
350 NW 1st Ave., Suite 200
Miami, FL 33128
Our Privacy Officer will endeavor to respond to all questions, comments, and concerns as soon as reasonably practicable. The Privacy Officer will also endeavor to investigate and attempt to resolve any complaints within 60 days.
If you are an E.U. resident, you have the right under the GDPR to lodge a complaint with your local supervisory authority for data protection.
Canada’s federal privacy legislation, the Personal Information Protection and Electronic Documents Act, incorporates ten (10) “Fair Information Principles” regarding your personally identifiable information. We adhere to those Fair Information Principles for information collected in and/or transferred from Canada.
The principles are as follows:
Principle 1 - Accountability.
An organization is responsible for personal information under its control and shall designate an individual or individuals who are accountable for the organization’s compliance with the fair information principles.
Principle 2 - Identifying Purposes.
The purposes for which personal information is collected shall be identified by the organization at or before the time the information is collected.
Principle 3 - Consent.
The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where inappropriate.
Principle 4 - Limiting Collection.
The collection of personal information shall be limited to that which is necessary for the purposes identified by the organization. Information shall be collected by fair and lawful means.
Principle 5 - Limiting Use, Disclosure and Retention.
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfilment of those purposes.
Principle 6 - Accuracy.
Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
Principle 7 - Security Safeguards.
Personal information shall be protected by security safeguards appropriate to the sensitivity of the Personal Information.
Principle 8 - Openness Concerning Policies and Practices.
An organization shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.
Principle 9 - Individual Access to Personal Information.
Upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Principle 10 - Challenging Compliance.
An individual shall be able to address a challenge concerning compliance with the fair information principles to the designated individual or individuals accountable for the organization’s compliance.
Brightline customers who are Nevada residents have the right under Nevada law to direct us not to make any “sale” of any “covered information” that we have collected, or that we may collect in the future, from or about you. The term “sale” is limited to our exchanging your information for money to anyone who intends to license or sell that information to other people. It does not include our disclosing your information to anyone who works with us to process your information, or to any of our affiliates. “Covered information” may include personally identifiable information in the form of your first and last name, home or other physical address, email address or telephone number, and any other information that we have collected or may collect from you in combination with any of the other identifiers listed above that are unique to you and would identify you.
To exercise this right, contact our Privacy Officer as set forth below. We may ask you to follow up telephone or web-based requests with an email confirmation. We may also ask you to provide us with information that will help us identify you in order to verify your request. We will never ask you for a copy of your photo identification, your Social Security Number, or your full account number with us.
Please allow up to 60 days for a response to your verified request.
Brightline customers who are California residents have the right under California Civil Code Section 1798.83 to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
To request such details, contact our Privacy Officer as set forth below. Please allow up to 60 days for a response.
Brightline does not intend for its Service to be used by children under the age of 13. If you are a child under the age of 13, you are not permitted to have a Brightline Account, and you should not send any information about yourself to us through the Service. You are also not permitted to ride with us without being accompanied by an adult 18 years of age or older.
If you are a parent or guardian of a child under the age of 13 and you believe we may have collected information about him/her, please contact our Privacy Officer as set forth below.
Our Service may contain hyperlinks to other websites or services which we do not control, as they are owned and operated by third parties. We provide these links as a convenience and make no representations regarding the policies or business practices of such third parties. We also work with third parties to deliver advertisements on other websites and platforms.
Brightline and its service providers employ commercially reasonable methods to protect your information. Those commercially reasonable methods include technical, physical, and administrative security measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure, modification, and destruction of your information.
For example, your personally identifiable information is stored behind secured networks and is accessible only by a limited number of persons who have special access rights to such systems and are required to keep your information confidential. In addition, the transmission of highly sensitive information, such as a credit card number, is encrypted via Secure Socket Layer (SSL) technology.
Our website and mobile application are also scanned on a regular basis for security vulnerabilities in order to make your use of the Service as safe as possible.
Please note, however, that although we have employed commercially reasonable methods to help safeguard your information, no system or network can be guaranteed to be 100% secure.
Please also note that you must be vigilant in protecting your password in order to maintain the security of your information.
Brightline may share information collected about you, with or without notice to you, in the following circumstances: