From our policies to addresses, account info and more, find the answers to frequently asked questions about Brightline.
Brightline's service is currently suspended.
The safety, security and well-being of our teammates and guests is our number one priority and Brightline continues to follow the lead of the CDC, World Health Organization, and state and local Department of Health officials as it relates to the latest on coronavirus.
Our Safety and Security team has developed an Action Committee that meets regularly in order to provide status updates and ensure our teammate population is educated and provided with appropriate guidance. Our safety and security team is well trained and has decades of combined experience in dealing with these types of events including Ebola, H1N1, SARs, and Bird/Swine Flu.
What steps has Brightline taken to combat the spread of coronavirus?
- Increasing the frequency in which we disinfect private and public spaces.
- Introducing open seating to accommodate social distancing
- Using fully disposable cleaning supplies
- Introducing additional hand sanitizers at stations and on the train vestibules in coming days
- Reducing onboard service to minimize hand-to-hand contact
- Placing signs and information in all employee work stations
- Encouraging teammates who feel sick to stay home
- Eliminating all whole fruits and open self-serve platters in Select
- Introducing new pre-packaged snacks and beverages
- Removing menus, magazines and other materials from seats
What is the Brightline refund/cancellation policy?
- All change and cancellation fees will be waived for ticketed travel between March 10 to April 15, 2020
- For both refundable and non-refundable fares, guests will be credited for the fare paid to use on a future booking
- Special event tickets will receive a full refund within 30 days
- Corporate Accounts can be issued a refund on all unused Business Travel Packs—please contact [email protected] in order to initiate that process and allow up to 30 days for your refund to process. We’ll be addressing emails Monday through Friday 9am – 6pm March 30 through April 15th.
- Those with an active March 2020 pass (annual or monthly) may receive a receive a refund from March 15-30, 2020 portion in addition to any future payments for April 2020 and beyond—please contact [email protected] in order to initiate that process and allow up to 30 days for your refund to process. We’ll be addressing emails Monday through Friday 9am – 6pm March 30 through April 15th.
Where can I get more information?
Please visit the Center for Disease Control (CDC), World Health Organization (WHO) for reliable information and check GoBrightline.com for schedule updates and changes.
We continue to monitor the situation and will communicate as events evolve.
To view options to upgrade, click here.
There's lots of ways to reach us, click here.
Please contact Guest Services at [email protected]
We accept Visa, Mastercard, American Express and Discover. All charges are in U.S. dollars. Cash is not accepted at this time. Create an account and save your credit cards for faster booking.
Boarding begins approx. 10 minutes prior to the train’s scheduled departure time. Boarding closes at our turnstiles four (4) minutes prior to departure.
We recommend you arrive 15 minutes early. If you don’t have a ticket, have luggage or need other assistance, we recommend giving yourself more time.
To check, simply bring your items to Guest Services found at the ground level of our stations. Present your ticket or scan your BrightID and a Brightline Teammate will process any applicable fees at that time. If you have an Account, you may choose to use a stored credit card and/or apply credits.
Some items require advance notice: be sure to tell us by adding applicable Special Requests to your guest information when booking rides.
Checked baggage, pets and other items will be available for pick up beside Guest Services on luggage carts found on the ground-level of our stations.
Brightline parking garages offer hourly and daily rates.
Fort Lauderdale —$8 daily / $3 hourly / $12 overnight
Miami — $8 daily / $4 hourly
West Palm Beach — $8 daily / $3 hourly / $12 overnight
Great question. It depends where you park.
Parking in our Fort Lauderdale or West Palm Beach garage?
Payment is via PayByPhone. Just download the PayByPhone app, save your vehicle and credit card info, search the location #, choose your length of stay and pay.
Passengers with a Departure reservation in SELECT enjoy complimentary parking when the ticket is booked via GoBrightline.com or the Brightline app. You will receive a PayByPhone code in your ticket confirmation email. If traveling via a Train-to-Port Package, you’ll receive a PayByPhone code in your ticket confirmation email.
Parking in our Miami garage?
Just pull a ticket to enter the garage, on the way out just insert ticket at exit, pay at the gate with a major credit card and be on your way. You can also pay at the pay-on-foot station, located on the first level of the garage alongside the elevator lobby before you leave. The pay on foot machine takes cash and major credit cards.
Passengers with a Departure reservation in SELECT enjoy complimentary parking when the ticket is booked via GoBrightline.com or the Brightline app. You will receive a parking barcode within your Brightline ticket confirmation email. To enter the garage, just scan your barcode at the yellow Brightline box and be sure to pull your validated parking ticket. Upon garage exit, just insert the validated parking ticket and the gate will open.
Did you forget to scan your barcode when you arrived? No worries, it happens. Here’s what to do: (1) Insert the paper ticket you got upon arrival. (2) Then, hit the cancel button. (3) Then, scan your barcode at the yellow Brightline box. You’ll then be validated and the gate will open.
Of course, if you stay longer than validation covers, additional time will need to be paid to exit.
Our garages are open 24 hours with an onsite attendant 7am–5pm in Miami and 5:30am–10:45pm in Fort Lauderdale and West Palm Beach.
Brightline seats are arranged side by side or as a set of four facing a table. If you ride in our SELECT Coach, you can also choose a single seat, with or without a table. All seats recline in place, sliding down and back so you can stretch out without compromising the legroom of your neighbors. If you have a wheelchair, you are welcome to ride in your chair or in a Brightline seat with your chair stowed.
All guests booked on the reservation/traveling on a ticket must travel in the same service—SELECTor SMART.
All seats are reserved and for your safety standing is not permitted.
All tickets are sent via email. If you have the Brightline App, your next ride with your ticket info is displayed on the home screen. Plus, your app BrightID syncs with your tickets purchased when signed in, displaying the right barcode for every ride, every time. Just tap your BrightID and scan through our turnstiles for each ride.
Groups of 6 or fewer only need a single scan to let everyone walk through that station turnstile. In groups of 7 or more, each guest will need to scan to get through the turnstiles. If your group will be arriving separately, just forward the ticket to each person. They’ll be able to scan the barcode and get through individually.
If you’ve lost your ticket, don’t worry. Just enter your name and ticket # at our ground-level, self-service kiosks or see Guest Services and we’ll print you a copy. You can also reopen the link we sent you via email.
A ticket is only valid for that ride and expires if you don’t use it. If your plans change or you’re running late, you can change it. Same-day changes can be made within 30 minutes of your scheduled departure. Changes can be made on the Brightline Website, the app, at our station kiosks, Guest Services—even at our turnstiles. View change fees for details.
Train status is available 365 days a year. Find yours here.
Brightline offer daily service, but the times vary for weekdays, weekend and holidays. To view an up-to-date schedule, make a reservation to search train times or view train status.
Brightline stations and parking garages are located in downtown city centers.
Station: 101 NW 2nd Avenue, Fort Lauderdale, FL 33311
Parking Garage: 300 NW 2nd Street, Fort Lauderdale, FL 33311
Station: 501 Evernia Street, West Palm Beach, FL 33401
Parking Garage: 511 Evernia Street, West Palm Beach, FL 33401
Station: 600 NW 1st Ave., Miami, FL 33136
Parking Garage: 161 NW 6th Street, Miami, FL 33136 (entrance is on NW 1st Ct.)
You can bring your own food and non-alcoholic drinks. We also offer a variety of snacks and beverages for purchase on board and in the station.
Free, powerful Wi-Fi is available at our stations and aboard our trains under the Brightline network name. No password required.
You can find our current offers here and be sure to sign up for future promotions and news.
If you already have a code, simply enter it in the promo code field at the start of a booking. Promotional discounts or coupon codes are valid for a limited time and only for specific trains. Additional exclusions may apply. See promo for details.
To view credits, sign in to your Account. You can apply credits to Brightline purchases during payment. Credits do have an expiration date, so make sure to view expiration dates within your Account.
Saved Guests are fellow Brightline riders who you’ve chosen to link accounts with. See how to add one here.
Sign in to your Account and click Saved Guests. Fill in the email address field and click send to invite the person you’d like to link accounts with.
When they accept, Saved Guests will be listed in your Account and in a drop-down list during booking so you can quickly add them to future reservations.
You see their name, but we know their travel info and preferences, plus if they’re riding on a pass so we don’t charge you.
Adults can add kids under 13 without an invitation. Kids 13+ will need to have their own Brightline Account—having an account is FREE.
With multi-trip booking you can make multiple reservations at once—perfect for commuters. To access multi-trip booking, you need to have a pass and a Brightline Account. Sign in to your Account to book a multi-trip today.
Multi-trip reservation ticket confirmations will not be emailed, but are available to view, print, share and change or cancel from the Tickets section of your Account.
Please visit Ileftmystuff.com to report an item lost on board or in one of our stations. Enter the Brightline client identification number — 12342 —and complete the form to file your report. If your item is found, you will receive an email with details on how to retrieve your item. Reports are kept on file for 90 days.
Found items can be taken to the Guest Services desk located on the ground level at each station, where one of our teammates will be happy to help.
Limited merchandise is available for sale in our stations at Good to Go. Stop by before or after your ride.
Brightline uses a threat detection platform that creates a physical security gate to specifically locate prohibited items on guests as they pass through security. Guests walk past with personal items in hand, while carry-on bags of size are placed on a conveyor belt to be x-rayed.
Security Flight Passenger Data (SFPD) is a government program that streamlines the security watch-list matching process meant to improve the travel experience and security of all passengers. SFPD data includes your full name, gender and date of birth. SFPD data is often collected by airlines, travel agencies, tour operators, cruise lines and other intermediaries or transportation services like Brightline.
The environment is important to us and to our partners. Each Brightline train is equipped with state-of-the-art EPA Tier IV-compliant diesel-electric engines. They’re known for how clean and quietly they run. FPL is the exclusive fuel provider for our trains, which use only clean biodiesel for lower emissions. We also have Dyson hand dryers in our restrooms that produce up to 74% less CO2 than other hand dryers and FPL Solar Trees that provide power to our stations.
Additionally, it’s estimated that Brightline can help remove up to three million vehicles from the road each year, reducing greenhouse emissions and fuel consumption. You’ll help the environment just by riding.
Our Orlando station is nearly complete, but there is much left to do, including laying more than 170 miles of new track. Construction to Orlando is expected to take approximately three years, and we plan to start this year. Stay tuned for updates.
The Tampa Bay region is a natural extension for Brightline. We are currently engaged in the initial steps of the process to provide rail service in the area.
