From our policies to addresses, account info and more, find the answers to frequently asked questions about Brightline.
Please contact Guest Services at [email protected]
Right here! Don’t miss this digital edition of Go, our en-route magazine. In this issue, enjoy stories on South Florida’s feng shui, dining hotspots and Palm Beach like you’ve never seen. It’s also available in-station and on board.
We accept Visa, Mastercard, American Express and Discover. All charges are in U.S. dollars. Cash is not accepted at this time. Create an account and save your credit cards for faster booking.
It’s always our goal to get you there on time, but unfortunately delays can get in the way. If it happens, it’s our promise to make it right. Learn more.
Boarding begins approx. 10 minutes prior to the train’s scheduled departure time. Boarding closes at our turnstiles four (4) minutes prior to departure.
We recommend you arrive 15 minutes early. If you don’t have a ticket, have luggage or need other assistance, we recommend giving yourself more time.
Scan your BrightID or enter your ticket information at our in-station kiosks and upgrade to SmartPLUS or SELECT today. Upgrades, when available, can be made one (1) hour prior to your scheduled departure. Upgrades are a low flat rate and are nonrefundable.
You can also visit our in-station Guest Services counter to upgrade.
To check, simply bring your items to Guest Services found at the ground level of our stations. Present your ticket or scan your BrightID and a Brightline Teammate will process any applicable fees at that time. If you have an Account, you may choose to use a stored credit card and/or apply credits.
Some items require advance notice: be sure to tell us by adding applicable Special Requests to your guest information when booking rides.
Checked baggage, pets and other items will be available for pick up beside Guest Services on luggage carts found on the ground-level of our stations.
As of July 1, 2018, Brightline parking garages offer hourly and daily rates available for payment via PayByPhone. How does it work? Download the PayByPhone app, save your vehicle and credit card info, search the location #, choose your length of stay and pay.
Passengers with a Departure reservation in SELECT enjoy complimentary parking when the ticket is booked via GoBrightline.com or the Brightline app. You will receive a PayByPhone code in your ticket confirmation email.
Miami — location #4012 for $8 daily / $4 hourly
Fort Lauderdale — location #4011 for $8 daily / $3 hourly
West Palm Beach — location #4010 for $8 daily / $3 hourly
Our garages are open 24 hours with an onsite attendant 7am–5pm in Miami and 5:30am–10:45pm in Fort Lauderdale and West Palm Beach.
Brightline seats are arranged side by side or as a set of four facing a table. If you ride in our SELECT Coach, you can also choose a single seat, with or without a table. All seats recline in place, sliding down and back so you can stretch out without compromising the legroom of your neighbors. If you have a wheelchair, you are welcome to ride in your chair or in a Brightline seat with your chair stowed.
All guests booked on the reservation/traveling on a ticket must travel in the same service—SELECT, SMART or SmartPLUS.
All seats are reserved and for your safety standing is not permitted.
All tickets are sent via email. If you have the Brightline App, your next ride with your ticket info is displayed on the home screen. Plus, your app BrightID syncs with your tickets purchased when signed in, displaying the right barcode for every ride, every time. Just tap your BrightID and scan through our turnstiles for each ride.
Groups of 6 or fewer only need a single scan to let everyone walk through that station turnstile. In groups of 7 or more, each guest will need to scan to get through the turnstiles. If your group will be arriving separately, just forward the ticket to each person. They’ll be able to scan the barcode and get through individually.
If you’ve lost your ticket, don’t worry. Just enter your name and ticket # at our ground-level, self-service kiosks or see Guest Services and we’ll print you a copy. You can also reopen the link we sent you via email.
A ticket is only valid for that ride and expires if you don’t use it. If your plans change or you’re running late, you can change it. Same-day changes can be made within 30 minutes of your scheduled departure. Changes can be made on the Brightline Website, the app, at our station kiosks, Guest Services—even at our turnstiles. View change fees for details.
Train status is available 365 days a year. Find yours here.
Brightline offer daily service, but the times vary for weekdays, weekend and holidays. To view an up-to-date schedule, make a reservation to search train times or view train status.
Brightline stations and parking garages are located in downtown city centers.
Station: 101 NW 2nd Avenue, Fort Lauderdale, FL 33311
Parking Garage: 300 NW 2nd Street, Fort Lauderdale, FL 33311
Station: 501 Evernia Street, West Palm Beach, FL 33401
Parking Garage: 511 Evernia Street, West Palm Beach, FL 33401
Station: 600 NW 1st Ave., Miami, FL 33136
Parking Garage: 161 NW 6th Street, Miami, FL 33136 (entrance is on NW 1st Ct.)
You can bring your own food and non-alcoholic drinks. We also offer a variety of snacks and beverages for purchase on board and in the station.
Free, powerful Wi-Fi is available at our stations and aboard our trains under the Brightline network name. No password required.
You can find our current offers here and be sure to sign up for future promotions and news.
If you already have a code, simply enter it in the promo code field at the start of a booking. Promotional discounts or coupon codes are valid for a limited time and only for specific trains. Additional exclusions may apply. See promo for details.
To view credits, sign in to your Account. You can apply credits to Brightline purchases during payment. Credits do have an expiration date, so make sure to view expiration dates within your Account.
Saved Guests are fellow Brightline riders who you’ve chosen to link accounts with. See how to add one here.
Sign in to your Account and click Saved Guests. Fill in the email address field and click send to invite the person you’d like to link accounts with.
When they accept, Saved Guests will be listed in your Account and in a drop-down list during booking so you can quickly add them to future reservations.
You see their name, but we know their travel info and preferences, plus if they’re riding on a pass so we don’t charge you.
Adults can add kids under 13 without an invitation. Kids 13+ will need to have their own Brightline Account—having an account is FREE.
With multi-trip booking you can make multiple reservations at once—perfect for commuters. To access multi-trip booking, you need to have a pass and a Brightline Account. Sign in to your Account to book a multi-trip today.
Multi-trip reservation ticket confirmations will not be emailed, but are available to view, print, share and change or cancel from the Tickets section of your Account.
Please visit Ileftmystuff.com to report an item lost on board or in one of our stations. Enter the Brightline client identification number — 12342 —and complete the form to file your report. If your item is found, you will receive an email with details on how to retrieve your item. Reports are kept on file for 90 days.
Found items can be taken to the Guest Services desk located on the ground level at each station, where one of our teammates will be happy to help.
Limited merchandise is available for sale in our stations at Good to Go. Stop by before or after your ride.
Brightline uses a threat detection platform that creates a physical security gate to specifically locate prohibited items on guests as they pass through security. Guests walk past with personal items in hand, while carry-on bags of size are placed on a conveyor belt to be x-rayed.
Security Flight Passenger Data (SFPD) is a government program that streamlines the security watch-list matching process meant to improve the travel experience and security of all passengers. SFPD data includes your full name, gender and date of birth. SFPD data is often collected by airlines, travel agencies, tour operators, cruise lines and other intermediaries or transportation services like Brightline.
The environment is important to us and to our partners. Each Brightline train is equipped with state-of-the-art EPA Tier IV-compliant diesel-electric engines. They’re known for how clean and quietly they run. FPL is the exclusive fuel provider for our trains, which use only clean biodiesel for lower emissions. We also have Dyson hand dryers in our restrooms that produce up to 74% less CO2 than other hand dryers and FPL Solar Trees that provide power to our stations.
Additionally, it’s estimated that Brightline can help remove up to three million vehicles from the road each year, reducing greenhouse emissions and fuel consumption. You’ll help the environment just by riding.
Our Orlando station is nearly complete, but there is much left to do, including laying more than 170 miles of new track. Construction to Orlando is expected to take approximately three years, and we plan to start this year. Stay tuned for updates.
The Tampa Bay region is a natural extension for Brightline. We are currently engaged in the initial steps of the process to provide rail service in the area.