Response to COVID-19
Updated May 20, 2020
As South Florida starts its phased re-opening, the team at Brightline is monitoring current events and evaluating scenarios for resuming passenger service. Due to CDC social distancing guidelines, mandated work-from-home policies, and other considerations our service remains suspended.
We remain focused on construction to Orlando and on completing plans to develop new South Florida stations in Boca Raton, Aventura, and PortMiami.
We’ll continue to update you on our plans and look forward to welcoming you back on-board when the time is right.
Refunds & Cancellations
As of May 20, 2020
- All retail fares booked from March 25, 2020 and onward have been fully refunded to the original form of payment. If you have not received your refund please email your reservation and/or receipt to [email protected] .
- All Corporate Accounts have been issued a refund on all unused Business Travel Packs and passes. If for any reason, there is a discrepancy or issues please contact [email protected] .
- Those guests that had an active March 2020 pass (annual or monthly) should have received a refund from March 15-30, 2020 portion in addition to any future payments for April 2020 and beyond. If for any reason, there is a discrepancy or issues please contact [email protected] . Please include the email address associated with your Brightline Account.
On Track to Orlando
Brightline is developing 170 miles of new track into the new South Terminal at the Orlando International Airport (MCO) as part of the company's Phase 2 expansion into Central Florida. The massive infrastructure project is making progress and encompasses four zones including the area of the Orlando International Airport and the Brightline Vehicle Maintenance Facility. This monumental endeavor, which will use 225 million pounds of American steel, will include the laying of 490,000 ties and transporting 2.35 million tons of granite and limestone by 20,000 railcars. Additionally, approximately 2 million spikes and bolts will be hammered and put in place over the next 36 months.
We look forward to connecting South Florida to Orlando in 2022.
West Coast Expansion
West Coast, we’re coming for you! Our first planned expansion outside of Florida is Southern California to Las Vegas. A huge and congested route with 90M visitors, 15M residents, and over 50M trips per year. Here we will cut travel times in half with an 85-minute ride using zero-emission train sets. The service, which will be better, faster, and greener than driving, is on track to break ground by the end of 2020. Construction will create over 30,000 jobs and over the next decade the project will generate six billion in economic impact.
Safety & Security
The safety, security, and well-being of our teammates, guests and third party contractors is our number one priority and Brightline continues to follow the lead of the CDC, World Health Organization, and state and local Department of Health officials as it relates to the latest on COVID-19.
Our Safety and Security team has developed an Action Committee that meets regularly in order to provide status updates and ensure our teammate population is educated and provided with appropriate guidance. Members of our safety and security team have decades of combined experience in law enforcement and emergency management in the rail transportation industry and are well trained in mitigating the impacts of widespread pandemics such as COVID-19 including Ebola, H1N1, and SARs.
As the Phase 2 construction continues, the safety and security of our construction team is a top priority and we have taken significant proactive steps in order to continue construction between Orlando and West Palm Beach while keeping people employed. Our entire team, along with our contractors, continue to follow the lead of the CDC and state and local health officials as it relates to coronavirus and are taking the following proactive steps:
- Increasing the frequency of handwashing
- Disinfecting equipment touchpoints for machines
- Providing disinfectant wipes and cleaning supplies at all crew locations
- Continuation of all site construction safety meetings and safety training classes, following the 6’ guideline and no touching
- Dispersing small construction crews to follow the 6’ guideline
- Replacing in-person meetings with call-in meetings, if possible, and minimizing the number of physical participants
- All teammates who feel sick are encouraged to stay home, self-report signs of respiratory issues to management and seek medical treatment, if necessary.